Had a great time view from balcony beautiful would recommend

Really nice hotel good loction recommend to everyone safe friendly cant complain

Check -In was long. Didn't get the ocean view I booked because I had a dog. Hotel is a mix of apartment tenants and visitors between 3 different buildings. I had to stay in Building A and park in Building B. Had a maze to get from building A to B. Elevator did not go garage. Very tiring.

Staff were friendly and always helpful. Pillows could be improved and toaster added to the kitchen area. Food was delicious.

Location was excellent.

The position the hotel so close to the spectacular coastline was great. We were in Block B on the sixth floor in a sea view apartment. It was really spacious and very clean and modern. Watch the sun go down was amazing. Breakfast was varied and plentiful. Bring on holiday a 10 am slot was perfect for us. The pool was clean and never too busy and we could always get the beds we needed. Local restaurants were great and cocktails at the end of the night in the hotel bar were a great way to relax. The staff were really friendly and helpful both at breakfast and reception. It’s a good 40 min walk into Funchal centre which we found no problem as the views were fab. The regular buses - right outside the hotel were frequent and only a couple of euros. The aero bus was only 5 euros and a lot cheaper than getting a cab. Also just outside hotel. I would highly recommend the Golden residence.

In a great location if looking for somewhere a bit quieter but still with amenities in walking distance. Block C is the most convenient for the pool, bars and breakfast. Lovely stay and we wouldn't hesitate to return.

Pros: 1. Location allows for nice sunsets 2. Breakfast buffet is good Cons: 1. Rooms are quite dated and not reflective of what a 4 star hotel should provide 2. Service can leave you feeling unappreciated 3. Shower randomly changes temperature from comfortable to scalding 4. The resistance training options in the gym are quite poor, even by hotel gym standards

We enjoyed staying at golden residence. Location was great, breakfast bar with lots of different options available, housekeeping was excellent. Although recenption staff were friendly they wouldn’t provide any information unless you ask them and I think hotel is missing some kids entertainment when we had heavy rainy days.

This place would be five stars, but had a couple of issues that knocked it down to four. The 11 days we were there the room air conditioner was not working. It was never mentioned at check in, but we were told about it after asking questions about how the AC works. The other issue is noise. With no A/C you have to leave the window open. There was a lot of construction noise from various properties that are being built around it. There was also a lot of noise from dogs barking in the building next door to the Golden Residence. Other than that, this would be a good place to stay.

The air conditionning system was out of order for the whole A block. It was hot in our room. The staff provided us two fans. Elevators are slow. Breakfeast buffet is excellent. Staff is smiling.

Positive: Spacious room, comfortable bed, relatively clean, nice pool and garden (towels were provided free of charge), good internet connection. Bus line 2 to the city center stops right in front of the hotel. Day tickets for all buses in Funchal can be bought at the reception for 5 euros each (walking time to the city center is about 45 minutes). Negative: It would be nice if the breakfast room opened before 7:30 a.m., because most guided tours start at 8:00 a.m., so we never had enough time for breakfast. Also, the atmosphere in the breakfast room was very bad at times (people were acting like animals on the hunt, it was very noisy). There is a gym but it needs better maintenance or even new equipment.

We love the location, breakfast can be better.

Everything is good, staffs are helpful. My 1st room was at the top floor (sea view)and you can felt the heat like the sauna room but they gave me a small fan for my 1st night because they said they are still fixing their air conditioning. I couldn't sleep that night even though the balcony door and wundows were opened. My room just facing the main road and the traffic woke me up at 5am. They agreed to change a room for me which facing another side (partial sea view). I don't like the old lady receptionist said that the others who stsyed at the top floor like me have no complaint at all. It showed that i sm the only one who complaint to them. Excuse me, I am not them, I paid for my entitlement,your hotel clearly stated that with air conditioning and that'swhy i paid more for this. No air conditioning with 26*and sorry i can not sleep with this heat! She was "trying" to be nice to me but i can felt her " rudeness".I asked her where's how to go to the beach and she just said "go up there and turn left and you'll see"but my family and I had been walked for 15 mins still cant find the beach and i have to use my google maps to help (a small narrow way which you will not notice). But other staffs were very nice and friedly. The hotel is provided breakfast and i have read many reviews said their breakfast is nice,yes but almost every day are the same. I like this hotel a lot but I wont stay during the summer holidays until they have fix their air conditioning.

