This property was amazing and the staff were all so helpful. It is being renovated which was very clearly advised at the time of booking. The obly impacts of this were - less parking, no on-site restaurant and uust a bit of a less inviting entry from the road. Once you are in the carpark it is great. The room was clean, spacious and had stunning views. We stayed in a penthouse and would stay again when we are back in Queenstown. Good sized rooms, great wardrobe space, large bathrooms with heated tiles, good sized living area, coffee machine and wonderful daily house keeping. Location wise the views are amazing, driving into town is quick and easy. The path at the front allows walking in to town easy and the bus stop close by made getting to the snow (remarkables) straight forward.

The staff are very helpful and friendly. The apartments are lovely, pretty clean and tidy. The only downfall is the construction at the moment with the larking very tight and the use of a traffic light which is very very very slow. Overall pretty satisfied though.

Friendly welcome from reception. Our unit was tastefully decorated, very clean and well maintained. Good undercover parking. Disappointed no spa or restaurant available.

Currently under refurbishment Altho this wasn’t a major but something to be aware of. Noisy fan in 2nd bedroom that goes all the time is very annoying & led to very broken sleep. No aircon so bedrooms very stuffy as no windows. Outstanding views, beautiful, well equipped rooms.

It’s good view and nice apartment. Don’t expect any house keeping service. If you have no expectations of fresh towel and amenities set everyday; or dish washing service then you are fine.

Very nice property, amazing views indeed… close to city and they offer a shuttle service to and from the CBD which was an excellent option for us. Room is very clean and equipped with everything we needed.. kitchen and bathroom are both spotless. Nice and friendly staff.. construction is still going on but didn’t bother us at all. The only downside is Parking which is a big problem due to ongoing construction, but apart from the parking issue, we enjoyed our stay. Will be back for sure

Beautiful property but due to construction, parking was inconvenient and messy. Last issue was bed, very old with no mattress topper,had dips where guests have slept. Needs replacing to match with Beautiful decor of rooms

The view of the lake was beautiful… Not having a restaurant, or even a place to buy some snacks was terrible… The hotel is having a new area built with more units… But some arrangements should be made for food… For such a quality hotel… Even smaller, lower, rated hotels, have some type of snack bar… Very poor decision by management to not have anything

We booked the lake view sub Penthouse about 8 weeks prior to arrivals via Hotel.com. There was no mention about ongoing renovations. So when we arrived, half the hotel and carpark was under scaffolding so access can be hard if you don’t have a car. If you have a car, you need to pre book a carpark (quite narrow and steep to get to) otherwise you will have to park elsewhere which may be inconvenient. The reception area is really small and chaotic if more than 4 people around for check in due to renovations. The room itself ( 2 bed and 2 bath apt with a spectacular lake view was gorgeous and spacious. However because of the renovations - the bedroom views were all facing the construction site so the curtains were closed during our 3 night stay. Housekeeping - this was disappointing particularly for a premium apt/ room. There were dead mosquitoes/ insects on the bathroom windowsills and also bathroom tops. The windowsills had a layer of dust. The next day we asked the reception about housekeeping and they had to check whether our room included housekeeping !!!??? - so check when u make the booking. This was included but when we returned that evening, our room / apt appeared half done eg. Dirty towels removed but not replaced, new pillow cases placed by bedside tables, dead insects still on window sills!! The location was great and I cannot fault the quality of the room/ apt with its finishings and comfort of the beds.

The room and view were amazing . There is construction going on but this did not impact our stay again. We wished we could stay longer.

Great view Very clean Comfy beds Beautiful new renovation Convenient shuttle bus to town

Goods: New, very clean, good staff, restricted but good view, every day cleaning. Bads: Not so convenient for those who want to walk to the streets. The block 2 is all new construction but the rooms were not sound proof. The family next to our room was extremely loud. Their kids were playing and screaming throughout the day until midnight. The two separate units had a common door in between that was locked. And the neighbour's kids would try to open the door every now and then. Why would newly constructed units would have a common door in the first place? It's overpriced

Brand new. Large spacious unit with full kitchen and washer and dryer. Perfect location with a nice 5 km trail along the lake that connects to downtown Queenstown.

