Amazing hotel everything was perfect apart from the food options, wouldn’t recommend if you hate fish, aswell as breakfast isn’t the best variety it’s the same thing every day.

Lovely maintained gardens around the hotel and scenery next to the beach in general - great sea views from the Privilege room. Nice dining (buffet) area outdoor and indoors (El Jable restaurant). The pools were great. Very happy with our stay (1 week).

The staff were friendly and the choice of food was outstanding. There were enough sun beds and five pools. The pool ranged from one suitable for toddlers up through one suitable for parents and slightly older children to two deeper pools suitable for more relaxed enjoyment. A beautiful beach was about 5 minutes walk away. Good entertainment also!

Property was good, some staff service not the best. Diversity training required as we were made to feel like we were at a place we were not needed😞

Very nice, definitely recommend!

Hotel is really nice, the beds extremely comfortable. Plenty of options for breakfast, lunch a bit repetitive but still nice. Only negatives are the aircon in the room was not good at all and the sun loungers are uncomfortable as they are just metal with no cushion (unless you have upgraded to the privilege package) Overall a great hotel for a great price.

We treated ourselves to a night here while visiting my mum who lives more inland. I remembered how kind and friendly the staff were the previous year when we had a day pass, and they were kind again this year. Our standard room was gorgeous with a huge balcony that the older kids loved. Beautiful grounds, but only one warmer pool..nice chilled out vibe. Felt classy and no queuing for anything, food and drinks of good standard.

My friend and I went to Tenerife for his birthday. I booked a 'family room' and requested in advance that there should be 2 beds. We were disappointed to find only one double bed and a sofabed. We paid around 850 euros for 3 nights, which had to be paid at check-in before we saw the room. We requested that the hotel add a second bed on the first day, but nothing happened. We asked again on the second day and were told something would be done. We were under the impression a single bed would be added. We were disappointed again to find they had only made up the sofabed. For what we paid, this was a very poor level of service. The room we were allocated was not very nice. It had zero view, blocked by overgrown vegetation. The room was in need of modernisation. For example, electric sockets were old and loose and there were no USB points. The food was very average and not up to the standards of other H10s I've visited in the past. I would not recommend this hotel, there are others that are far better and that take customer service seriously.