Thank you for making our trip so memorable.

We stayed for a night and it was great. The hotel looks a bit dated but the stay was comfortable.

I am writing this complaint regarding my recent stay at the hotel Smy Carlos V Wellness & Spa Alghero, which was not satisfactory, due to faulty information of accommodation description provided on the hotel website. My boyfriend and I had the misfortune of staying at your hotel from the 25th to the 29th of August 2023, firstly at room number 534 and then at room 529. During our stay we encountered a number of unsatisfactory service levels that I think you should know about. When we first arrived at the hotel, after checking in, I asked the receptionist if they could take our bags to our room. She answered in a very rude way and asked me if they were too heavy to carry. I politely asked if they did or did not have that service, which I know you do have, and if they could take them to our room. At the end the bags were taken as requested. The arrival at room 534 was a very unpleasant experience. The room has badly dated features and decor. The room view, that was supposed to be a garden view, was simply miserable. A mistreated garden with burnt grass. This is not what you are expecting from a five star hotel nor what is announced on the website pictures. More importantly, the bidet wasn’t working properly as the water didn’t flush. The same happened with the sink. The toilet’s water kept running nonstop and the bed was very uncomfortable. We decided to give it a try at this bedroom, however the conditions were simply unacceptable. We also had a very sour experience wit

Greta property with easy walking distance .

I want to thank the hotel staff and administration for making our family vacation pleasant and memorable. Clean rooms, caring staff, good and tasty menu. I recommend it undoubtedly

Overpriced room with an amazing view but outdated furnishings and air conditioner that didn't work, even after being"fixed". Worst bed I've slept on since camping on a roll out mat 20 years ago. Restaurant and bar service were great when available. Disappointed we couldn't get a meal at the hotel at 9.25pm, informed that the restaurant closes at 9.30pm, which I'm sure most would agree is a little too early for a European summer, particularly when there is no room service available. Location made up for many of the hotel's shortcomings.

Exceptional staff. Great service. Great room. The breakfast is terrific. My family and I had a fantastic experience. Gym leaves something to be desired and there is a lawn beyond the pool area that looks unfinished. Given how great this hotel is overall, I’ll give them the benefit of the doubt that the lawn is probably a project in progress and will look very different sometime soon.

This was an amazing hotel, perfect location. This was a excellent stay.

Beautiful place. Beautiful food and pool. Service great. Terrible pillows and really uncomfortable beds. The room was really really hot! So rooms with a view are on fire, way to hot for us in room and seemed this couldn’t be fixed, aircon not great. So for 5 star bit dissatisfied with a fee things sadly

Beautiful place. Beautiful food and pool.Service great.Terrible pillows and really uncomfortable beds.The room was really really hot! So rooms with a view are on fire, way to hot for us in room and seemed this couldn’t be fixed, aircon not great.So for 5 star bit dissatisfied with a fee things sadly

The Carlos V Hotel is one of the most brilliantly located properties in Alghero, it's right on the sea front, with amazing Mediterranean views it's in a relatively quiet residential area so total silence (and amazing sleep) in the night time. The facilities are wonderful: our room was huge, with nice added benefits like bathrobes, slippers, quality toiletries, bottled water (still & sparkling) provided daily. Cleanliness was incredible - the hotel obviously has high standards - this was one of the cleanest hotel rooms I ever stayed in. The staff are wonderful, very friendly and accommodating - especially the reception staff . Food - we didn't avail of breakfast or the half board evening meals... but we did have lunch in the poolside bar a few times, and it was excellent quality, and reasonably priced. They also have a fantastic wine list!

This is a very well kept hotel in a beautiful location, and I literally had no complaints while staying there. However, upon returning to my home country, it transpired that Smy Carlos V Alghero had charged my credit card (presented on check in) for the two night stay, despite me having prepaid using my debit card upon booking. Honest mistake, I assumed, and quickly made contact with the hotel's reception and accounts department. I received a couple of emails from reception to the effect of "we're working on it" and almost two weeks later, and without any correspondence, I noted that I had been refunded a sum of money similar to the amount charged to my card, but not the same. When I sought answers from the hotel, they did not reply to my email some six days ago. All I wanted was clarity and fairness, and they declined to provide it. Even when I made it clear that I would be forced to leave a negative review unless they at least had the decency to explain their mistake, they chose not to respond. In summary, this is a beautiful hotel with courteous staff, but I have been left extremely disappointed with the lack of transparency they have provided regarding a financial error on their part.

It was a great experience. Thanks for everything.

It was a great experience. Thanks for everything.