Constructure around the property. The noise from next room.

It is a difficult assessment - this should be and I am sure that in 2025 it will be a great facility. For our stay the rooms are very nice, new fittings and bathrooms, however with no air conditioning. Our first room on ground level had a door we could open but we didn’t feel safe leaving it open to anyone who may come in while we slept, the second room didn’t have a door only a couple of small windows that only opened to 10 degrees with insufficient air flow to cool the room. The third room had a door and balcony and we were finally comfortable sleeping. We had expected a bar and restaurant both of which were closed for renovation. There was nowhere we could charge an electric car. The staff were great and did all they could to ensure we were cared for. I will ask if the renovations are complete before staying again.

A very disappointing and frustrating stay. Dishwasher not working, housekeeping does not do a good job. Room is still dirty. Bedroom lights keep switching on and off on our 4th day while I am trying to put a baby to sleep. Had to get pack up and transfer to a different room with a sleeping baby. Phone not working in new room. Despite reporting all of this no action from staff. Poor communication and staff. Construction everywhere. Dust and odour from construction as you walk to the room.

Good

Good

Quite,short to city.

The room was great however we weren’t informed of the construction and it blocked the view. We had workers right outside the window so opening curtains felt odd. Would have appreciated notice at booking time.

Smelly room. Next to a construction site

Worst hotel I have ever stayed in ' I wish I could give them zero. Specially for their customer service. When we booked in, there wasn't anything on the website regarding construction that is happening at the hotel which blocks the lake view. So you will not have the view that it is advertised on the website, expedia, or other booking web. Also instead of relaxing you have to put up with constrution noise. There is nothing like house keeping. You step in the room around 5pm and you don't even have clean towel to take shower. When I called the reception , she said you have to come up to reception and pick up the towels. After we got back to the room around 8: 00PM, house keeper only made the bed, rubbish and dirty towels on the floor. Not even emptying bin. Launges and furnitures are so dirty snd old. They keep saying to everyone that our house keepers are busy. Not good enough when you charge almost $800 for two nights Read less

Great location both to the lake and to the city. Lovely friendly staff. Big rooms with nice view and with all amenities. Enjoyed my every minute on there premises

Really disappointing accommodation. Check-in was delayed by 3.5hrs with no communication at check-in, until we asked. The room hadn’t been cleaned properly, there was food under the couches, on the kitchen floor and there were crumbs all over the couches. On day two there was no hot water, and during our stay they ran out of towels.

Overall good enough however the bathroom area was quite small with limited space for toiletries for 2 people. Also no sink or microwave in the room and we were disappointed that they failed to supply us with fresh towels after our first night there.

Booked a room for 4 nights, when checking in I got told that we had but upgraded for the first night but had to check out at 10am the next day and recheck in after 2pm to another room - they seem to not be able to take a booking from a third party. Additionally, they have construction going on where power tools start at 7:30am, so you’re unable to sleep in past that time

Great location with unbelievable lake and mountain views

It was exactly as promised. Photos were a true and accurate representation of the accommodation and the views. Staff friendly and obliging.

The suite was very spacious, with amazing views. The only downside and depends on where the suite or room is. I.e 1004b s the road is very noisy. Trying to find a parking spot was a challenge. Staff are friendly, it’s a nice 30 min walk to the centre of Queenstown.

Heating was set a bit high and couldn’t see how to control it in the room.

Very disappointing we had to keep asking for room to be cleaned. We where staying for 8 nights and room was only cleaned once.

Freshly renovated, great facilities, shuttle service into town. Some renovations happening at the moment that didn’t really affect us. Will be back again.