The property had good facilities and was not too crowded overall. The pool and spa facilites were the highlight for us as that is what we wanted for this trip. We had a preimum room with graden view, very spacious. Even though we messaged beforehand regarding out dietary requirements. Communicating these with the staff was difficult, chef didn't come out to speak with us, level of english is very low for this level of hotel. They got our requirements wrong twice. Our food choices were very limited and disappointing.

I stayed at this resort for 3 nights and 4 days. I didn’t like the stay at all, as the staff was not helpful, their behaviour was rude, and everything was very over priced. The washrooms weren’t clean that well. And the breakfast buffet was really bad.

Our stay was one of the best we have had. Staff were welcoming and thoughtful. The hotel has a very calm environment, which is a great place to retreat from the hustle and bustle of Marrakech. Special mention of Mohammed the manger, who was so helpful. The food was great, with a large section to choose from. The choice of indoor or outdoor pools was also an added bonus. The hotel itself, has stayed true to its Marrakech architecture, with all the mod cons you would expect. I have been recommending the Kenzi Menara Palace to friends and family. Can’t wait to visit again.

We stayed one week in this hotel and discovered Marrakech for the first time. I loved the spa, the swimming pool area, the gym as well. The absolute best part was the kids club, as my child had a gorgeous time whenever she stayed with Nada. That was absolutely brilliant in every way and made our holiday completely unique. In terms of the facilities, I’d recommend changing the furniture as it’s outdated. The size of the rooms were really good though. The staff honestly really depended on who I talked to, but this was during Ramadan so I’d say most of them did their best. I would just recommend to not blame the client if something doesn’t work (our key cards kept on not working and I was even blamed at some point!!!) but again that’s only two individuals at reception and the rest of them were very nice. The breakfast had a lot of options, some good and some not, but I wouldn’t say it was bad- only room for improvement. So, change the sofas and chairs, get rid of one or two few rude and inpatient members of staff, and it’s definitely a 5 stars. Again, top class service at the kids club.

Very good service at this hotel. The only issue we encountered was no iron in the room and the charges for iron services were quite high. The facilties also require a bit of updating such as the bathroom.

Front desk very limited

Tribble experience. The place are dirty and the service. It’s rubbish.

Really nice place

The dining options were very over priced to the rest of the city, for example for a mediocre lunch we were charged $95 for two people, a similar lunch cost $15 in the city and not nearly as good on the quality. You had to take a cab to leave the property and Morocco does not have a regulated cab industry and they would give you random prices to come and go. Upon checking out they do not know how to run a line and gave preference to the locals over us 3 separate times to the point we just left as we did not want to miss our flight.

Definitely not a 4 or 5 star hotel. Definitely will not be going there again

Staff was extremely helpful and friendly.

Amazing staff and hotel !

Room & bathroom not good

Great stay, the buffet is really expensive. It’s much cheaper to order food at the pool bar or room service and it’s better quality than the buffet.

Absolutely fantastic for so many reasons! I would stay here again.

The silence and the relax in the structure

ok hotel need maintenance

Very good hotel, clean and stunning pool (be aware, that there is always DJ music in the afternoon). Good food, but could be a bit more creative. We had excellent days relaxing :)

Menara Palace hotel is a true gem of Marrakech. The hotel is beautiful and everything you could ask for. The staff are incredibly friendly and helpful. Would highly recommend staying here.

Air conditioning not working properly. Bathroom very dated. Not 5 star condition.

It was not to the standard it was advertised on Expedia. The check in take very long. The staff was not helpful. They don’t even remove dirty dishes from the rooms for two days. The overall everything was poor.

The hotel is definitely not 5*. The hotel staff are lovely but the amenities are basic. There are 2 restaurants but not very much choice in food. You have to pay for basic things like getting items ironed as they do not provide an iron and extra costs that aren’t stated before. The pools and stuff to do around the hotel can be upgraded to offer more within the resort. It was ok but the resort can be upgraded more.

Very nice hotel. Pool is fantastic. Dining is pretty good. Beer selection could do with improvement. But overall very happy. Would love to stay again.

The hotel is lovely albeit there is not much around it. You will need a taxi to go anywhere. The staff are ok but the receptionists could be more friendly. We arrived late and even if we notified them of it we couldn’t get any food or snacks. No help was provided. The all inclusive doesn’t include a lot of things, such as food by the pool bar or snacks during the day or even the use of the second restaurant. The manager Aziz went above and beyond and that was really nice.

Great staff

Everything would have been great only if we didn’t have to wait 5 hours to change a room where the AC was not working. Came to fix it and still did not work. I said it was too hot in the room and the serviceman told me “ this is Marrakech” That was very disrespectful as I paid for a room with working AC. He left the room and never fixed it. It took reception 5 hours to change us. They did not want to honor the Expedia “VIP” room upgrade that I was entitled to either. It was pure chaos for 5 lost hours.

Very nice pool area, with pool bar. Rooms were very spacious, all had bathtubs and separate shower. Free shuttle bus to market, but check times. Food buffet was varied. 10 min walk to local mall with food, shopping, supermarket. Child friendly experience. Towel situation was strange. Someone would take them in the morning, but wouldn’t always get new ones back.

Terrible food and service. Staff are miserable. Food not cooked properly - raw in chicken and burgers. Only some drinks are included but they don’t tell you and then charge you! Would not stay here again if you paid me. No atmosphere. Reception were late ordering return taxi and collecting bags. So bad had to pay for day passes in other hotels.

The service was excellent, especially from my waiter Mohammed who made sure my table was never without drinks at dinner

Absolutely fantastic property. One of the nicest I've ever stayed at. The food was drinks were perfect. Highly recommend

All staff were friendly and helpful. I'm a black women and felt comfortable and welcome here. Was treated well. Lovely spacious room and we had a great view of the pool. Hotel breakfast has a great selection. Has a nice omlette bar. Although it was my choice to stay in the third building, it was a bit of a walk to reception and dining area. It would benefit having another entrance/exit. However, i would highly recommend this hotel and would book again if visiting Marrakech.

Proximity to down town