Really nice hotel with great location. Service was really good all the time but with extra credit to Ratko in the reception. A role model for every person working with service

No electric kettle in the room and poor gym equipment , partially not working

Average hotel. Average rooms. Service very basic. Location great, next to old town.

The front desk was excellent and very kind but the hotel requires guests to put a sign on the door if they want but clean. If it's not there, the room will not be clean. The room safe didn't work. Ordering a taxi was super complicated and took an hour every time.

I never made it to Skopje since my flight had a delay and I missed my connection. I called the hotel and they said that they would email me if I would get a refund. I never heard anything back. So I paid more than 400 euro for nothing.

The service at the hotel was disappointing. We had booked an airport pickup and the hotel asked for flight details etc. When we found out our flight may be delayed we sent an email before leaving to advise the hotel of a likely delay to our flight and we sent an URL for Skopje Airport asking them to check the latest flight status before sending the car. When we arrived (late) the reception staff made a snide comment about arriving late and the car having to wait for us. When we checked out the hotel tried to charge us twice for the airport pickup. I told the staff that I had sent an email warning them of the delay. The receptionist acknowledged the email but said that he can't be expected to check the flight status of all of his clients when arranging a airport pick up therefore we must pay twice for the delay. We did not pay for the additional pick up and raised a complaint but it took a lot argument to reach this outcome and it took some of the pleasure out of our stay in what is a lovely city. In fairness to the staff he was presumably doing his job in line with the hotel's policies. But if so that leaves an impression of service levels at the hotel - i.e. ignoring an email from a client warning of delays because it is unreasonable to have to check the flight status. It is a pity as in many ways the hotel is good. It is in a great location next to the Old Bazaar part of the city and it has great views from the breakfast and bar area. Also the breakfast was fantastic.

Too many rules. The Welcome Aboard package contains two legal size pages of small print of rules including no washing clothes in the sink and no outside food, even though ony breakfast is served. My first two days, I wanted to eat breakfast outside on the terrace. The waiters refused to serve me. Reason; "not our protocol." Food from the buffet, coffee, and cigerettes were allowed, but they refused to walk the extra ten meters with the breakfast plate. I finally got them to do as I asked, but I had to start the first two mornings fighting with hotel staff.

Too many rules. The Welcome Aboard package contains two legal size pages of small print of rules including no washing clothes in the sink and no outside food, even though ony breakfast is served. My first two days, I wanted to eat breakfast outside on the terrace. The waiters refused to serve me. Reason; "not our protocol." Food from the buffet, coffee, and cigerettes were allowed, but they refused to walk the extra ten meters with the breakfast plate. I finally got them to do as I asked, but I had to start the first two mornings fighting with hotel staff.

Very clean and within walking distance of main attractions

Modern and fancy hotel in nice and walkable area. Beautiful rooftop terrace with panoramic views of the city. Within a short walk from all the main attractions in town (max 10min by foot)

Very nice stay. Excellent breakfast with omelettes, pancakes and more made on request. Room had a lot of space. Everything clean and the service is good.

Nice little hotel, great views.

Nice little hotel, great views.

Except for the older staff attitude, everything went excellent

Except for the older staff attitude, everything went excellent

They have a free guarded parking. But the pool is just a decoration in the restaurant. The restaurant where you also get breakfast has a good view.

They have a free guarded parking. But the pool is just a decoration in the restaurant. The restaurant where you also get breakfast has a good view.

Nice hotel in the most convenient location, right in the centre of the old town. Provides great views of the old town as well as other main attractions of Skopje from the rooftop terrace.

We had big expectations for the hotel but were sadly disappointed at arrival. The ammenties looked worn down. The staff seemed to have more important things to do than to help their guests. The room looked nice but the bed was not comfortable and the bath did not have a place to hang the shower nozzle so it had to be held by hand. We did not get our welcome drink as promised. They had given our parking away to someone else and were not very helpful about other options. All in all the stay was disappointing - especially given the steep price. The rooms were very clean.

The hotel was good but it was improved greatly the customer service of the two very helpful gentleman receptionists, Stoyan and Gregor, who helped us so much and couldn’t be more hospitable, they are a credit to the hotel.

