It was very nice. Staff was very friendly. The room was very nice

Wish we knew that the gym and pool were closed for renovations before we booked online. Might have swayed my decision to book elsewhere or at least discounted us the price of the stay for the inconvenience?

Need to be better organized to handle check in. It was a long wait after traveling for hours looking forward to rest. Check in is supposed to be at 3pm. The wait was close to an hour as they stated that the room was not yet ready…

Great

Quiet and clean

Great place to stay.

I actually stayed at this particular Hilton several times when I have came to Suffolk, Va. Staff has always been polite and attentive, however I wish there was a better policy in place for a general cleaning of the room? Unlike the many Hotels I have stayed the Hilton doesn’t provide a daily cleaning service which is an inconvenience when I return to my room, however the Hilton Front Desk employee did offer me new towels but that offer came by request. As a guest I believe a policy of introduction should be put in place that explains to ALL guests what to expect, I feel it’s unfair for a guest to find out that their request has been denied without being informed prior? In addition I have been very generous with my tips to the Hotel Maids but how would a guests know where to leave a tip if there is no information provided concerning Maid Tipping?

They are updating the property

It was good and the staff were anything short of amazing. Soon as I walked in I felt welcomed.

We only stayed one night. Bed was comfortable and everything pretty clean.

This establishment has become my new favorite place to stay when I visit the Hampton Roads area.

The staff should get a raise

Pillows were not comfortable. Other than that; great accommodations

Great hotel. Super nice. Room is huge and cozy.

I liked that the property was in a nice location. I didn't like they did not have free breakfast, pool was disgusting, cobwebs in room, i requested joint rooms but ended up on 2 different floors, and it was a roach in the bathroom.

Did not have my reservations.!

Always a nice place to stay.

The check in staff was amazing and courteous, as was the manager however the cleaning staff were beyond rude. We didnt ask for housekeeping because we had our dog with us however we received nothing but dirty looks every single time we would go to use the elevator. Half of the outlets in our room were non-functioning which was inconvenient and the outdoor area could use a good clean. Cigarette butts everywhere as well as trash. We ended up leaving a day early, not the hotels fault but we had a group of children running up and down the halls which caused our dog to bark and harass our neighbors. Overall 5/10 experience.

Okay, but room does not look equal to the advertisement display on the internet.

Melva checked us in and was very professional and friendly. The bathroom was clean. Common areas were fine. The room was icky- big streaks on the wall everywhere. They are remodeling, but our assigned room shouldn’t be in use until it’s repainted at the very least. We really don’t mind out dated and scratched furniture- which is a good thing because that’s what we got. The filthy streaked walls were gross. The air conditioner “popped” all night. We appreciated the kind staff but highly cannot recommend due to lack of upkeep.

Site had upgrades in progress, I think patrons should be notified. One elevator, pool closed, noise. Staff was friendly.

When I checked in I was given a little card which stated no maid service. If I needed towels to go to the front desk and if I needed my garbage emptied, to let them know a day ahead. Then the television wasn’t working. First they said it was because of the cable, then the maintenance man came up the next day and did something but was still lagging. Glad I was only there for a few days. I like the Hiltons but was very disappointed with this one. And I did call corporate, never heard back from them.

I have no complaints at all.

I wasn’t happy because the rooms were not kept up. Fixtures were loose. Shower heads in both bathrooms were shaking away from wall Sink fixture loose. Stained ceiling and exhaust fan stained badly which were very unsightly. Exhaust fans on fifth floor and second did not work at all. Ottoman on fifth floor was stained terribly I was very disappointed in the Hilton brand

We got stuck on the elevator with no free night stay or anything for it

Helpful staff. Convenient location. Good breakfast selection

Good location

Staff was great, both at the desk and the dining room. Would stay there again if in the area. Room was clean and spacious with Microwave, TV and refrigerator.

Everything was great

The hotel was relatively new in a nice, convenient location near shopping and restaurants. It had nice amenities like a restaurant and bar albeit very small, a pool, fitness center and clean, spacious rooms. However, the rooms were cheaply built and the service was mostly terrible except for Claire who worked the bar and restaurant. Everyone else was either rude or indifferent and completely unhelpful. There was rain the night we stayed and the TV didn't work in my room, yet the bar TV worked just fine. Fromt desk didn't care and didn't help. The pillows were like stones and the bathroom fixtures didn't fit well. But it served our purpose which was a warm, safe place to stay for one night so i didn't have to keep driving in the dark rainstorm. The food wasnt great but it there so that was a plus in a storm and Claire did her best make it better.

Very clean, amazing staff.

The breakfast should be free with a room