The receptionist service at check in was terrible. The service she gave me was terrible. I have no other words to say about how bad the service was. The door to the room wouldnt open because the receptionist forgot to activate the card. I paid more money on hotels.com than the actual price it was at the hotel I requested a queen or full bed when I paid for my hotel I’m advance and the bed I got was a twin bed for kids.

This hotel was probably a really nice place two decades ago but since then nothing good has happened to the place. Very bad condition overall. I did the huge mistake and tried their breakfast and it was definitely on top 3 of the worst breakfasts I have ever been served at a hotel. That they charge you extra for this so called buffé is just a joke.

Good location, lots of noise from bottle banks opposite our room in the morning and beds scraping on the tiles in nearby rooms. Food ok if a bit repetitive .

Good location, lots of noise from bottle banks opposite our room in the morning and beds scraping on the tiles in nearby rooms. Food ok if a bit repetitive .

Staff very friendly and helpful. Hotel rather tired . Bed very uncomfortable. Food basic .

I did like everything, outside of the building is so nice, the swimming pool area is attractive, dinning area and food was lovely, the receptionist were so kind to help for anything, but the rooms condition and representation not very attractive, needs more improvement, sorting out those cracks on the walls and repainting, Im saying this coz Im a painter/decorator, I know it wont take long repainting the room, another thing needs service is the telephone calling taxi, was not working we had to drags our bags on the street to catch a taxi, is not good, apart from that we enjoyed, we will be back to see u r improvements for one more time, thank u

I did like everything, outside of the building is so nice, the swimming pool area is attractive, dinning area and food was lovely, the receptionist were so kind to help for anything, but the rooms condition and representation not very attractive, needs more improvement, sorting out those cracks on the walls and repainting, I'm saying this coz I'm a painter/decorator, I know it won't take long repainting the room, another thing needs service is the telephone calling taxi, was not working we had to drags our bags on the street to catch a taxi, is not good, apart from that we enjoyed, we will be back to see u r improvements for one more time, thank u

We stayed at Santa Monica Playa for 4 days, we had a very good time. The staff members are very friendly, the children enjoyed it very much. They had great childrens entertainment in the evenings. Charlie was absolutely fantastic, and energetic, the children loved his company. The swimming pool area is clean, and Tony the life guard was very good. We had the all inclusive package, the food was good, different options each day. Aswell as that they also had some Halal options, which was excellent . With the all inclusive we were able to have unlimited drinks and snacks anytime of day, which is great especially in the hot seasons. The room was very clean and spacious.The hotel location is great, few minutes walk to the beach and centre. Also a bus from Reus Airport stops your right near the hotel, which saved us about €40 all together. This is a great location especially for families. Will definitely return.

We stayed at Santa Monica Playa for 4 days, we had a very good time. The staff members are very friendly, the children enjoyed it very much. They had great childrens entertainment in the evenings. Charlie was absolutely fantastic, and energetic, the children loved his company. The swimming pool area is clean, and Tony the life guard was very good. We had the all inclusive package, the food was good, different options each day. Aswell as that they also had some Halal options, which was excellent . With the all inclusive we were able to have unlimited drinks and snacks anytime of day, which is great especially in the hot seasons. The room was very clean and spacious. The hotel location is great, few minutes walk to the beach and centre. Also a bus from Reus Airport stops your right near the hotel, which saved us about €40 all together. This is a great location especially for families. Will definitely return.

The hotel itself was a little dated and also the rooms could do with an upgrade. I did find the beds comfortable and the shower nice and powerful which are the two main things for me. The breakfast was ok but the staff never seemed very happy. It was very close to the centre and beach although there was a hill to go down to get to them. I paid a very reasonable price so all in all I would say it's good value for money

The hotel itself was a little dated and also the rooms could do with an upgrade. I did find the beds comfortable and the shower nice and powerful which are the two main things for me. The breakfast was ok but the staff never seemed very happy. It was very close to the centre and beach although there was a hill to go down to get to them. I paid a very reasonable price so all in all I would say its good value for money

Reception staff were fantastic, bar staff not so much! Overall the hotel is clean and tidy but fairly basic.We stayed as a group of friends and it was ok, I wouldnt return as a couple or with the kids.Food was most definitely average, plenty of choice and enough to go around but after the first day wed had enough.All inclusive was average, on arrival we were told wristbands go from 12pm on day of arrival to 12pm on day of departure which is fine. On departure day we went to get a drink at 11.45am and were told about 11 times they ran out at 12pm, fair enough but it was 11.45am..... eventually got said drinks but were told in no uncertain terms they would be our last. Went back for more drinks in the afternoon and each time told we were no longer AI and each time replied we had money and were trying to pay.Overall quite rude bar staff spoiled our break.Rooms were ok but basic and walls incredibly thin, it was ok for us as we were all together but I felt for our neighbours.All in all an ok hotel but I wouldnt rush back in a hurry.

