The room needed updating as did the entire hotel.

The staff was unprofessional and untrained. They didn’t properly check me in and then they threatened me repeatedly until I stood my ground firmly. Then they called the police to have me removed when they provoked me and threatened me repeatedly. I went back to tell the GM what happened over the weekend and she apologized but didn’t offer any way to make up for my very poor experience.

Great!

Nothing run down and filthy

Both bathroom sink and bath tub were clogged. The shower didn’t have hot water, the faucet was broken.

Like the hotel. It’s smaller and easier to navigate than huge hotels

At check in, was given a room key to a room that was already occupied. Walked into someone else’s room. Went back to the front desk to get a new room and was told there was a new system and they were working out the ‘kinks.’ One elevator was broken and the working one was extremely slow. AC in room did not work properly.

Our overall stay was not good. The bottom of our tub was dirty. When we showered it would not drain. Called the front desk and they said they would put in a maintenance request. That didn’t help the immediate problem. We couldn’t shower. We had blood stains on our sheets.

The facility was good but tried to get the front desk and use the wake up function or tried to call front desk and it was always busy no one answered the phone nor could I get a wake up call

We got good sleep but our room had a very musty smell.

Clean rooms convenient to arrowhead stadium

It was good!

Had a great stay. Room was clean. Things are a little outdated but it was overall great stay. Friendly staff. Lots of parking with bright lights.

Everything

The place was clean, the staff were polite & helpful. The second elevator needs fixing.

Mini fridge didn’t work and didn’t realize it until we got ready to leave so our leftovers were questionable

Check in took quite a while due to system issues they were having. We asked for hypoallergenic pillows and were told they'd be brought up later since they were busy at the desk. We didn't get the pillows and by the time we got up to our room after a late concert, we were too tired to try and get them at 1am. The elevator was insanely slow considering the hotel only had 6 floors. Overall it was quiet, the rooms were spacious and clean, and parking was ample.

Horrible check in. Front desk was super rude. Room wasn’t available until 5 pm. Dirty room. Smelled like sewer backup.

This property does NOT fit the Hilton standard. My non-smoking room smelled like a smoker was in there, furniture is extremely outdated, mattress was thin as paper and bed was poorly done and a used bar of soap was left in the shower. Honestly felt like I was staying at the Quality Inn.

The room was wonderful I asked for a walk-in shower but the tub had great grab bars so it was fine. The hot tub and pool were both top shelf.

The air conditioner in the room was filthy! The photos online were false! Unhelpful and way. The swimming pool was the size of a hottub...2 cans of soda was $7.00 elevators wete not working! Horrible experience! overpriced

Front desk gentleman with pony tail- glasses and a mask was absolutely absurdly rude with me and my family- booked and paid through Expedia. Room didnt have enough beds- had to stay somewhere else on Memorial Day weekend. Refused refund as when Expedia called hotel employee says my family stayed when the amenities promised were not provided. Dad, fiancé, 3 kids one bed………….seriously,

calm , quite

We checked in around 11pm. Got to our room and unloaded the cooler into the mini fridge. The fridge was barely cold and had no knob to control the temp. Proceeded to wash my face and brush my teeth. I think I was so tired and happy to be off the road that I didn't check the bed first, like I normally do. The bed had multiple hairs-what appeared to be from a head and pubic hair. Gross... Don't get me wrong, I've checked into a hotel and have seen a singular hair. I try to give the benefit of the doubt that it could have been the cleaning person who it fell off of (I shed a ton of hair, so I get it). These sheets clearly weren't changed. A solid 10 short, dark hairs. What even looked like a weird clump of hair. I went to the front desk and changed rooms. The next room had clean bedding. Though the whole place is just worn and needs updating. Only one elevator was working. The wallpaper seams were all peeling. The tub was stained. The furniture was marked up, faded. The front desk staff was very friendly and nice at check in and when I came down about the room. For $300 and a Hilton Garden Inn this was not the typical Garden In experience. I would not stay here again. My bad for not checking Yelp first which I usually do religiously for many things but not hotel rooms. Lesson learned...

Outdated rooms with outdated equipment, only one elevator worked and didnt feel right, cost didnt offset, no free breakfast, expensive breakfast buffet

Room was what we needed after a lond day on the road. Linens were very crisp. Local baseball tournament added a bit of noise due to teams staying in hotel. Thoughts of using pool or hot tub went out the window.

The issues with the TV, not access to basic channels abc, NBC, CBS especially for sports on the weekend. Housekeeping found my scorebook in the restroom and the front desk indicated they would send it on to me.

I wasn't thrilled that because we booked through hotels.com that we were not privy to the complementary breakfast. I was also not thrilled at the cleanliness of the room. It reeked of stale diarrhea. The leak stains on the ceiling were a bit alarming as well as the grime and dark goo grit in the bathroom along the tub, toilet, and bathroom walls. The pool was over chlorinated and the pool towels were tiny and rough. It was fine for a quick stay, had we needed to spend more time in our room - I would've asked for a refund. For the price it was not worth it for me.

Great service and location was nice and quiet.

Room carpet was stained. Bathroom Tub was dirty.

The heater for the pool was out so everyone was in the hot tub and the jets didn’t work in it. The water was grey in the hot tub. My room was great minus the sink that dripped and was so tight that you had the drip or full blast on.

The property could use a refresh. Bath and hallways are a bit worn.