Everything was good

We just needed clean place, a comfy bed, and a warm shower and this was fine for this. They didn't have any bottled water and that was kind of a bummer but not a really big deal.

Excellent staff, nice clean rooms, quiet and pleasant experience overall. Great place to stay.

Will definitely be staying again when I come back to visit my family!

I'm happy with my reservation at Holiday Inn, best hotel ever.

The hotel was okay. Not exactly the level that I expect from Holiday Inn Express. Disappointing was the hot tub. The website shows a hot tub but when we arrived, we found that it had been filled in with concrete. Very disappointing after a long day of travel. Breakfast was just okay. Lacking things we have some to expect from the brand.

Everything smelled very clean and the breakfast was awesome. The girls that managed the breakfast area did a wonderful job! I wish there was an ice machine in every floor.

Good location, everything is nearby. Rooms were clean, staff was friendly.

Was a nice place I would stay again

Had a good stay. No issues room was clean ! Would recommend for sure

Had a good stay. No issues room was clean ! Would recommend for sure

The room was not vacuumed

Room was very clean, as was breakfast area. Good service.

Was clean good breakfast workers polite

Fridge in room wasn’t working, bathroom door barely shut, found dirty socks & braces rubber bands on the floor, hot tub didn’t even have water in it and was closed indefinitely.

We enjoyed our stay. It was updated and had a nice breakfast. We would have liked later pool hours, but enjoyed our stay.

We’ve stayed there a handful of times now always clean and friendly staff

We’ve stayed there a handful of times now always clean and friendly staff

it was very pleasant for Thanksgiving.

Great water pressure in the shower and the rooms were clean at check-in. However "due to COVID" there was no daily housekeeping. A sign read that the rooms are cleaned on Wednesday only, but only if you have been there already for 5 days. We checked in on Tuesday and the following day, housekeeping knocked once on the door, then attempted to enter the room without identifying themselves. There was rarely anyone at the desk. Housekeeping staff taking breaks out in the hallway, and smoking right outside the front entrance. At one point when staff was at the desk, they were speaking with another staff member, who dropped the f-bomb. The beds were uncomfortable and room data. Bring your charging blocks, as there are no USB ports in the room. The walls are very thin and could here the people next door and the windows did not reduce traffic noise. The pool was cold and the hot tub water looked murky. Not a Holiday Inn Express experience.

Great water pressure in the shower and the rooms were clean at check-in. However "due to COVID" there was no daily housekeeping. A sign read that the rooms are cleaned on Wednesday only, but only if you have been there already for 5 days. We checked in on Tuesday and the following day, housekeeping knocked once on the door, then attempted to enter the room without identifying themselves. There was rarely anyone at the desk. Housekeeping staff taking breaks out in the hallway, and smoking right outside the front entrance. At one point when staff was at the desk, they were speaking with another staff member, who dropped the f-bomb. The beds were uncomfortable and room data. Bring your charging blocks, as there are no USB ports in the room. The walls are very thin and could here the people next door and the windows did not reduce traffic noise. The pool was cold and the hot tub water looked murky. Not a Holiday Inn Express experience.

Expected a little more from the Holiday Inn. Pool was cold and never had towels available. Building/rooms are getting old. Hot items at breakfast were great and what makes this hotel different/better than others.

Expected a little more from the Holiday Inn. Pool was cold and never had towels available. Building/rooms are getting old. Hot items at breakfast were great and what makes this hotel different/better than others.

Renovated lobby! Nice rooms. Nesr lots of prime tourist places: casino, water park, mall, restaurants, movie theater. Only negative was very little parking.

Nice facility

Nice facility

The rooms are clean, but the hotel is dated. Parking was very tight at the hotel. The staff was pleasant but not overly helpful.

Was good

Adequate facilities. Shelli was super helpful with needs

Stay was very good. Check in was quick. Have stayed here before and will stay here again.

Pool was closed which we never knew. Some Electrical outlets in our room didn’t work. Our ice machine on our floor didn’t work. No vending machines. I don’t think I will stay there again on my next trip to Waterloo

The pool and hot tub were broken. The person at the front desk was rather rude when I asked about it. If I had known they were unable to be used I would’ve made reservations somewhere else! The tv remote didn’t work unless you were right up next to the tv. The shower had mold.