My family and i have stayed at this hotel on multiple occasions. If we didn't like it, we would not keep coming back. I would like to note something. Perhaps you can provide more vegan( plant based options) and less pork options. Thank you!

Close to major Highway, safe and convenient.

Good

I have bad experience this time with the hotel, when I arrived at 1 am there is no one in front desk and the employee was sleeping and didn't answer my phone and that caused waiting time at front desk one hour until he woke up and checked me in. Also, the hotel was so bad with all services, the room smell is so bad and the hot tub did not work during our reservation, the administration for that hotel was so bad and poor. We didn't like it.

Nice family friendly hotel

Easy freeway access. Staff was excellent, especially in the breakfast area

Good condition and nice

Room was maybe the cleanest room I’ve stayed in. The scents to the soaps provided was nice. Nothing overpowering. Beds were comfortable. Fridge was cold. Easy to get extra towels. Gym was nice and intimate for a work out. Staff was nice and helpful.

When I checked in I was asked if I wanted the room cleaned after the second night of our stay. I said "yes". The room was not cleaned by 3:30 pm so I asked the person at the desk about it and he took care of it immediately. I think the better option is to tell the guest that the room will be cleaned on X day(s) and ask the guest to confirm if that is what they want or if they want alternative days. We have stayed multiple times at a Residence Inn in Alexandria, VA and this is what they do which works the best for a stay that is 3 or more nights.

Always great stay, great staff and facilities…

Overall good hotel, only complains are rust under shower faucet and cold breakfast sausage.

Very friendly staff & very clean. We always enjoy our stay here.

Location was great

Had to request for towels. They wouldn’t send plates / plastic ware to the room. Overnight parking extra.

We loved our stay at SpringHill Suites. The rooms were clean, the staff was welcoming, and the amenities were perfect for our kids. Highly recommend for a memorable family trip!

Great location and excellent breakfast choices. The trundle pullout bed was great for the kids

Great customer service, rooms clean and comfortable. Breakfast was also decent with a good variety.

Good service

Overly priced for what seemed to be close to being motel 6. We made a reservation for 5 people so they knew that we would have to use the sofa bed, and when we got there the sofa bed was disgusting, it had pee stains and trash all over it. Pillows are lumpy which was quite a challenge to get to sleep. They also did not provide enough towels for five people, not to mention how they don’t have daily cleaning of the room and we actually had to take our own trash out and had piles of towels on the floor, after we managed to get more towels for everyone to shower. Also I didn’t feel safe leaving my car parked there since they post signs that say park at your own risk, and they do charge for parking but for some reason the lady at the front desk said that we wouldn’t be charged. It was also very hard to sleep since there was a lot of noise. Kids running all through the halls and yelling. We also had a nice surprise of someone setting the alarm at 6am daily and we finally managed to turn it off after the second day. Another thing I disliked was their breakfast was super early, 6:30am to 9am that’s terrible, with all the noise going on it seemed I was just getting to sleep at 6am, very inconvenient. There’s a big gap from the bottom of the door to the floor so we could hear everything. Hotel needs to definitely be updated badly. Don’t think we’ll be returning ever.

Great location

Really clean and good breakfast.

Great place

Hotel was really nice!

We were mostly out of our room with family during our 3 days. The room was comfortable and clean. We were disappointed to discover we had no hot water at night.

All things are clean quite friendly

When booking, we requested that the couch and pull-out bed both be prepared with bedding and it was not. The front desk sent someone right away to put on the bedding, but only for the pull-out bed, so one of our kids had to sleep without a sheet or pillow. I thought the room we booked said it was two queen beds, but the size of the beds was something between a twin and full. There was no fan in the bathroom and the water for the shower could only be burning hot, but gave cooler water for a bath. After sleeping one night with 5 people (2 adults, 3 little children), the room was very stuffy. I was impressed with the small kitchen area, which had a helpful countertop. The room was clean when we arrived and though some wallpaper was peeling in one or two spots in the room, the carpet was in great condition. The breakfast offered a couple of vegan options with oatmeal or cheerios and, of course, fruit.

Staff was friendly and helpful

We stayed here for comic con (room 107). We checked in around 3pm, we were not advised the internet was down. We unpacked as usual and put some snacks in the fridge for the kids. The fridges do not have freezers at these locations. We set it to max hoping it will get colder. Our AC also was not working. Front desk had service come check the AC, TV and fridge. The tech told us the whole hotel was impacted by the Microsoft issue from a week ago but was able to get the AC going. As we waited to see if the fridge got any colder the smoke alarm went off (around 9pm - low battery) we called the front desk asking for service again. We decided to get a cooler from a local Target to keep the kids snacks cold because the fridge was just not going to do. Breakfast was great like in all Marriott hotels. The second morning, my daughter was itching her shoulder. But I didn’t think much of it. Her itchiness was getting worse by the second day. Upon looking I saw about 40 bug bites. Turns out the pull out couch mattress had bed bugs. We got moved to a different room but the ac was not working there and the bathroom door was not locking. We decided to request to go back to 107 and took extra precautions. I expressed to the hotel I had never experienced this, they refunded our stay in full. Staff over all was very friendly, Brenda was far more than exceptional. I also reported ding dong ditch on our last night. This was a memorable stay to say the least.

All good

Excellent for families

I liked that the area was nice and it was off the freeway. The reason we chose to stay here was because it was in between SeaWorld and the Safari Park which worked out great in that sense. However, I didn’t like that it was dirty. The walls had stains. There was a ponytail in the shower. We checked in Friday and I noticed trash and lots on accumulated dust on the elevator floor. On Monday when we checked out the same dust and trash was still there. The hallway floor we stayed on smelled like bug spray. It was pretty gross all around. The front desk staff was nice. The staff working the breakfast area (2 ladies) were making rude and unprofessional comments about people being there too early (6:15am).

Thanks