This week in Belo Horizonte has been extremely hot and over 35C. I decided to find a hotel with a pool and went to the Mercure Lourdes. When I explained to the receptionist that I was looking for a pool to cool down, he told me I would to book a room however there was nothing available. I then opened the Expedia app on my phone while standing in front of him and made a reservation. He then told me the room’s air conditioner didn’t work and only the fan would come on (no cold air) I agreed in any case as I re-explained I only wanted to use the pool. After taking my passport to make a copy for checkin purposes he then gave me a key to access the elevator only. When I got to the pool area, I found that it was indoors and with 4 solid walls and a ceiling. After telling the receptionist my want for a pool, I expected he would have told me it was indoors. Frustrated I decided to leave only to remember he did not return my passport. I returned desk and asked a different receptionist about my passport. He looked at me like I was crazy in that they did not return my passport. I asked him to check again and he found it laying in the photocopier and sheepishly handed it back to me. I took my passport and with no words left the hotel; retuned to the Novotel where I am staying and happier. I do have a recommendation and it is to be very cautious if you select this property. Buyer beware is an understatement.

Great place, great breakfast!! Bed and shower is amazing!! Loved it.

I don’t speak Portuguese and the staff did its best to understand me. Also, great view !

Good hotel in hilly area. Own transport essential. No 220 current available

Very nice room.very clean and modern.friendly people at the lobby.taxi service in front of the entrance with security. Very nice view of the city .japanese restaurant inside the hotel.and small restaurants in the neighbourhood. Sometimes a little bit loud from neighbours but hey its a big city. I would come back anytime.

Hotel restaurant does not serve the hotel guests for dine in, they make you order your food only through room service, which has a very limited and EXPENSIVE menu options. Poor. Will not stay there again, there are better options nearby

For the second year i got 4 rooms for me and family members at the Mercury Lourdes. The hotel is wonderfull, the rooms very clean, and comfortable, the location is perfect and the staff was amazing, specially Mariana in the front desk and the housekeeper who unfortunately i forgot the name. They went over and beyond to help make our stay enjoyable. I definitely will be back soon and highly recommend this hotel for anyone visiting the amazing Belo Horizonte.

The air conditioning of out room didnt work, só it was hot. we payed pet fee and they didnt gave us the dogs kit. I want a refund for this terrible stay.

It's a nice hotel. My only complaint is that the bottled water wasn't free for the guests. I've been in less nicer hotels and they had complimentary bottled water. Still, I would go there again.

The front desk staff is very rude and not helpful at all. They actually tried to charge us for breakfast in a day we were not in Belo Horizonte. I had to show our boarding passes to prove that it was their mistake. The hotel is always packed because they have the largest convention center in the city. Elevators take forever and often come packed. The location is not the most desirable and you can hear the traffic from the 14th floor because the hotel is old and not equipped with soundproof windows. We will not be back.

This is a good hotel, especially for Brazil, where the hotels are several notches below almost everywhere else in my experience. My only complaint with it is that the coffee they serve at breakfast is unbelievably bad - all of it. There are 3 options - The machine that makes cappuccino and the like (very very bad - it's all pre-sweetened and WAY too hot); Brew coffee - undrinkable brown water; and a nespresso type machine - the best of the 3 but seriously mediocre for a hotel of this caliber. This is fairly endemic in most Brazilian hotels...

The hotel is nice and centrally placed in Belo Horizonte. Taxi available at the entrance.

They information about the rooms was inaccurate. I blocked a better room that I get.

well located , staff very friendly.

The room was spacious and clean, they a have a nice restaurant and it is conveniently close to the places I wanted to go.

The Mercure is a great place to stay in Belo Horizonte - very clean, comfortable and modern. The staff was very friendly. The breakfast buffet was very good. There is a Japanese restaurant on the lobby level which was also good for dinner.

The Mercure is a great place to stay in Belo Horizonte - very clean, comfortable and modern. The staff was very friendly. The breakfast buffet was very good. There is a Japanese restaurant on the lobby level which was also good for dinner.

Justo, os quartos sao um pouco antigos(cama ja estava velha porem com colchao novo). Staff atencioso e café da manha bom.

Our stay was very comfortable. Service was quick and front-desk personnel was very courteous and professional. Additionally, the hotel is very clean.On the downside, the wifi is very weak and the pool is rather small for a hotel this size. Still, I believe a five-star rating is in order.

Our stay was very comfortable. Service was quick and front-desk personnel was very courteous and professional. Additionally, the hotel is very clean. On the downside, the wifi is very weak and the pool is rather small for a hotel this size. Still, I believe a five-star rating is in order.

The Mercure is wonderful. After visiting tow previous hotels during our stay, Mercure was a breath of fresh air. Easy check-in, English speaking personnel, friendly and helpful. The rooms were clean and the beds were comfortable. Nice gym and pool. When we visit Brazil again we will be staying here for sure! Amazing stay and felt very safe!

Great view of Belo Horizonte. Ask a room on higher floors.

Good business choice

A very good hotel.

Vista do quarto foi uma grata surpresa

nice clean hotel in a great location

Friendly staff, comfortable, affordable.

All of the staff was very helpful. The hotel was very nice and clean.

In the process of a big internal renovation. It does add some inconveniences to check-in and move around. Good food options at the breakfast/restaurant/room service.

Great location, bedroom, shower/water pressure, restaurant options... ok-ish wi-fi, hotel is in the middle of a renovations that is a little inconvenient.

This property was centrally located but not necessarily a walkable area since I was there for fun and not business. The lobby was under construction and had I known it or been notified about it at the time of the reservation, I would have never there to start with. The hotel needs to be upgraded a little.

Staff was nice, but carpets in hallways were stained and facilities seemed old. They are starting a renovation, so perhaps that will be remedied soon.