Big rooms, friendly staff. The only thing that could be better is the indoor pool area. Seems very old and some things are broken.

Great views of the ocean and the city. Walkable to malls and restaurants. Kid friendly - has an indoor and outdoor pool, gym, free breakfast option. Also dinner options.

It was spacious, on good bus routes into town, friendly staff, clean, nice sea view. A little building noise from across the road but not too disruptive.

Overall very good, but disappointed we were knowingly put in a room where you couldn't close the bathroom door as it was broken.

I booked a 3 person apartment and then was made to pay £90 etc because there was three of us…

Great views, staff were v nice. Signage on outside of hotel poor. Checkin parking - no designated spaces. Restaurant evening buffet was not as its best if you arrive late

I had an amazing stay . The hotel is situated in the perfect location. Sea , nature and quietness meet my expectations. The room was spacious and silent having a peaceful sleep with a balcony facing the exotic plants and banana trees with a sea side view . Every morning waking up with the

Very good location,amazing views from room,helpful and friendly staff,breakfast was very rich and tasty with every day different home made cakes.When we travel with family we always choose 4 star hotels and we have something to compare them with,we think this place is worth more then 4 star.We will definitely go back again.

Staff is extraordinarily helpful, breakfast buffet has terrific variety, and spa service was very good. I lost a rental car key and the staff helped me call the car company and a tow truck service. Above and beyond! Highly recommend a visit to this hotel.

The hotel is ideally located to local amenities. The rooms were very clean and large. However, we had to remove a cockroach from the room once. The breakfast had limited hot food choices for vegetarians at times. The only area where we were not please was that certain facilities were time based only. Steam, sauna and Jacuzzi were only switched on between 5pm - 9pm. Quite often they didn't work well either. We also had to book a breakfast slot for each day.

We really enjoyed our stay here, as two young adults who wanted to get out and explore the nature of the island! We had a car, which was great considering this property is a little outside downtown Funchal. Underground parking for small fee. Grocery store near by, the fridge and small kitchen was a plus. We stayed in 2 different rooms and had beautiful views in each, building A and B. Breakfast was great, they even had made to order omelets a couple of the days! Highly recommend golden residence, great value for price too. Would definitely stay again.

Our room was not what was described on our booking. We had paid for a balcony with an ocean view, but instead, it was overlooking a surrounding street. The staff were friendly and the area was very safe. Food also a significant letdown.

We liked being in block A as quiet, convenient for bus stop and shops.

Very nice stuff and great breakfast.

We had a great stay at the Golden Residence. Breakfast buffet was very nice. The best part was the sunset out on the terrace. Shopping mall very close to the hotel was a bonus - lots of great shopping and it included a grocery store too.

We had a great stay at the Golden Residence. Breakfast buffet was very nice. The best part was the sunset out on the terrace. Shopping mall very close to the hotel was a bonus - lots of great shopping and it included a grocery store too.

This is a really nice hotel, this is the second time we have stayed here and with all the hotels to choose from that tells something. We were a bit nervous reading some other reviews, if covid restrictions would make it a less enjoyable, but this was not case. The hotel was nice and clean and we had to wear face masks around the hotel which was the only ‘inconvenience’ we encountered. The food at the hotel is still a fully stocked buffet, which at breakfast has an amazing selection of hot and cold items which varied from day to day. We only tried their evening buffet once which we felt was not worth the money due to the limited selection there was very little hot food (2-3 choices) and this was the same as last time we were there. The rooms are nice and big and suits must type of travel styles as it has a little kitchen, seating area, loads of wardrobe space, room to move and a balcony. The staff here is amazing and always helpful and friendly with whatever questions you may have. The hotel itself is nicely located it’s in a very quiet and peaceful area, but also has loads of restaurants within 15 min walking distance in almost any direction. And if you go up and take the number 1 bus you are in the marina part of Funchal in less than 20 min. The only little minus I would say this hotel has is that it needs a bit of paint we had a fair bit of scuff marks on the walls and rust is starting to show which makes it look more tired than it is. But overall I can only recommend.

We had an amazing visit at the a Golden Residence Hotel with excellent customer service. Our view was spectacular, the included breakfast was perfect and the staff went above and beyond to be helpful and accommodating. Will definitely stay there again next trip.