Our room was clean but the carpet in the hallway was filthy and the number of cigarette butts in the parking lot was disgusting

Overall good experience.

When we arrived there was not enough parking, so we had to park at the Jimmy Johns next door. The room smelt of cigarette smoke, one bed frame was broken, and the pull out couch mattress was far from clean. No hair dryer as we were told there has been a theft of them recently. Not enough towels for our family of 6 and pull out couch didn't have bedding. A very congested continental breakfast. Just wasn't what we were expecting from a 8.2 Expedia hotel rating.

Nice hotel

Despite the outrageous price per night, this hotel was well worth the expense compared to other places in the area which were charging the same price but way poorer quality.

Air condition didn’t work, tv didn’t work. Room was shabby. Definitely not worth $400 price tag

The public bathrooms were dirty for two days... They ran out of eggs for breakfast...

I have stayed here the last 4 years for a yearly event that brings me into town. This year was disappointing. We showed up around noon before going to our event to make sure our room would be ready as we would not be back to the hotel till after midnight. They told us it would be ready and checking in after midnight was not an issue. We came back just after midnight and they said they did not have a room for us as our rooms AC was broken. Being it was after midnight at this point there were no other options in town to stay at and was exactly why I went out of my way to stop in around noon. After 40 min. they finally got us into a room but was not the one we had booked, it did not have enough beds, and they gave us someone elses room who had not showed up yet so I felt bad for them. The room we got into did not have bedding for the pull out couch and when I asked they only had a blanket and no comforter. The room was actively dirty, and trash inside the pull out couch. I honestly mostly felt bad for the workers. The lady who helped us at noon was the same lady who helped us at midnight and she said she had been working since 7a and was doing everything from the desk, to laundry to housekeeping. I could tell she was frazzled and did not know what to do. She was exhausted and I felt awful for her. Please get proper staffing so your hotel can run properly. I get that stuff happens and do not blame her, you could tell she was overworked and she did the best she could!

Great rooms. Friendly service.

Very nice room. Clean and comfortable. Beds great. The view was a riot….. cement from the top of the entrance canopy!!!!! I have to say we had fun trying to figure out that one! Check in employee was sitting at the desk vaping later when my husband ran out to the car. Very interesting!

Staff was friendly but the room wasn’t the cleanest and the refrigerator had food in it from previous guests. I’m wondering if there are plans to refurbish as everything looks a bit worn.

The room was dirty. The fridge had old food in it.

We had a nice stay only thing is we ended up in three different rooms due to issues. 1st room air didn’t work, 2 nd room TV don’t work, light bulb was broke and freezes in fridge was a solid block of ice. 3rd room the walk in shower had two shower heads but only one had hot water. The management was very nice and worked with us only thing was they didn’t have many options since we had booked a hot tub suite. Switching rooms so many times was frustrating, because we would just get unpacked and have to move. We just wanted a weekend away from life and problems and ended up with problems. But again management was very nice and tried.

I think the chain might be preparing to close this location due to its deteriorating condition. Sent us to a room that was not made up, no hospitality event that evening due to lack of staff, fully cracked window in the room, facility needs a deep cleaning, breakfast subpar, no handle in the shower, to name a few. Feel bad for the staff that were working at they were trying their best but ...

Stay was ok. Rooms were very musty smelling.

It was close for us to the university

Not as clean as I would appreciate. Great hotel for kids with a nice pool. Friendly staff

Convenient and comfortable stay.

Not-so-great experience. Cleaning service didn't come once in a 6-day stay, despite asking several times for clean towels and trash take-out. Room keys didnt work several times and staff did not ask for any identification- juat gave us whatever room number we said. Ive stayed there several times in the last 10 years- I will not be going back.

Everything good

Overall, was an okay stay. Service needs work - there was a longggggg line to check in and get assistance, even though there was 2 employees

Very close to stores and restaurants.

Restaurants were conveniently located close to my stay. Enjoyed the free breakfast as well! Will stay again when in the area.

Room was not ready at check in time. Waited at the front desk for 20 minutes before they could tell me things weren't ready and that they would have to call me when I could check in. No offer of compensation for the huge inconvenience.

Close to everything, food, shopping,movies & college. Large rooms w/sitting area. Bathroom tubs could use a little work but overall nice hotel.

The room we got is spacious enough for a family of 6. The location is surrounded by restaurants and stores and even by the movie theater.

The front desk manager was so amazing at accommodating us with our two rooms to be connected. My kids had a blast in the pool and enjoyed the free breakfast.

2 night stay - First evening was woken by blaring alarm from neighboring room at 5 am, called the front desk and was told that they would call the room. Waited for 5-10 mins and alarm did not stop, had to go down to the lobby to convince the staff that the guest should probably be checked on to ensure they were ok. Staff member knocked on door with no answer and shrugged his shoulders. I had to recommend that he maybe should go in the room for a wellness check of the guest. Turns out the guest was ok but just a heavy sleeper. Following morning shower was broke and would not turn on, resolution was to give a key to another room to travel between for a family of 5 to shower for the day because maintenance was not there that day. Then later in the evening we had to ask if we could get a new room with a functioning shower, which was accommodated. Staff seemed to give little interest in resolving problems or offer some kind of compensation for the inconveniences.

I like the room but i didnt like how they charge my card twice one on Friday and one today and they already took it out

The best part was the lady ( I wish I got her name) blonde n some color in her hair was the nicest person I ever met at any hotel. She goes above and beyond. So thank you to her I will be back.

There was a bad smell in the hallway, there was food in the pullout bed, and the people above us were so noisy at midnight yet it was hard to sleep.

Dirty, front desk staff very unhelpful and not knowledgeable about the property. Breakfast poor and staff very unhelpful