The hotel was clean and I felt safe, however after not being able to access the hotel lobby then being locked out of my room until after 5 am on Monday, Sept 2 because there was no staff available . Paid for a room with a bed, not two lobby chairs in the businesses center.

Very nice hotel and 2 Queen Suite was spacious and nice. Lost a star in rating because pool was dirty and cold. We were looking forward to swimming. Breakfast was typical stuff, I miss biscuits and gravy.

Easy access to shopping

I have stayed at a lot of hotels and this was by far the most clean I have ever been to. We had two issues though. One, it was very loud at night with the highway and intersection right out our window. And two, our handheld shower head would not stay up, which made it a pain to shower.

My daughter and I chose this hotel to be close to mall, as we were back to school shopping. We have stayed here previously and everything was great. Things not so well this time and not all due to the hotel staff. The bathroom had hair all over the tub and toilet, only issue with the room. Now our neighbors next to us, different story. One of them had children, I have four of my own and I get it traveling with kids can be hectic and kids are wound up. These little were screaming and running around banging on the walls hard enough for the headboard on our side of the room to move, this lasted until 1am-ish. Now the other room. My daughter and I go to get breakfast in the morning and wishing an inch almost stepped on a trash bag with Mountain Dew bottles and vomit!! Seriously why put it in front of the other door! It smelled so bad we were both gagging!! I don’t get people!!

The stay was enjoyable. Would stay there again.

Patty was a great host. Thanks so much

We stayed at this hotel two nights and never had a room refresh (specifically fresh towels) even with our call light on. The pool was a bit dingy and cold. Otherwise fine, front desk staff was extremely friendly.

The walls are paper thin and you will hear everything going on. The pool was cold despite saying it is heated on their website. The doors still have the old slide in style keys. They did have bidets in the bathroom so that's a plus. The TV channel selection was very poor.

It was a quick trip. There was no power when we arrived and it came back on just when we were checking in!!

We were here for 7 days. The first four days, despite multiple requests, our room was not cleaned and we were not given fresh linens. After each complaint we were told by the front desk that “I’ll let the general manager know”. Finally, on day 5, I asked the cleaning staff directly to clean the room and waited while they did it. No one ever apologized for not providing the service. Instead, one of the front desk personnel told me that she wasn’t even supposed to be here today and that there was nothing she could do To add insult to injury, the power we not out twice during our stay for several hours after 9pm which made it hard to manage our children ages 2, 7 and 11. The hotel offered no apology for the inconvenience nor did they attempt to give a discount for the experience. Instead when I asked to stay one more day (didn’t want to move my kids, I asked if we could keep our same room (we had booked another night on expedia for the same room). I was told we had to move since that room was already booked and that the fee would be $50 more for the same room. At that point I was at the end of my patience and told the front desk man all of the inconvenience we endured after being here a week (for which we paid in advance) I would like you to keep me in my room and honor the expedia. He told me that non of my issues were his fault and that could not make the change. After much complaining, he finally kept us in the room. I’m seeking a partial refund

The lady who checked us in was extremely rude and got pretty aggressive with her tone when I asked her why the charge was more then what I paid on the website, she responded rudely with bulging eyes that she had already explained there was a hold of $50, however I didn’t hear her the first time she explained it. Her tone and response made us feel very uncomfortable and unwelcomed. My husband also had to go back to her to ask for an extra pillow and sheets as we were staying in a room as a family of four and they didn’t provide us any linens or pillows for the pullout couch and she made a loud huff and sigh like we were extremely inconveniencing her for something we ultimately paid for. If you don’t like your job then quit and find a new one. As for the room, it was old and smelled like stinky feet. There was mould by the windows and the floor of the bathroom looked dirty.

We had a room on the third floor and the elevator did work to go down ! So having a baby with us was not the easiest! Room wasn’t cleaned hair on the floor. Towels had makeup on them . Housekeeping forgot to visit our room the first day .

Amazing staff and a great place to stay if you are going to a concert in Pine Knob.

Stayed here after a concert at Pine Knob. Friendly staff and convenient location.

Very convenient to Great Lakes Crossing, they basically share the same parking lot, but that is where the positives end. Our room on the ground floor had mild and peeling paint on the ceiling, the smell of the cleaning products they use was VERY overpowering, room was tiny, and there’s no hot tub. Breakfast buffet was out of everything, and the quality was mediocre at best. Definitely not worth the $200/night price tag for convenience.

It was a nice place to stay..room felt a little humid and had a wet dog smell which we eventually became nose blind too. Slept really well..was clean and bed was comfy. Would stay there again.

Nice hotel and very conveniently located for school shopping. Front desk staff was very friendly and helpful. Chose the hotel partly for the pool and was disappointed that it was pretty cold. Also the Expedia description suggested that an outdoor pool was available “seasonally “. The hotel has never had an outdoor pool so this information is misleading

The only issue was the pool for us. It had a scummy film on the on it not sure if it needed good shock or a good clean.

Nice location to pine knob

Great location and breakfast

Everything that we needed. Convenient for shopping and the highway was right there. It was very clean which is the most important to me.

Everything about this hotel is fantastic! Thank you so much. I'll be back in two weeks for another concert at Pine Knob.

There was a massive, brown water spot on the ceiling and the climate control in our room was a little tough, but overall nice.

Good

Great location for going to Pine Knob for a concert!

Came in for a quick girls night for a concert. Check it was quick and the staff was friendly. However getting up to our room, it was 74° in there. We quickly turned on the air with no relief. Getting ready for the concert was miserably hot. Front desk said to turn the air off and then back on, sometimes it “gets stuck”. I was hopeful that after the concert it would be better. No, after calling again the front desk gal offered me a fan. I went down to get it and the fan was the size of my hand. It was now 76° in our room and the only solution they offered was that tiny fan. I ended up leaving early because it was so miserably hot in our room. The manager refuses to provide any kind of compensation for the terrible stay.

we like to stay at the big chains for short stays like this since they are usually pretty good and you know what you are getting. This was horrible. We stayed for 3 nights and not once did they come to clean the room. I complained every day and they told me they would say something to the manager. Never heard from the manager. never saw a house keeper. I had to go to the front desk every day and ask for more towels. At one point when i asked if they were going to clean our room they told me they had. I asked them to come to my room and point out where it had been cleaned. The carpet was wet next to the AC unit and it smelled of rot. It was one of the worst rooms ever and they did nothing to remedy the situation.

Close to what I needed

Convenient location.

Did not like the fact that they controlled the air conditioner at night. The thing went on and off every few minutes. The nose of that made it very hard to sleep. otherwise it was excellent

The property was clean. The rooms were clean and big will definitely come back.