Comfortable

Good location and facilities. Only negative point was the queue for dinner every evening. We decided to have dinner at 8.30pm to avoid the initial rush. Other than that, a good base for skiing, close to the gondola.

It offers a great location with very kind and good staff. Parking is only available at the hotel when there is space underground. Otherwise only quite expensive paid parking in garages is available in the whole city. Hotel is not the newest, but has great value for money though. Would come again.

A visit for a couple of days while we competed in an event in the Pyrenees. The hotel had everything we wanted; the breakfast had plenty of choice. The lack of air conditioning in the room made it difficult to keep cool but apart from that an excellent location for our trip.

Food was amazing! What a choice and what a treat. Fabulous.

AC was not working properly, everything else was great

Great hotel, great staff, great location, great prices.

This is how Hotel.com advertises Hotel Massana Magic La Massana ski-in/ski-out hotel with ski storage and ski passes. There is no ski-in/ski-out facility at this hotel. It is in-fact about 500 along meters along a main road from the foot of the gondola lift. Thus making ski-in/ski-out impossible. This advertised ski-in/out facility was major reason for booking this hotel, as was the advertised ski passes. This gives you the impression that ski passes are included in the room rate. Again this wrong. Ski passes are paid for extra at the gondola station. Ski storage is an inconvenient 2 floors down in the garage. Reception negated to inform us that there is ski and boot storage at the bottom of the gondola at an extra charge, which would have made a big difference not having to drag the ski equipment to and from the end of the day. The hotel was warm and clean. The staff were pleasant and the breakfast was good. The rooms look better in the pictures if you like beige and brown throughout. My stay was comfortable; would I stay at this hotel again or recommend for a ski-ing holiday? The answer is an emphatic no. I deliberately booked this hotel for non existing facilities. If there was such a thing in Andorra, the hotel company should be prosecuted under a breach of trades description.