Nice hotel. Doesn't get 5 stars because the streaming services and TV were outdated. Netflix kept going in and out and TV was a dinosaur. Shame. This rating really should have been 5 stars. But go big or go home! Right? Otherwise comfy.

Our room was not cleaned properly before we checked in. The sheets were dirty, there was a penny in the middle of the bed, black specs all over and dog hair visible when we pulled the covers back. The front desk associate acted as if we were bothering him and did the very minimum. He wouldn’t come verify what we were seeing and he sent another person up with sheets and told us we needed to change our own sheets. The second day I asked for his assistance starting the grill and he again acted very bothered, while talking down to me. I’ve never dealt with a customer service rep that seem like he could care less about the customer. The morning shift and the assistant general manager was excellent.

Staff and hotel are amazing. Only one complaint. Breakfast could be better. It was quite ,safe and very comfortable.

I stayed for 1.5 months, clean and well maintained facility, nice staffs, great breakfast

First room had no hot water, second room had only hot water funny enough. Also second room toilet was dirty.

The overall experience was good, breakfast ok...but went to the office every day to confirm for a room clean and everyday they said yes but no came to clean or straighten up the bed...very disappointed in the night shift, she said give her a few to figure out how to get us sheets for the bed and a week later and now have checked out, still no help ..one of the day shift office personnel gave me everything I needed in a garage bag, I told her I can make my own bed...it was the principal of the matter....not sure I will be bringing my family back to this hotel and I pray and hope you all treat the next guest better than we received..

-Called ahead to ask feather pillows be removed, was told they made a note. Double-checked at front desk, was reassured there was a note on the room. The note was ignored. -Wifi reception was 0-2 bars at any given time. Complained several times, received various answers--go to this URL, enter your room number, we'll reset the router, would you like the wifi repairman's number?--eventually a housekeeper informed us there was simply something wrong with the antenna for the router on our side of the hotel. -Housekeeping came day after we arrived, next day we hung DND sign (for one day). Housekeeping did not come any day after that. Front desk said it had to be requested, in spite of presence of DND signs. Last day before we left, one housekeeper informed us that she just sees to all the rooms when she's working, and would make sure we were served that day at least. We were not. -They had to take down my credit card info on paper due to crowdstrike issue--and then they didn't use it, charged my debit card on file instead, leading to overage charges (bank reversed them). -Television wouldn't turn on.

Great