Reception staff were fantastic, bar staff not so much! Overall the hotel is clean and tidy but fairly basic. We stayed as a group of friends and it was ok, I wouldn't return as a couple or with the kids. Food was most definitely average, plenty of choice and enough to go around but after the first day we'd had enough. All inclusive was average, on arrival we were told wristbands go from 12pm on day of arrival to 12pm on day of departure which is fine. On departure day we went to get a drink at 11.45am and were told about 11 times they ran out at 12pm, fair enough but it was 11.45am..... eventually got said drinks but were told in no uncertain terms they would be our last. Went back for more drinks in the afternoon and each time told we were no longer AI and each time replied we had money and were trying to pay. Overall quite rude bar staff spoiled our break. Rooms were ok but basic and walls incredibly thin, it was ok for us as we were all together but I felt for our neighbours. All in all an ok hotel but I wouldn't rush back in a hurry.

Hotel is great. Very central. Unfortunately the breakfast buffet was not so good.

I was apprehensive after reading trip advisor reviews but its all lies this hotel was fab, staff were very welcoming and friendly,room special and clean bathroom great duzecand the balcony was grand first afternoon sun bathing

I was apprehensive after reading trip advisor reviews but it's all lies this hotel was fab, staff were very welcoming and friendly,room special and clean bathroom great duzecand the balcony was grand first afternoon sun bathing

Good basic hotel for a cheep getaway! Only downside, they power wash the poolside at 730 every morning and it’s very loud. Other than that great location and staff very friendly

Good basic hotel for a cheep getaway! Only downside, they power wash the poolside at 730 every morning and it’s very loud. Other than that great location and staff very friendly

good hotel for what it does, i.e., all inclusive tours etc (not what I was on), good location, short walk to centre/beach etc

Good location and very friendly staff

Staff were very good and overall it was a good hotel and food was fine usual run of the mill

The reception ladies are very nice and welcoming, there's a very tall tall guy at Bar

The reception ladies are very nice and welcoming, theres a very tall tall guy at Bar

Enjoyable stay, very good all round for a three star, cant comment on food,we were room only.

Enjoyable stay, very good all round for a three star, can't comment on food,we were room only.

Nice basic value for money hotel near beach. Would rate higher if provided kettle in room and remote control for tv..problems with noise at ajacent apts with groups of singles till early hours often with police visits..

Have stayed here on previous occassions. Pool view is diffently the best view.Even though the Hotel is at the top of a hill it is one of the best for location to beach/shops/food.Uncle sams and olivers if you prefer english food are great. The hotel receptionists are lovely, the rooms are clean and bright however take your kettel and a hair dryer!!.A Good selection of food is available but we prefer to eat out. We are fussy eaters!! Would recommend getting the aerobus outside the airport it takes you to and from a pick up point near or to your hotel for 10.50euros, however dont panic when they are due to pick you up twice they have been late, up to 20mins but they always turn up and get you to the airport in plenty of time. A taxi will cost you 30euros.Top tip: Make sure your luggage is within your limit and your hand luggage fits into the size guides or it will cost you dear. 10kilos of hand luggage is allowed per person so take carrier bags for children to carry as an emergency if need be.we saw a family have to pay 150 euros because they were over and the children were not carrying any hand luggage.

My husband and I went to this hotel last week but it was full of Spanish O.A.Ps on a government freebie so all the entertainment was geared around them. They were very loud and we had to complain about noise from the two adjoining rooms,on several occasions. One room had the television on so loud after midnight that it was as if the television was in our room. We, too, found the food warm - cold and not a lot of variation from night to night.

hotel very clean. staff very helpful.good postion but the food was not good very little choice cold and not very appertising and not organised in the dining room