Hotel was overbooked and I didn’t have a room. Working on a refund

Hotel was really run down. Hole in wall in room. Dirty. On a positive note no bugs and bed was surprisingly comfortable. Unable to get clean towels. Arrive at 8pm and there was no room ready had to wait 45 minutes. Hotel is used as apartments, let just say good thing had armed security. There was a fight on floor below mine at 2am and window of room was broken

It was absolutely disgusting!! There was roaches and other bugs. We didn’t have towels. It looked like there was stains all over the bedding. We only had 1 pillow to start. And when we got home there was 2 roaches that crawled out of our bag. I would honestly want a refund for how gross it was but in reality I just want you guys to fix it. This place could be decent if you put some care into it. And got rid of the bugs.

There was a lot of roaches in the room. It was horrible of roaches... they were every where....If they eliminated those roaches in the rooms in would be a great hotel...

Nasty place . The officer at the Desk very impolite. He had staff at the desk. They listened all my information .No privacy at all. My room had people smoking outside. The stair dirty and unsafe all very deteriorated . Trash garbage spilled out . In addition,dirty water spilling out from the room. The elevator smells urine.the bathroom wall broken, open to rats and cockroaches . No phone to call the desk in case of emergency. Towels dirty with yellow and green stains. Linen is dark white color.Bath tub nasty with brown stains. The guy wasn’t a gentleman at all I opened the office door and He came over me to enter before . Very disrespectful. I complained and they wanted to silent me by giving me a free room.The smoke detector is broken. If there is a Fire the whole Building burn out.

Worst one ever no toilet paper no towels when i call them they told me come to the front desk to get it when I get there they give me one toilet paper in no towels available all of them dirty . I can't stay i check out i lost my money.

Dirty sheets! Floor mats given for shower towels - DID NOT USE. Mold and dirt everywhere. Very unsafe outside.

Place was filthy

It was a room with ac,a bed, and a shower at a decent price, which is all I really want. The clientele was a mix of people, but that could have been from the recent hurricane. Didn't see any roaches or other bugs. If you're looking for a resort type stay this isn't the place, but if you just want a place to sleep and shower with easy access to places to eat it's fine. I'd stay again.

This place scared me. I did not stay there. It is dirty , nasty, squatters in rooms, trash am human waste everywhere. I book close to 30 hotel stay a year. I dont need much: clean bed , tv, internet , and hot water. I have stayed in some scetchy places but the Loyalty Inn in TLH actually scared me. I felt like I needed a battery of anti diseases shots so I wouldn’t fall to influenza. This place needs to be condemned

We did not stay, once we checked in and how distasteful it was. I went back to the front desk and asked them for housekeeping and maintenence. The room was not properly cleaned and there was a water leakage all over the floor from AC unit. The office stated that the maintenance man would be there in 30 mins, he never came. So we left and ask them for a refund, they were understanding but told me I'd have to go through booking site for refund. We will never book here again, only did beccause we had a hurricane coming towards our city and needed a place until it was over.

They Claimed they didn't have a reservation on file for me even when i showed them my booking confirmation.

We had to wait to check in even though we didnt attempt to check in until 5pm. The room was very dirty. Towels and wash clothes had dirt stains.there was literally black mold growing in middle of floor. I literally took my shoe and rubbed a section away it was so visible. The bathroom was ABSOLUTELY disgusting. The other tenants were drinking and loud. At 2 am we left and went home before the hurricane even had left area. There was no micro wave, no remote for tv , and not even a small trash can . Only other room they had available was a room with leaking ceiling.

Do not recommend to anyone. Worst place I’ve been in a big while. Doubt very much the standards used here from now on. I don’t trust what they recommend.

THIS PLACE IS NOT SAFE FOR ANYONE We arrived Friday evening around 7:00pm and literally turned around and checked out at 7:05pm THE WORST HOTEL EVER. Bathroom had no working lights, walls throughout the room FILTHY beyond words can express. They are not only a motel but also house homeless and drug addict. The owners don’t care what you say, they automatically charged the credit card. They should honestly not be listed as motel more like a halfway housing.

Very dirty and in disrepair. Just don’t look under the bed

The entire facility was nasty and the area felt unsafe because of the noise from other people and in the middle of the night someone tried to enter our room. Also their was no room number on our door

The sheets where stained and dirty. i personally took them down to the front desk. The Bathroom light wasn't working, light over the sink wasn't one, holes in the wall stuffed with tissue as plaster. The mattresses was a twin over a queen boxspring that was stained with no mattress cover, thankfully i came with my own linen and pillows. I took the non working bulb out of the bathroom to the front desk after replacing it my self. The Maintenance man appeared to be on drugs. No microwave, no mini fridge, no cable cord connected to the tv was given the Wi-Fi code so i used my laptop thankfully.The shower head needs changing and replaced, there was no trash bucket in the room i went and retrieved that on my own as well from the front desk office as well. The stairs are falling apart so be careful. I was bit by something while sleeping don't know what i didn't have a chance to catch it. none the less I will say the air-conditioning was suitable for the weather conditions. Over all i would never stay there again if they where given a room away nore would i recommend anyone to stay if your able to go else where I'd recommend going else where. If you do go there take caution. Who's passing these hotels to operate in business. There corrupt.

There were bugs/roaches throughout the unit, even in the fridge. The ac unit barely blew cold air, even at the lowest setting; it didn't control humidity. The television service was poor, not many channels to choose from, and the audio kept going in and out. The elevator was extremely slow.

This property should be condemned its no longer safe for anyone to stay nor is it clean

Horrible

Horrible customer service. Rudeness to clients. Dirty rooms. Upkeep non-existent

Nice

I received a room that looked cleaned and decent in the advertisement but I walk in to the lights on, tv on as well remote had no batteries to turn off the tv. The door lock battery broken. No shower curtains just so nasty

i gave it a 1

I didnt even stay here because i was told the reservation couldnt be found and i never received the money back. The hotel parking lot was full of dr*g addicts and homeless people

I have to ask for a refund and look for another place.

Never will go back

Awesome

The WiFi wasn’t working during the whole stay . There were definitely bugs the whole time. The bed was not comfortable at all

Never got to check in as nobody was there and nobody answered the phone

Condition of the room and property was terrible.