staff was great

Beds were not made with new sheets. Found hairs from previous customers on both beds. Leaky sink faucet.

Room was clean and quiet. But no room service we had to ask for clean towels after 3 days which isn't the kind of service i Expected we have stayed in other Hilton and they made the bed everyday and clean towels dump trash we got non and started 5 days.

The Bar and restaurant staff and the person checking me in were very good.

All good no issues good coffee

This was a terrible experience. We booked a double-queen room for four adults. We were “upgraded” to a king room at check-in. When we stated that 2 queens were necessary as booked, we were told “no more rooms are available.” We were told no extra bedding was available and were given a mattress protector to use as a blanket for the sleeper sofa. When we requested towels (because there were only 3 in our room, which was booked for 4 people) we were told that the dryers were having issues and no towels were available! We did not get more towels until the following night! The phone in our room did not work. We contacted Expedia for assistance and they stated that the front desk was not answering the call. The hotel refused to provide any refund b/c we booked through Expedia (which we will never do again). Expedia denied any refund because the hotel denied the refund. We will NEVER stay here, again! Worst service ever.

Hotel was clean and all of the staff was very hospitable ..

Great place to stay. Very friendly staff!

The hotel was good. It was graduation weekend and we paid almost $300 per night. However, they still wanted to charge about $9.00 for breakfast! That, I found ridiculous!

Awesome stay. Wonderful staff.

Nice property and like that it’s near Liberty University. Staff is friendly and it’s clean.

Mr Kermit and the entire staff were amazing. Cant wait to visit Lynchburg again. Great stay and the breakfast was HEARTY

The hotel is perfectly located near shops, restaurants and main roads. The check in was easy and the hotel is very clean and cheerful.

The experience was great except for the pool and hot tub. We specifically got this hotel and paid more because we wanted a hot tub. We called the hotel before booking to make sure the hot tub worked and was actually hot. They said yes to both. While the lobby has been updated, the pool area hasnt been updated in years. There was rust everywhere. The paint on the floor was splattered all over three walls and literally came off when you walked on it. The hot tub was cold and cloudy, and the jets didnt work. Ruined our stay.

Nice large rooms

Clean, friendly

Staff was very friendly!

Our stay was great!! We loved it! All of the staff were very nice and accommodating.

Fair

Good place

Customer service is amazing!!

The person at the front desk was exceptional. So friendly and helpful

The property was excellent from management to every single person that we encountered on the staff! Highly recommend this hotel to everyone who is traveling to and through Lynchburg VA. #Awesome

First day there and Tina Washington a front desk lady went above and beyond for me and my kids! She was absolutely amazing and I will be back due to her!!! Way more hotels need people like her!!!

Hotel staff was great and the room was great and the everything was great.

The worst experience we have had in years. Wifi does not work. They said it has been down for Apple Nd Mac users for weeks. Door cards do not work. They had to replace a door battery.

Staff as extremely friendly and went out of their way to help.

Everyone was very friendly and helpful.

Bathroom could use update

Miserable experience with their internet out the entire stay. Ran out of food during breakfast. Couldn’t buy certain items at the hotel pantry due to there being no internet at the property.

good location and quiet

Everything nice and clean. Excellent staff.