We stayed from Thursday till Sunday...the lady working when we checked in was not so pleasant, however the lady that worked Friday evening and Saturday day was the greatest!!

The employees were great. I would stay again. Really didn't spend much time at hotel daughter got married. No complaints. Very close to stores and restaurants

It’s quiet and clean

The room was clean Bed was comfortable Bathroom is updated and clean, shower pressure was very good

Adrianne (?) was the most delightful front desk receptionist I have ever encountered! After being cussed out by a driver as I was pulling into the hotel, she went above and behind to not let it get me upset.

the property was easy to enter and check in was fast. Calling in advance with several tries no one answered the phone for the Sterling Heights location. The breakfast was good and had good staff support. The room was just OK The tile portion of the floor was sticky. Mostly good experience with a couple of not so great items.

Love this location quiet clean and friendly

Great stay

Stayed here after a concert at Freedom Hill. Property was clean and well lit when we arrived at 11 pm. Night desk staff was helpful and courteous. The room was large, clean, quiet, and well appointed. Really like the new system of using your phone as the key card.

The staff we interacted with were great, but the hotel seemed very understaffed. Telephones were broken. Breakfast was good, but often ran low

Perfect stay!

The pool area was very busy, loud and the water was scummy. The elevators were broken. The room smelled very strongly of scented products. In the morning many of the breakfast items were out or gone.

The hotel was really nice

Definitely the worst hotel I've stayed at. Bathtub had mold all over the caulk and around tub/floor. Carpet didn't seem vacuumed (put my socks right back on after taking them off) and the mini fridge wasn't cold. I took pictures. But, I can't upload them onto this platform.

Very clean and very welcoming

Generally comfortable but needs maintenance work. The light in my entrance hallway flickered constantly, the thermostat on the wall did not work, the tub had rust stains. I tried to call the first night right after checking in to let them know about the maintenance issues (light and thermostat), but no one answered the phone (let it ring for a very long time). After that I was too busy to chase hotel staff. Noise between floors transfers very easily, someone was running and walking noisily above my room that was a little surprising to hear so clearly (it stopped by 10, though). The desk chair in my room had seen better days, sat too low and could not raise it to appropriate desk height.

Will definitely stay again

There were cookies in the floor, so carpet hasn't been vacuumed and makes one wonder what else hasn't been cleaned up. Hair dryer did not work properly.

Love it.

The rooms were decent size and clean

Size of my room was good, but bathroom drain would not stay open and bedside outlet was loose, difficulty changing phone. Hair in the food.

We would next time to provide a room with water, that’s what we would like the hotel to do.

It need updates….

The hotel was clean and quiet. The location was great for waht we were there for a funeral. The staff was vey friendly. Breakfast and the coffee was good.

I didnt like the consumer service or the property..it was very crowed especially over booked

Rooms are very clean and close to shopping and food in the area

Clean, larger than average room.

Thermostat is not working. Room temperature was too warm for good rest.

Very poorly maintained

I checked into the room and it smelled terrible. Like the previous tenant had a bad case of BO something terrible and there wasn’t enough ventilation to clear out that smell. There is almost no outside ventilation with the AC system and the bathroom fan did not work. The carpet felt sticky like too many sodas had been spilled on it and never cleaned. There was a homeless man living in one of the stairwells. And the breakfast was terrible. The eggs tasted like reconstituted powdered scrambled eggs. The potatoes were over cooked, dry and over spiced. The oatmeal was soggy and also overcooked. The coffee wasn’t bad. They had fruit, which the fruit salad was good. I ended up just eating bagels, cereal and fruit salad. The sheets and towels were clean at least. Though the comforters smelled bad. I won’t be staying in this hotel again. It’s really gone downhill.

Our room had a king bed a desk built into the wall unit for the tv and mini fridge and coffee maker. No drawers for clothes. And there was a space between the bed and the wall that was probably 8 ft wide. No furniture! A square table was shoved in corner that was missing a caster so it was wobbly. I asked the front desk about maybe a chair or something he said it was a standard room not authorized for chair! There is a shelf in the bathroom to hold the towels, it is a hazard! We almost poked our heads with the sharp corners. This was the worst Hampton inn we’ve stayed in.

It is becoming a very out dated property , there is newer hotels in the area now. House keeping only comes on three or more nights stay which they might want to inform guests. breakfast is the same everyday. They offer coffee and tea in the lobby but nobody to take care if it is full or empty , always cold. Updated the bathroom but left a 20 year old tub? Front staff makes you feel like you are bothering them when you have questions or concerns.