Very basic. Not sure why it's considered a 4* hotel

Clean rooms, friendly staff, excellent breakfast options, really close to the gondola and local restaurants.

Great hotel for families - close to the ski lifts, excellent family rooms and very good facilities (bowling alley, arcade, spa etc). Breakfast was ok - good selection but prefer proper yoghurt rather than little pots of set yoghurt, and lacked nuts, seeds, berries, porridge etc for healthier options. Juice/coffee not great either but did the job. Only gripe is the amount of things you have to pay extra for which I would expect to be included, e.g. parking @ €20 per night (but was free down the road), spa access at €52 for our family of 4 for one hour, bowling also extra. Will definitely stay again if we take the children but would prefer somewhere smaller and cosier for a stay with just my husband and me as it’s a bit hectic (it was half term though)

Even my basic room was spacious with a big bathroom and fantastic walk in shower. Warm, quiet and perfectly located for restaurant and the gondola.

Lovely place, friendly helpful staff and great access to the bubble to get to the slopes.

Lovely place, friendly helpful staff and great access to the bubble to get to the slopes.

The hotel upgraded our room, for no extra charge when I pointed I out that we preferred a double bed to two single beds. The staff were all very helpful. The location of the hotel was perfect for the ski lift. The amenities in the hotel were very good and everything was clean and tidy.

Customer service was the highlight. Everyone was extremely friendly to us. Wide range of excellent food options for breakfast and dinner. Room was comfortable.

Customer service was the highlight. Everyone was extremely friendly to us. Wide range of excellent food options for breakfast and dinner. Room was comfortable.

Facilities good - especially the spa. The bar area had a good atmosphere. Room was adequate. Found some of the reception staff quite rude and abrupt.

Facilities good - especially the spa. The bar area had a good atmosphere. Room was adequate.Found some of the reception staff quite rude and abrupt.

Loved the facilities - Spa and Arcade , Bowling alley family friendly great location Evening food terrible though

Loved the facilities - Spa and Arcade , Bowling alley family friendly great locationEvening food terrible though

We booked room only and choose not to pay the extra 12 euros per person for breakfast or to add on dinner, so cannot comment on food. But for a 4 star hotel i would have expected the room to be much better. Bathroom was quite grim, tiles were dirty and no shower screen so the floor got drenched every shower. The bedroom was very cramped and stuffy...no where to sit except the bed. Only one small radiator to dry to dry gloves, ski jackets on. Location was great super close to the gondola. Spa was nice but you have to pay extra to use. Would go back to Arinsal but probably book an apartment next time as will be guaranteed sufficient space to live in for a week.

- Unfortunately the floor in your room was really dirty with a lot of dust. The bathroom was grimy specially the shower head and appliances around it. We had access of a lot of pastries at breakfast but it wasn’t fresh enough. I would suggest less food and more quality. It was not a 4 star hotel standard I was expecting at all. To sum up, unfortunately my wife left a silver necklace at out room and we contacted the hotel hours later to let they know and they just answer as back in the next day after requesting by email and calling them again. Of course, they said they didn’t find the necklace in the end. It was an anniversary gift really sentimental worthy for us.

- Unfortunately the floor in your room was really dirty with a lot of dust. The bathroom was grimy specially the shower head and appliances around it. We had access of a lot of pastries at breakfast but it wasn’t fresh enough. I would suggest less food and more quality. It was not a 4 star hotel standard I was expecting at all. To sum up, unfortunately my wife left a silver necklace at out room and we contacted the hotel hours later to let they know and they just answer as back in the next day after requesting by email and calling them again. Of course, they said they didn’t find the necklace in the end. It was an anniversary gift really sentimental worthy for us.

Always have a lovely stay at Princess Parc - I have stayed there over the last 3 years and always impressed with the cleanliness of the rooms and service and choice of food in the restaurant. The staff are always helpful. The spa is amazing - I would recommend to go when it first opens as less people using the facilities. Following the instructions to the letter in the spa guide by the water bottle area and come out feeling fabulous.

