Stayed at room 2255 with a great pool view and access, woke up to greenery, birds chirping, and lovely sunshine

Had a great experience. Would come back to stay here for sure.

Very nice place to stay

This was my second stay in Dusit Cairo, the hotel is a calm oasis in the midst of a bustling city. Food quality excellent, friendly staff and great facilities.

Great

I was looking forward to staying at this hotel and was put in a pool side courtyard room. Unfortunately, this room was one of the worst I have stayed in for a long time. The roof was leaking from a broken pipe. I was sat outside so only noticed after a while - after it had leaked into my suitcase and soaked most of my clothes. The floor tiles were either chipped/ broken/ or loose. Plug sockets were hanging out of the wall The towel rail fell off the wall whilst I was having a shower There were no lamps, so you could have total darkness or all ceiling lights on. I complained to the staff who were just not interested. My flight was delayed so I had to extend one night, I insisted on a new room and explained to the reception staff that my room is terrible. The response was 'yes, those rooms are better in the summer.' and then still charged me $300 per night. I would not stay here again

I had a pleasant stay. Nice and big rooms, friendly staff, prime location, and easy accessibility.

old, poor quality and poorly cleaned facility

it was short stay and difficult to judge in fair way

Excellent lobby, Pool, and dining areas, I have to mention how appropriate and honest the staff were , the night staff found my wife lost purse, she hadn’t realize or even report it , there was a lot of money in it and that’s a real good thing

very clean. helpful staff. breakfast is not good, very few selection.

The hotel is beautiful however staff members need to understand the meaning of a do not disturb sign. It means DO NOT DISTURB. 5-10 minutes after placing the sign constant knocking on the door, I expressed that I have a DND sign and still the knocking kept on going and to top it off they kept calling the room to get my attention. All because they had sent me the wrong adapter for my American plugs ( which took at least 4 phone calls to get the staff to understand what I was asking for) and they wanted the wrong one back. I get it you need it back but understand the DND sign is obviously there for a reason when I expressed my concern to the staff members they didn’t seem to care they just said ok. This property was recommended to me by multiple people but I don’t think I’ll be staying here again. The couples massage was amazing.

Amazing

Amazing

My go to hotel in Egypt when i travel for work, close to everything. Everyone is so friendly and helpful. Yess the food is so fresh however you won't find traditional Egyptian food like Molokhia there haha

It was under construction

Very friendly and welcoming staff. Nice and clean hotel, with large rooms that are very inviting and accommodating. Large bathrooms w spectate tub/ shower and glass partition from tub to room so you can watch tv. Power shade provided privacy.. quite unique! Only drawback did not know about hotel entrance “renovation” taking place that detoured yes to the back side of the hotel. Overall great experience!

The hotel is so big and I had a very far room which made my stay not so comfort, Such a big hotel and they have very bad breakfast, this really made me disappointed and it was nt only my opinion all the group. But the team were very nice.

The hotel is so big and I had a very far room which made my stay not so comfort,Such a big hotel and they have very bad breakfast, this really made me disappointed and it was nt only my opinion all the group.But the team were very nice.

Over priced hotel, should be 3 stars not 5!

Over priced hotel, should be 3 stars not 5!

Nice hotel with good level Of service

Nice stay, pools and relaxation in New Cairo. Hood service and classy hotel overall, a bit overpriced too.

The staff were very rude, and did not honor my changes requested through Expedia. They charged me $854 for a single night stay because they counted the first two of three days as no shows, despite having requested the changes through Expedia timely that should have remedied this. To make matters worse, i needed to stay a second night and they charged me another $300 for that. The final straw was when they showed up at my door on the final night of my stay, with a security guard telling us to leave, because our stay had expired. They made a mistake and misread their own records. I would not recommend this hotel if it was half the price. It was the most expensive place we stayed during our whole vacation and by far the worst. Very, very rude staff as well.

The staff were very rude, and did not honor my changes requested through Expedia. They charged me $854 for a single night stay because they counted the first two of three days as no shows, despite having requested the changes through Expedia timely that should have remedied this. To make matters worse, i needed to stay a second night and they charged me another $300 for that. The final straw was when they showed up at my door on the final night of my stay, with a security guard telling us to leave, because our stay had expired. They made a mistake and misread their own records. I would not recommend this hotel if it was half the price. It was the most expensive place we stayed during our whole vacation and by far the worst. Very, very rude staff as well.

I arrived at 11:45 AM . I went to the 1st receptionist , he asked me to go to the other one . I went to the other one , he told me the room needs sometime . after 15 m I got it . The room had two flies . When I had a shower in the morning , the water was all over the place outside the bathroom . I went to have my breakfast , the waiters were drained and did not bother to offer anything . I had to bring the forks, knifes and spoons . One more thing was the cleaning person next to ATM Machine down the hall , every time I go there to change money he was spying on me and cleaning around the machine . So weird !

I arrived at 11:45 AM . I went to the 1st receptionist , he asked me to go to the other one . I went to the other one , he told me the room needs sometime . after 15 m I got it . The room had two flies . When I had a shower in the morning , the water was all over the place outside the bathroom . I went to have my breakfast , the waiters were drained and did not bother to offer anything . I had to bring the forks, knifes and spoons . One more thing was the cleaning person next to ATM Machine down the hall , every time I go there to change money he was spying on me and cleaning around the machine . So weird !

For my work and for my leisure, I have stayed in a lot of hotels. Never have I been so disappointed with the Dusit Thani LakeView in Cairo. One word to sum up: lousy! Not recommended. The so-called "Deluxe patio room" rooms reek of sewage, room service does not empty the trash cans and does not replace so-called free drinks such as coffee pods, pool service is unacceptable: after ordering a bottle of water, I waited 1h15 without being served; I asked another server and had to wait another 45 minutes. The wifi only works intermittently. And the last straw, the spa: you come out with a rash. Instead of staying 6 days, I stayed only one day.

Beautiful hotel, very clean, staff is friendly.

Very nice hotel. Restaurants are very good specially Tao.

Did an extension. Could not do that direct by the reception. Had to go through Hotels.com to get a good price. The hotel has a very inflexible approach and rigid management procedures. All others OK but not any special.

Great service , wide rooms good hotel amneties and nice restaurants. Location very convenient