My toilet clogged at 3am and I was courteous enough to wait until morning to report the issues because it drained slowly. When I reported it to the front desk, the night shift receptionist responded that there was nothing she could do because there were no plungers available and the morning person wouldn't arrive until 0700. She stated that all the plungers were locked in the maintenance closet and there was no one on call who could assist. It was 0715 at the time of my initial report of the issue... When the day shift receptionist arrived at 0745, I received the same response that no one could help unstop the toilet and that I could come from the 3rd floor to the 1st floor to use the restroom until someone could be contacted. (That was obviously unacceptable) Long story short, after about 30 mins of excuses, she finally called the maintenance person who came 20 mins later and unstopped the toilet and reported that there are plungers on every floor located in the unlocked laundry rooms... Had the receptionist on each shift been educated of this fact, this whole inconvenience could have been avoided. The morning shift receptionist was not only unknowledgeable, but she was rude and told me that it was too early to have an attitude... I am absolutely offended, and I don't think it is unreasonable to expect to have the use of a commode. I feel she should have been aware of the access to simple, but vital items that could have avoided this whole inconvenience, but who am I...

Everything was good but you need to have repair people go aroung and check tightness on all toilet seats!otherwise everything was nice!

Checkin was really simple and smooth. Clerk was very helpful. I couldn't get the tv to work and she came to the room quickly, corrected the issue. Very kind and efficient. Beds always comfy at comfort suites. Easy parking. Clean, easy overnight stay.

Breakfast

The front desk attendent came from an office with her phone in hand and had a difficult time putting it down to check me in. She acted as if I was an inconvenience or disrupted something important, spoke very softly and difficult to understand. Just not "friendly". This is the second time I've stayed at this location and overall the accomodations are satisfactory. However housekeeping could do a better job. Both visits there was all kinds of "gunk" for lack of a better word in the corners of the bathroom next to the tub. God knows what all the gunk consists of, but I believe a little bit of bleach and some elbow grease would clean that out.

Comfortable room

Smelled *heavily* of cleaning products. Old soap left in the bathroom. Rust around the bathtub.

Enjoyed the stay

Hotel was very nice and clean. Only issue was with the room keys. We did have to wait at the front desk for a while to have it replaced once but the lady who was working was extremely busy so it was not her fault. Husband who doesn’t like hotels said the beds were great and it was the best sleep he’s had in a while. Kids loved breakfast and the pool. The pool was empty every time we went so we didn’t have to worry about the kids bothering other people. We definitely enjoyed our weekend there!

The bathroom was filthy. You can clearly see dirt and grime accumulated on the baseboards and in corners, which made me question the cleanliness of everything, I didn’t even eat breakfast because if the staff don’t properly clean the rooms people sleep, they likely don’t properly clean the kitchen. We have to park across the street at another hotel and walk because 18 wheelers were allowed to park across 8-9 parking spaces that should be for the paying guest. I took pictures of the filth in the bathroom so if you want them I’ll happily email them to you

Desk clerk was not friendly. The pool was supposed to be heated it was not. They did not replenish food for breakfast as needed.

The check in was great. They do not have an elevator for the service staff so they were always having to wait to use the elevator. Hotel could really use another one. There was a giant cockroach in my sons room that I had to go kill for him, at 12 am, because he and his wife were scared of it. Also our car got scratched by someone in the parking lot. On one night there was no were to park and we had to park across the street at another hotel and walk to ours at 11pm at night. The pool was nice. The breakfast was good.

Just ok

Chose this hotel because it was inexpensive and close to the Vicksburg battlefield. Turned out to be very pleasant. Spacious room and a pretty nice breakfast.

Room was large and comfortable. We had to wait at least 15 minutes for someone to even show up at the reception desk to check us in. By the time the person arrived there were at least 4 other families trying to check in as well.

N/a

Kids running up and down halls loudly. Staff was not overly welcoming, acted as if you were a bother when you needed something from the front desk.

Excellent hotel and clean. Very professional and friendly staff. Handicap accessible room with perfect accommodations and near the hotel. Great location with a few restaurants within walking distance. This hotel exceeded my expectations. The breakfast is not included, but the food was good. The hotel was definitely a surprise jewel. We will visit and stay again. You will not be disappointed with your stay.

Clean and everyone was nice

Awesome people behind the desk and at breakfast. Great location for the Vicksburg Battlefield and strait down Clay street to old downtown.

The only reason we booked this location was so we could swim in the pool and it was like ice. The mirror in the bathroom had not been cleaned properly so the steam from the shower showed a face on the mirror. It scared my granddaughter because they stayed at the haunted Myrtle's the night before. She thought the ghosts followed them.

Bed was very comfortable. Too much light around window.

Very short.

It was a near perfect stay for the occasion for us. We stayed in Vicksburg to rest for the night before driving the rest of the way home on a road trip, and if you’re looking for a nice, safe, quiet and comfortable place to do that, this is your place. Rooms were spacious. Beds were comfortable and Direct TV in the rooms was a plus. I’m not sure how recent renovations were, but you can tell they put a lot of effort into making this a pleasant stay. Only thing keeping me from giving this a better ranking is we traveled with a kid and we hyped up the swimming pool. It was open, but it was WAY too cold. We tried it out but just could not stay in it longer than 10 minutes. Also the elevator seems to be the one thing that didn’t get remodeled and it had a hint of cigarette smoke, but that’s nowhere near a dealbreaker. Overall, we would stay here again if in Vicksburg and recommend others to stay as well, even if it’s an extended stay!

This hotel is impeccably cared for. Room was perfect & well appointed. Nice breakfast. Would have been contented there for days on end! Clean, clean, clean.

Great hot breakfast. Eggs, meat, waffles etc.

Just ok. There are better places to stay for similar price in same area. This place is very very run down and desperately in need of renovations.

The property was clean and comfortable. The breakfast was really very good for a hotel freebie.

Large room

Nice place

Check in was quick. Room clean & comfortable. Plenty of space for luggage. One problem with service: at check in, lobby had ice water for guests. Next morning we figured we'd fill our travel cups but no ice water. Appeared they were ready to refill. We waited but 3 workers at desk didn't explain or seem to care about the inconvenience. So I bought 2 bottles of water ($3) from lobby pantry. I said I was buying because they hadn't filled water, I just got a blank look...no apology, no offer to comp bottled water (which was just generic/grocery water). THEN as I'm packing the water into my bag, THAT employee grabs herself a bottle of water, cracks it open right in front of me as she walks away! Seems like a small thing but was terribly rude and so purposeful.

Very nice and clean. Beds were comfortable. Would stay here again.