Lovely hotel, great breakfast, helpful polite staff, huge bed!!

Beautiful location and facility. Very nice and relaxing. We would definitely come back. Staff was EXCEPTIONAL!!! Perhaps the best staff we've encountered in a hotel setting, and we travel a lot. Only problem: NO air in the room. Nothing. And it was hot. So, we had to leave the door to the terrace open. BUT they were in the middle of construction. So, at 7:30 am every morning we were awakened by jack hammers. We were not advised of this construction. I would give a "0" to hotel management for this!!! But, the beauty of the setting and the off the chart professional nature of the staff encourage me to give them good ratings. I would imagine in the winter there's no need for air. But the room got stuffy with the door being open.

Beautiful location and facility. Very nice and relaxing. We would definitely come back. Staff was EXCEPTIONAL!!! Perhaps the best staff weve encountered in a hotel setting, and we travel a lot. Only problem: NO air in the room. Nothing. And it was hot. So, we had to leave the door to the terrace open. BUT they were in the middle of construction. So, at 7:30 am every morning we were awakened by jack hammers. We were not advised of this construction. I would give a 0 to hotel management for this!!! But, the beauty of the setting and the off the chart professional nature of the staff encourage me to give them good ratings. I would imagine in the winter theres no need for air. But the room got stuffy with the door being open.

Perfect location and the spa was wonderful after a day on the slopes

we had duplex room and upper room was too hot and difficult to sleep . they did provide a fan but I really think for a 4 star hotel this needs more than that.

we had duplex room and upper room was too hot and difficult to sleep . they did provide a fan but I really think for a 4 star hotel this needs more than that.

Hi Expedia misrepresented the rooms and the facilities that come with those rooms. Ruined my holiday, as my children had to stay in another hotel.

HiExpedia misrepresented the rooms and the facilities that come with those rooms. Ruined my holiday, as my children had to stay in another hotel.

We booked two mountain facing rooms of 31m2 and were surprised to find out the other one was way smaller than the other one despite costing the same. We complained to the professional front desk but no similar rooms were available. We contacted hotels.com and were told a discount was promised by the hotel. At checkout no discount at all and the booking dept mgr claimed hotels.com never called, claimed contradicted by the front desk who had a call from them... friendly staff and location did not help save the badwill caused by management’s stuburness and denial.

Really impressed with Hotel fantastic facilities for children. Only negative could do with tea coffee facilities in the room

Fantastic hotel in the perfect location for getting on and off the piste. The staff are really friendly and helpful and provide an excellent service. We had a mountain view room which was really comfy and warm with great facilities. The breakfast buffet was varied and all delicious and the spa is an absolute must! On our last day the staff let us use a courtesy room to prepare for the transfer home too. Would definitely stay here again and highly recommend!

Excellent hotel with perfect location! Also breakfast was one of the best I have eaten in a hotel (I have visited hundreds). We don't have any negative comments!

Great location and nice hotel but let down badly by some of the reception staff. When we got to our room it was extremely hot, around 30 degrees. The only way to cool the room was to leave the balcony door open, but this became very noisy overnight with the piste bashers. We spoke to reception who didn’t seem to care about the problem, and told us maintenance would try to fix the problem, but nothing happened. They continued to use excuses and offered no help to fix the problem or to compensate us for the ongoing problem. Most other guests were having exactly the same problem. Would not recommend paying extra for a mountain view!

This visit was during the off-season, as Andorra is obviously skiing country, evidenced by the fervid preparations for the 2019 World Cup skiing competition. Thus, it was slow but delightful. A trip up to the mountaintop via the ski lift was very enjoyable and right out of the hotel premises. Room was quite nice and accommodating. Staff were superb.

This visit was during the off-season, as Andorra is obviously skiing country, evidenced by the fervid preparations for the 2019 World Cup skiing competition. Thus, it was slow but delightful. A trip up to the mountaintop via the ski lift was very enjoyable and right out of the hotel premises. Room was quite nice and accommodating. Staff were superb.

Great location for an amazing family resort. The Spa is unbelievable, highly recommended. Will definitely be back next year!

Great hotel and great staff...excellent overall experience. Would recommend the hotel

amazing hotel in an amazing village, we usually go there in winter to ski so seeing it in summer was a totally different experience.