Good hotel!

Completely overpriced for this Kind of service and personal.

This was a great hotel, very relaxed. Not too far , 15 minutes, walk to town and a very pleasant walk. Just across the road are lovely spots to go swimming off the rocks as well

This was a great hotel, very relaxed. Not too far , 15 minutes, walk to town and a very pleasant walk. Just across the road are lovely spots to go swimming off the rocks as well

Not what I would call a five star hotel. Hotel bedrooms a bit dated and pool area needs refurb, garden very bare and wall needs painting. We found the staff on reception unhelpful, asked about car hire one day and the lady rang the car company asked if they had the car we want, they said no and she just hung up without asking us if we would like a different type of car. We also got a telling off/threatening letter in our room for using our own iron. We didn’t appreciate the tone of the letter. No tea/coffee facilities in room unless you pay per week. Best thing about this hotel were the friendly breakfast staff, thank you. Breakfast was just average however with not much choice. Being honest I have stayed in much better 4 star hotels and won’t be back to this one.

Not what I would call a five star hotel. Hotel bedrooms a bit dated and pool area needs refurb, garden very bare and wall needs painting. We found the staff on reception unhelpful, asked about car hire one day and the lady rang the car company asked if they had the car we want, they said no and she just hung up without asking us if we would like a different type of car. We also got a telling off/threatening letter in our room for using our own iron. We didn’t appreciate the tone of the letter. No tea/coffee facilities in room unless you pay per week. Best thing about this hotel were the friendly breakfast staff, thank you. Breakfast was just average however with not much choice. Being honest I have stayed in much better 4 star hotels and won’t be back to this one.

A great real 5 stars hotel. Great service, amazing view, big swimming pool, confortable rooms... all is well design to make the stay enjoyable including the restaurant with a sunset view.

Great hotel, very good location, comfortable rooms, excellent breakfast.

This hotel is beautiful if you don’t look too deeply. The facilities were nice, especially the roof top lounge bar. And dinner at the restaurant had refreshing vegan/vegetarian options that were well-prepared after heavy meals outside. But, the room was not up to expectations. It was not dirty, but not fully clean either with a layer of dust on the kettle. And the “family room” is a regular room with rollaway bed. Finally breakfast was weird...on the first day they forgot to heat the coffee and another day they didn’t heat the hot plates under the scrambled eggs and forgot to put the bread out. I get the feeling the team was just tired and didn’t want to be there at that time. And finally, while the walk to the old town is gorgeous, it’s not something you want to do multiple times a day. But, there is nothing near by, so it’s walk or eat at the hotel. If we came back, we would consider other options. Yet, I can imagine that business travelers would like it.

This hotel is beautiful if you don’t look too deeply. The facilities were nice, especially the roof top lounge bar. And dinner at the restaurant had refreshing vegan/vegetarian options that were well-prepared after heavy meals outside. But, the room was not up to expectations. It was not dirty, but not fully clean either with a layer of dust on the kettle. And the “family room” is a regular room with rollaway bed. Finally breakfast was weird...on the first day they forgot to heat the coffee and another day they didn’t heat the hot plates under the scrambled eggs and forgot to put the bread out. I get the feeling the team was just tired and didn’t want to be there at that time. And finally, while the walk to the old town is gorgeous, it’s not something you want to do multiple times a day. But, there is nothing near by, so it’s walk or eat at the hotel. If we came back, we would consider other options. Yet, I can imagine that business travelers would like it.

It was bliss, out of season so a little quieter but that’s our preference :) Beds comfy, short walk to town and home to walk off the yummy food and wine... just a lovely lovely place!

It was bliss, out of season so a little quieter but that’s our preference :) Beds comfy, short walk to town and home to walk off the yummy food and wine... just a lovely lovely place!

Balcony view is spectacular. Walking distance from city centre. Breakfast is a bit unvaried. Coffee service is much too stressful.

Balcony view is spectacular. Walking distance from city centre.Breakfast is a bit unvaried. Coffee service is much too stressful.

The staff were very nice n helpful. No room service as described n not allowed to take food to your room

Excellent hotel with amazing views. Polite & helpful staff. Thank you!

Lovely location, very welcoming staff, good facilities available. Rooms are a good size and good selection of drinks in the fridge with soft drinks replenished daily for no charge. U fortunately, no tea or coffee making facilities in our room. Air conditioning didn’t go quite low enough for me but overall loved the hotel and would definitely use it again if we went back to this area.

The hotel had amazing breakfast and a beautiful beach/swimming pool view