Immediately we had problems with the air conditioner. I reported it in the morning. Someone changed the filter. It got cooler but not cool enough. I received a phone call from Manager Chris. I was told that he was going to call Expedia to give me a discount. I was also supposed to get some towels and some stuff from the market. I never received anything and I had to let Chris know the next morning. He apologized and said that he would contact Expedia and would have engineering come and check the air conditioner. It still was never resolved. I called today after my check out, to leave Chris a message so that he doesn't forget to keep his end of the deal. Other than the air conditioning, the hotel and the location was great!

The facilities were really good. Friendly staff, clean room and loved the closeness to the beach. My only complaint is there was very limited parking and I did noy like just handing my keys over to just anyone to drive my car and have access to it.

Hotel was great and had beautiful views. Simply walk out the back door and you’re at the beach. Breakfast was good and had different options to choose from. I was a little nervous about the parking situation, but the valet was quick and easy.

The hotel was easy to navigate and the rooms were spacious. The entire hotel staff was so friendly and accommodating. It was in walking distance from many restaurants and souvenir shops.

Friendly staff, clean building, great location!

Easy in easy out

It was nice that it was pet friendly and our room had a full kitchen.The parking was small so you had to rely on valet to drive your vehicle three blocks away. The breakfast was very bland and they did not have ketchup for any of the days when they could’ve went to the store and just bought some.

The hotel was pretty good, with easy access to the beach. The room was clean and comfortable. Some things that were not up to Marriott standards though. For example, one light bulb in our room was burnt, our sink was clogged. Breakfast area would run out of things like coffee or ketchup, and refills wouldn’t be ready. While all of these issues in themselves were minor, their cumulative effect created an impression that this property was good but not great.

Stayed here for a week with my dog. The free breakfast was delicious I could walk right out to the ocean and the staff were friendly and helpful

The location is excellent and the 1 room suites make for a nice extended stay. The included breakfast could be better with more fruit and healthier choices. The staff are friendly and the hotel is clean.

Everything was nice and the staff was amazing. The view from our belcony was amazing

No parking slot and rooms smell very bad

Room could use a little TLC, the sliding door handle was loose, towel rack coming off the wall, a floor tile was cracked, and a curtain was hanging down. Otherwise very clean. Love the view here. Everyone is friendly. Parking is tight but the valet are pretty quick. My kids are perfectly happy with the free breakfast every day, very clean dining.

Location was wonderful, breakfast was good but some foods were a little too spicy. The bedroom had a wonderful view with the big window. The property was clean, elevators came quickly not a long wait. Pet friendly was a plus. What I didn't like it was too dark in the kitchen area, hard too see while washing dishes, our sliding door was hard to open and close, the sliding door window was dirty couldn't see out of one side, parking is not good, especially for checking in if you are the only adult.

Great staff

Loved that it was on the boardwalk

Staff were fantastic! Professional, friendly, helpful. Will stay again. Rooms clean, bed comfortable.

Love VA Beach, convenient location, super helpful friendly staff. Hotel not in a great condition, almost everything was broken and not very clean. Sticky floor, sticky carpets with stains, weird oppressive smell in the room took few days to air out, broken balcony door, impossible to open, stained window in the living room could not be cleaned, hard to see anything though, safe was broken, only stove and microwave, no oven, only 1 pot and pan, stained old bath towels, loud rattling AC unit placed right in the bedroom also stained with big rust leaks, at least clean bed sheets and comfortable beds and view from the balcony was amazing!

The hotel over-all is old with a few upgrades. Closet doors broken, tiles craked, curtains disfuntional, the heater was extremely nosy and i had to turn it off over the night and I got very cold and sick.

First, we arrived in at midnight due to our late flight and it took me an hour to get checked in due to the lady at the desk (not her fault) could not get logged into a computer to get us checked in because she did not have an employee number yet after starting two weeks previously and had to call her manager to help her out but she was even less help. Second, when we got to our room the carpets were soaking wet from room service doing a "deep clean" on them that took over two days to dry out. Lastly, the pool was only open half of the time (we were there for a week) because of a reason the staff could not provide but was working perfectly fine the morning it "broke." The only thing we liked was the views and the breakfast. Most of the staff were decent and only a couple were rude and spoke absolutely no English.

The parking situation was the only down fall. They had valet, but it took a long time to get our car even after calling down to ask the valet to go ahead and retrieve the care before we headed down. Everything else was good.

This is our 3 time at this hotel and we will be back in 6 months . Very comfortable, clean , staff are nice , breakfast included and walk right onto the beach . You can’t beat the view out of our window . The only downside is valet parking takes a long time, they are short staffed so make sure you request your car early if you are pressed on time . There are very few spots available upfront and they are usually busy . Otherwise it’s an amazing place .

One elevator didn’t work but everything else was good

I don't think I have ever met a more helpful staff. However, this hotel has serious elevator issues. This hotel is equipped with two elevators. One has been out of service for quite some time. Waiting for parts I am told. The other one breaks down on a daily basis, for more than an hour each time, sometimes twice a day. Not good for guests staying on upper floors, or those with disabilities. For a hotel bearing the Marriott Name, this looks bad.

Pet friendly oceanfront hotel on the boardwalk. Nice stay. Shower water pressure great. Negatives-room smelled like dogs, only 1 elevator working-long wait times for 14th floor. Many had to walk the stairs prior to my arrival

Polite staff, clean room and bed slept great! Highly recommend!

The property was immaculate, and looked like it had just been renovated in the most modern style. Everyone was very helpful, from the front desk staff (special shout-out to Alison!) to housekeeping to the valets to the folks taking care of the breakfast buffet.

We just loved everything about this hotel. The staff was friendly and helpful, the suite was so nice, we were delighted. We will definitely come back to this hotel!

We enjoyed our stay! Everyone was helpful and friendly. My main complaints would be to designate rooms /floors that don’t have dogs in them. Our couch was ruined by a dog, the dog next door barked endlessly and it was annoying as hell! And having only one working elevator and everyone else bringing big dogs up and down made it difficult for us disabled to get to our room.

Parking was a problem

Very nice staff 👍

Thanks