The hotel was good but it was improved greatly the customer service of the two very helpful gentleman receptionists, Stoyan and Gregor, who helped us so much and couldn’t be more hospitable, they are a credit to the hotel.

The staff is fantastic, get all the help I need with everything, including Covid 19 required tests that they arranged on premises. Every member of the staff was very helpful.The hotel itself is it is very clean and well maintained in most areas, but a bit odd: glass bathrooms, no towel hooks and retractable showers you should hold in your hand all the time. The area around the hotel is not very clean (but feels safe though) and noisy.

The staff is fantastic, get all the help I need with everything, including Covid 19 required tests that they arranged on premises. Every member of the staff was very helpful. The hotel itself is it is very clean and well maintained in most areas, but a bit odd: glass bathrooms, no towel hooks and retractable showers you should hold in your hand all the time. The area around the hotel is not very clean (but feels safe though) and noisy.

Skopje is not a touristy city and thus the general layout and infrastructure is somewhat confusing, so our first impression of the hotel entrance was a bit scary. However, everything after that was great. The staff was incredibly nice and helpful, the breakfast was great with one of the best views from anywhere in the city. The location was perfect, although the Macedonia Square is the heart of the city, the activity and best traditional food restaurants are right by the ARKA Hotel. Strongly recommended!

Skopje is not a touristy city and thus the general layout and infrastructure is somewhat confusing, so our first impression of the hotel entrance was a bit scary. However, everything after that was great. The staff was incredibly nice and helpful, the breakfast was great with one of the best views from anywhere in the city. The location was perfect, although the Macedonia Square is the heart of the city, the activity and best traditional food restaurants are right by the ARKA Hotel. Strongly recommended!

My stay at Hotel Arka was wonderful! The staff were simply amazing! They were all very attentive, friendly and nice! I had been corresponding with Goran and other staff members prior to arrival to try to stay on top of restrictions due to Covid and they all had been very quick to respond with answers to my question and more! Ratko was the evening receptionist who we spoke with most due to the timing of our comings and goings and he was super helpful in coordinating our Covid Test forgetting back to the states and printed all the documents for us. Jacov was the our bar guy in the evening for our take away drinks and he was such a pleasure to chat with about Macedonia and life in general. We had such a wonderful stay at Hotel Arka! An experience I will for sure remember for a very long time!

My stay at Hotel Arka was wonderful! The staff were simply amazing! They were all very attentive, friendly and nice! I had been corresponding with Goran and other staff members prior to arrival to try to stay on top of restrictions due to Covid and they all had been very quick to respond with answers to my question and more! Ratko was the evening receptionist who we spoke with most due to the timing of our comings and goings and he was super helpful in coordinating our Covid Test forgetting back to the states and printed all the documents for us. Jacov was the our bar guy in the evening for our take away drinks and he was such a pleasure to chat with about Macedonia and life in general. We had such a wonderful stay at Hotel Arka! An experience I will for sure remember for a very long time!

Proximity with Old Market. Nothing to dislike. Good bar.

The hotel is in a great location in the centre of the old town. Staff were friendly and helpful. The rooftop bar has great unobstructed views over the old town, fortress and the city centre

Nice hotel with a very good breakfast. Right in the middle of the Old Bazaar area. Illumination in the room and in the corridors could have been better. The same applies for wifi signal. But overall, the stay was nice, comfortable with good value for money. Very friendly staff. Do not miss the rooftop bar... amazing views of the city both during the day and at night!

The hotel is in a good location and stuff is welcoming.The room needs to he renovate especially the shower which is not very comfortable and water draining is very slow.Also it need tp be cleaner especially the windows from the outside since we got a room with city view as was promised but couldnt see it clearly.Also, in the hotel published pictures you can see a pool but when we asked about it, we were told thay it is for decoration only and a 5 star hotel shohld have one.

The hotel is in a good location and stuff is welcoming. The room needs to he renovate especially the shower which is not very comfortable and water draining is very slow. Also it need tp be cleaner especially the windows from the outside since we got a room with city view as was promised but couldn't see it clearly. Also, in the hotel published pictures you can see a pool but when we asked about it, we were told thay it is for decoration only and a 5 star hotel shohld have one.