Well located if you have business on that side of the city.

The room smelled bad. The iron didn’t work. My key room didn’t work well. Not good experience. The train is sooo noisy

Will not comment is not the place I will stay again

Got in one hour early to the property and the person at the front desk was rude and said I had to wait till 3 p.m for check in. When I finally got my room, the room was hot and the air was not on, and when I finally went to bed, the sheets smelled like smoke

This hotel is very old, the room is dirty and the room service is not 24 hours

Great service !

The staff is extremely friendly and helpful. I stay in motels for over 200 nights/year for over 10 years for work and this is probably the friendliest establishment that I have stayed in.

It´s very great

We checked in two rooms we got keys for both rooms and occupied one while we were waiting for the rest of the family to show up, later when we trying to move in the other room there was people already in our room, they assigned our room to some other people, scary for my wife and daughter to be put in this danger, I asked the employees in the front desk to have the manager called me but he never did, I guess is ok to make those type of mistakes and don’t talk to the customer, the room we occupied first the AC went down and need to move to other room The new room had Slow water going in the shower and toilet! At that point you it didn’t make sense to say anything. I been using Marriott for some time and never had this type of problems, the hotel is located right next to the rail roads and it’s very noise specially during the night. The people at the restaurant was kind and nice, and they have good food.

Good

Basic and clean.

Great place

Room was old and outdated. AC was noisy and a lot of outside noise.

Stayed in this property before and was very satisfied. However this time we we’re disappointed due to several issues. It was clearly lack of AC on common areas such as corridors and elevator. In the room we had an extremely noisy AC unit, a leaking toilet, a deformed mattress, door lock not working properly (needed several attempts to open ) .and a disconnected phone. All of above issues reported to staff, a maintenance tech serviced the AC unit partially fixing the problem, all other reported problems not fixed. At the restaurant, staff was very distracted setting up an upcoming event and not paying attention to our requests, room service delivery took very long, maybe they are understaffed . This property is no longer a favorite for us when we travel to Monterrey. It looks like lack of maintenance and staff is taking a toll on delivery of service to guests

Rooms not available at check in.

Excellent

Is excellent service

All staff went above and beyond

En el hotel no hay agua caliente y estábamos a una temperatura de 10 grados

Excellent stay, nothing but good things in this hotel

La habitación olía a humedad, las alfombras son viejas, en general olía muy feo.

Old building, but with good personnel and venue maintenance

The sink was full with dirty water at my arrival to the room. there must have been a plumbing issue. I asked to moved to another room. the bar was not open. food is not as good as it used to be. I have been coming to this hotel for many years and the quality of food was really good. Not anymore.

Everything was good the location was really nice . There was nothing i didn't like everything was nice

Excelente

Ok !!

Excelente experiencia y hotel altamente recomendado

Excellent hotel, definitely come back

Excelente ubicación, el personal muy atento.

Muy bueno hotel en términos generales, calidad precio muy bien.

Service and clients attention is great. Cleanness is ok, but food needs improvement. But the something else important, the parking lot and safety is very good.

We are a family of 5 and our room had plenty of space!!!!!. Had microwave and refrigerator. Parking was free and secure. Close to restaurants and stores