The staff was amazing, especially our breakfast host. So friendly and helpful with the young kids we had.

Very nice place - perfect for our trip to Pine knob

Nice staff.

We needed a place to stay after a concert at Pine Knob. We’ve stayed at this location before and find it quiet, convenient and the staff are super friendly!

We could walk to Culver’s for a dessert.

The pool needed cleaning

It was nice and the staff was very kind.

Quiet, nice

Breakfast was gross.

Noisy AC/heater, bathroom was below average in terms of condition. Large stain - main room rug.

The property is guest friendly and smoke free.

We were in town for a concert and this was the perfect place to stay. Clean, friendly staff, decent breakfast. Definitely recommend!!!

The room was only serviced once in the 7 days. I had to ask to get it done. I also had to ask for towels because it wasn’t serviced.

My only critique honestly is that the pool should be slightly warmer and we wish it was a tad bigger.

Nice hotel.

Family of 6 traveling. 3 adults, 3 kids ages 11, 5 & 4. Booked this hotel for the pool which looked like the water was dyed blue to hide algae. The pool definitely needs an remodel upgrade. As for the room; really bare minimum and not detail cleaned as I would expect for a hotel. Ice bucket wasn’t deep cleaned. Room was very dusty. Ants covering the heat unit below the window. Outdated shower. Zero amenities in the room. Fridge did not keep cold. The front desk staff was very kind. The cleaning staff was very very old which explains why the room wasn’t detailed. Bare minimum cleaning. The complimentary breakfast was good but the breakfast staff was miserable and did not want to be bothered. This hotel as a lot of potential but it’s only as good as it’s management and it appears that management is not a hospitality passionate one. Darn!

We stayed at this hotel for a trip to shop and visit Great Lakes Crossing Mall. The hotel was very clean and well maintained, the staff were friendly and helpful. Breakfast was included and hot items were switched each day. The pool was saltwater and clean. My only "conplaint" would be that the photos show a hot tub in the pool area, but the hot tub has been filled in, and the pool is small and very shallow. This made for a very crowded pool. Also, the pool was constantly out of towels which we never seemed to notice until we were already wet, and the pool area floor was a smooth tile which was incredibly slippery for our little ones who fell even when walking. Overall, great hotel but the pool let a little to be wanted. I would recommend updating the photo so that expectation matches reality for future customers. Thanks for a grwat stay!

Everything was great

The picture listed on the website shows and hot tub in the pool area, there is no hot tub!! Need to update the picture as that was one of the reasons I booked this hotel. Will not be going back.

Loved the size of the room, it was alot bigger than i thought it would be. Couch has a pull out which was convenient. Great hotel for the price. Woman at the front desk was exceptionally nice. Zero noise issues. The only complaint, which really isnt a big deal, is that they didnt have a blow dryer in the room.

Staff is very nice.

We traveled as a family 4 hours and book this hotel after checking all in i then find out the pool is closed number 1 reason we picked this hotel for the pool and there wesite didnt say anything about it pretty disappointed in that

Rooms were nice, breakfast was good with choices. The location was close for activities and restaurants. Downfall No hot tub.

The beds were comfy and the room was clean. The breakfast was pretty good but not a ton of variety. Can’t complain considering it was included. Our main concern was actually the pool. We have two children so the pool is a huge draw of any hotel. The first day we went for a swim, the pool looked super murky and you could not see your feet in the shallow end (~3ft deep). The second day, same murkiness and this time the entire surface was covered in a fine layer of silt/bubbles (whatever it was, it didn't look inviting). The maintenance man said that the pump had stopped and so it would clear up in a while as he got it going again. Unfortunately we couldn’t wait around for that considering we had to check out shortly thereafter. The front desk staff were friendly enough.

It was a pleasant, comfortable stay. The staff was friendly and accommodating, even recommended nearby places for food. Breakfast was nice. The exercise room and pool area were clean and easy to access, even though we didn't use them this time. Not all rooms have tubs so we had to request for one. Central heating/cooling unit didn't work as well as we'd like; no matter what we set it to, it did its own thing. Coffee maker was a bit dirty, and the hot water from the lobby came with a hint of coffee flavor.

Hotel room could’ve been cleaner. The couch smelled of urine.

Great evening of pool fun for our grandsons! Comfortable beds for a peaceful night’s sleep. Typical breakfast selections met our needs.

Hotel was in a convenient location. Room was spacious. Bed wasn't comfortable at all. Breakfast was much to be desired. Had better at lesser hotels.

I went to bed to wake up in the middle of the night and was being eaten alive by some type of bug in my bed. My legs were all bitten up. Upon examination of the sheets and matters pas it was obvious that there was hair from someone who's hair was much longer than mine. To say the least it was a terrible experience. it has been almost a week and my legs are still itching.

The breakfast was terrible

We love this property we have stayed here many times. The problem is if you stay more than one day they do not clean or restock your room, We were there 4 not good. It is no longer new and the finishes are getting tried. The staff is very nice and food is good but she is getting old.

Breakfast with few options but generally good