The staff were friendly and attentive. The breakfast was a standard English-cooked breakfast with cereal and canned/fresh fruit offering - no major frills. Common areas were clean, but the room could have been cleaned better on arrival. The location is just one street back from the main promenade - good for seeing Douglas. Rooms were in different buildings, and there was a lot of noise from the water pipes in the morning and evenings, as well as hearing people moving in the corridors.

Comfortable room, though I was put in the Rosslyn which is 2 doors away from the bar and room not as nice as photos suggest. Breakfast not served until 8am which isn't suitable for a working trip and early starts.

Exceptionally friendly staff, it was like home from home would definitely stay again

Unfortunately the property identified a need to pay on arrival despite my previous payment for the stay. Resolving the situation prolonged and complicated the checking in process.

We stayed in the family suite with 2 twins and one king bed. Very beautiful room with high ceilings and large bathroom. Great for our family of 3 adults. Location was fantastic and a quick walk to the main road, nice walk to shops and restaurants. The hotel has a very nice bar and restaurant. We had a great breakfast every morning. The chef and hostesses were very accommodating and pleasant to talk with. We were able to get into our room early as we arrived on a very early flight. We really appreciated the ability to check in early, since the room was ready. We loved our location and would highly recommend.

We stayed in the family suite with 2 twins and one king bed. Very beautiful room with high ceilings and large bathroom. Great for our family of 3 adults. Location was fantastic…a quick walk to the main road, nice walk to shops and restaurants. The hotel has a very nice bar and restaurant. We had a great breakfast every morning which was part of our room cost. The chef and hostesses were very accommodating and pleasant to talk with. We were able to get into our room early as we arrived on a very early flight. We really appreciated the ability to check in early, since the room was ready. We loved our location and would highly recommend.

The property is your typical Victorian BnB and only a block back from the Promenade. The staff were very polite and attentive and the included breakfast was good. The rooms are surprisingly spacious, although as is typical for buildings this old the walls and ceilings are pretty thin. If you're a light sleeper, you might want to bring earplugs. My only real complaint is that the Wi-Fi was a bit spotty, and tended to drop out randomly or just become very slow. Other than that, the hotel was very nice and I'd happily stay here again.

Lovely welcome! Great staff, food very good

Room was great. Really clean and felt fresh. Our room was located across the street in a different building but only couple of seconds walk from the main building and person at check in desk walked us over to show us where it is. Very helpful. Breakfast was fantastic. Had a choice of English Brekfast or Vegetarian, cereals etc

Comfy beds, clean rooms, nice staff

Brilliant stay, enjoyed the apartment and had a great time in Douglas! The accommodation was roomy, beds really comfortable, loads of storage and kitchen lounge area great for the kids to play... In all it was a really good experience, the apartment could do with a few essentials such as cloths, sponges, dishwasher tablets, cooking oil as it is self catering but difficult to see ahead of time what is included. Welcome book and Instructions would be appreciated and provide reassurance for guests.

I had a very enjoyable stay. All employees were very nice, helpful, and polite. I would definitely stay there again, and recommend this as a place to visit and stay.

Wonky floors, seriously bad smell of gas in the rooms and generally a depressing outdated venue.

I wasn't expecting to be staying at a different hotel to the one booked. Apparently the group own several in the area and i was next door but one in the Rosslyn. 5 floors up and 47 stair away, whilst my friend was in the Mereside. Breakfast was good and so was the view from my room, over the house in front I could see the sea and harbour. The shampoo ran out and wasn't replenished until I mentioned it and the hot water pressure was so low that one day it was a dribble. The stairs and my floor were at angle such that I felt dizzy when walking. the was no evening food available. For the price I would hope to have had a lot better.

Everything was perfect... The room and bathroom were large and comfortable. The staff were nice, helpful, eager to please. The breakfast buffet was incredible in variety, quality and always well-tended. The location was grand being slightly up a hill away from the busy street allowing a quiet atmosphere and spectacular view of the sea and coastline; also, close proximity to the bus routes, restaurants, shops. Our whole party could not have been more pleased and we look forward to staying there again soon!

All staff very friendly meals at night very good overall a very nice hotel

Large room with big windows. Windows were curtained by very thin curtains so it never got dark in room. Despite opening the windows, it was very hot. The wifi was intermittent. There was a step from the bed to the bathroom which was dangerous at night. My room was in a separate house to the hotel reception. The lock on the door to the house was described as dodgy so I was advised to wedge it open. The landing was smelly and uneven. The carpet was very old.

The HQ restaurant was exceptional. They had a special TT menu, and I can tell you it was prepared with Michelin style attention The staff made our stay really great, with a special acknowledgment to Phil and the Chef The hotel was historic, and historically old. But still grateful for the stay while at TT.

I arrived to find out that I was not in the building shown in the profile for this hotel, but down the hill. I was told that the only dinner available that night was a £41 Italian tasting menu - not really what I wanted & more than I wanted to spend. Was also told that the restaurant does not do food on Monday or Tuesday...the breakfast was included in my stay (or maybe it wasn't?) - this was not clear & probably should be more clear on here. The hotel could have sent me an email warning me of these changes (others have in the past). I walked down the hill to the other building that housed my room. The stairs up to my room, up two flights of narrow, steep stairs, could be an issue for some. The room seemed smaller than the hotel's pics on here, but the bed was comfortable (a plus). The TV, pretty tiny & old, was fine; especially since I was in Douglas to be out & about. I went out to pick up drinks & take out. I came back, ate my take out, & looked over the hotel guest book. The books says, on the 2nd page, they "request" that no take out food be brought into the guest house. Oops... This is not mentioned on here as well. I never have stayed at a hotel that didn't allow me to bring outside food to my room; especially on a night when the hotel was only serving a specialized, expensive menu. The worst of it, I went to shower in the AM & a LARGE spider appeared in the shower (UGH!) along with cobwebs on the outside. Perhaps it was just a bad weekend.

It is a difficult time in the service industry to get enough employees. Everyone is doing their very best but it does make for challenging travel everywhere. Lots of shorter hours or closed dining. The building I stayed in was very nice and I hope to go and stay there again very soon.

NICE ROOM WITH SEA VIEW. CLEAN AND COMFORTABLE BEDS. VERY HELPFUL STAFF. LIMITED CHOICE OF EVENING MEAL.

Very convenient hotel near to Town Centre! Good value for money and an excellent ‘help yourself’ buffet breakfast!

Great staff, friendly. Rooms were good, looked after, couldn't fault them

Amazing stay staff very friendly

Been before vey clean food good staff helpfull

Great hotel verry clean great staff helpfull brilliant breakfast great beds

Staff were so lovely, food was amazing! The roast was the best. Lovely cosy room

Staff were so lovely, food was amazing! The roast was the best. Lovely cosy room

Booked 3 rooms only given 1 in this hotel 2 in other hotels not good enough

Booked 3 rooms only given 1 in this hotel 2 in other hotels not good enough

Breakfast was really good. Room was really clean. Staff were really friendly.

Breakfast was really good. Room was really clean. Staff were really friendly.