Always have a lovely stay at Princess Parc - I have stayed there over the last 3 years and always impressed with the cleanliness of the rooms and service and choice of food in the restaurant. The staff are always helpful.The spa is amazing - I would recommend to go when it first opens as less people using the facilities. Following the instructions to the letter in the spa guide by the water bottle area and come out feeling fabulous.

The hotel is very good. Rooms are well equipped and modern.Spa is brilliantLocation for ski lift access and night life is ideal.

The hotel is very good. Rooms are well equipped and modern. Spa is brilliant Location for ski lift access and night life is ideal.

Large hotel, nice rooms but double glazing not very good as could still hear traffic at front. Lacked any charm and more suited to big groups. Rooms clean and comfortable. Nice spa at 15 Euros for 2 hours. We didn't eat in the hotel as there were some nice restaurants very close by where we had breakfast and dinner much cheaper. The hotel is close to the ski lift and restaurants and a couple of ski shops. There is also a ski bus and village bus where for a few euros you can go to Andorra la vella. Overall good for 2 or 3 days.

Very good place to stay at Arinsal for skiing. Hotel close to Telecabina. Nice spa.

Excellent location for the ski lift access. Great spa facilities and ample parking

Excellent location for the ski lift access. Great spa facilities and ample parking

When I booked through online operator Expedia, there was no option to include meals. I stayed at the hotel twice before and had meals included. When I asked for the price to add the meals it was far more expensive than if I had it as an inclusive package / there was no concession for being a hotel guest / repeat hotel guest. Dinner 25 for adults 15 for children, no drinks included. This is so highly priced in comparison to the prices in other venues in Arinsal it is prohibitive. I felt a very warm welcome with all of people of the hotel with the exception of this. This felt unwelcoming / a price that would discourage guests from eating buffet. Other than this all was good in the hotel except the bed (mattress cover) and pillow filler felt synthetic and uncomfortable. Sheets quality was fine. Pool tables need to be re covered. All staff were friendly and helpful.

BEWARE...BAIT & SWITCH. I booked a double lux room, which promised a deep soaking tub and mountain views. I also picked this hotel because of the spa. AFTER I paid the nonrefundable payment, I got a message saying that the spa is not open on the days we are there, and that its also a 15 euro/ person fee. When we arrived, there was NO tub, NO view, and the room was much smaller than what I booked. I explained this to the front desk and showed the screenshots from the booking. She told me to wait 20 minutes to change to a different room. After 40 minutes (its now well past 10pm, and were exhausted), we were sent to a different room that was basically the exact same as the first- no tub, no view, but maybe slightly bigger. We will definitely NOT be returning.

BEWARE...BAIT & SWITCH. I booked a double lux room, which promised a deep soaking tub and mountain views. I also picked this hotel because of the spa. AFTER I paid the nonrefundable payment, I got a message saying that the spa is not open on the days we are there, and that it's also a 15 euro/ person fee. When we arrived, there was NO tub, NO view, and the room was much smaller than what I booked. I explained this to the front desk and showed the screenshots from the booking. She told me to wait 20 minutes to change to a different room. After 40 minutes (it's now well past 10pm, and we're exhausted), we were sent to a different room that was basically the exact same as the first- no tub, no view, but maybe slightly bigger. We will definitely NOT be returning.

A luxury hotel with glamorous touches especially the Aquarium cocktail bar and the Spa centre. Staff were excellent.Bedroom very comfortable. Buffet dinner could be improved.

A luxury hotel with glamorous touches especially the Aquarium cocktail bar and the Spa centre. Staff were excellent. Bedroom very comfortable. Buffet dinner could be improved.

We arrived and reception was prompt but not friendly.We found that all through our stay.The staff performed the jobs they had to do but there was very little friendly interaction with the customers. I had stayed the last 3 times previously in La Massana were the staff were excellent.

We arrived and reception was prompt but not friendly. We found that all through our stay. The staff performed the jobs they had to do but there was very little friendly interaction with the customers. I had stayed the last 3 times previously in La Massana were the staff were excellent.

Definitely recommend this hotel. Great stay with the gondola almost next door. I would book here again if visiting this ski resort which was great for us.