Views from balcony, location and check in staff were great. Hotel was very clean but a little tired and very dark and stale in the hallways. Bed was saggy. Breakfast buffet was extensive in choices and decent in quality. Staff there really friendly too.

The stay at Pestana Promenade was extremely unpleasant. The room 1027 had a mildew or mold smell mixed with terrible body odor which gave me a headache and was unbearable. I later encountered the body odor smell on a plane during a flight from Funchal to Ponta Delgado. The shower door was insufficient leading to inevitable flooding of the bathroom which may have contributed to mold and mildew forming under the sink on the wall. The curtains and box spring were stain ridden. I saw two roaches in the hallway outside of my room walking back from eating breakfast. Wall paper was peeling and the carpet in the hallway was stained. No employee was stationed at the desk in front of the spa for the duration. I used $111.37 in one key points which was basically a waste. The full price of booking $240 did not reflect the overall decor of the establishment. I feel entitled to a partial if not full refund. There are pictures and video to back these claims.

Lots of positives - spacious room with comfy bed, very friendly efficient staff, great breakfast choice and lovely gardens and pool area. conveniently located for local transport and many restaurants.

Me Rodgrigues was so helping in arranging our transportation from the airport. The location was great. Right on the bus line. Breakfast was great and staff was very friendly. Pool was lovely. We would definitely book again with this hotel.

We had an absolutely perfect stay at Pestana Promenade! The rooms are lovely and spacious. The only thing that bugged me was the big arch blocking our view of the sea partially. A few rooms have this problem. The staff are amazing, especially the cleaning ladies who do a wonderful job and are very kind. Amazing staff in the restaurant as well! Thank you Pestana, we will be returning for sure!😀

This was our second stay at the hotel and it didn’t disappoint. Every member of staff, no matter what their role, were exceptional. They were professional, yet friendly, and always able to help. They went out of their way to ensure my parents were happy with their vegetarian needs, and spent much time helping us choose our tours. The Island tours are a fantastic way to see everything, or you can get a bus outside the hotel into Funchal then to whenever you need. We found the taxis were reasonably priced too. The hotel outdoor and indoor pools were great, as well as the spa services. All set in beautiful grounds with easy access to the promenade. Breakfast had ample variety with so many bread choices, pastries, an omlette station, fresh fruit, ham, cheses etc. Some nights had fun entertainment with Madeiran dancers and BBQ, good Singers and a quality Karaoke night. The bartenders were happy to make you any cocktail if they had the ingredients, in addition to their extensive list. Our room had a huge super king bed and awesome seaview from our 6th floor balcony. Once again, what made the two weeks were the wonderful staff. It was great to see the Hotel Manager helping the staff and he was always friendly. We particularly want to thank Salomé & Flipe (our favourites), Lina, Tito and Rui in Reception; Fatima, Ana, Tania, Ivone, Claudia and Andrew in the restaurant. Them and others really made time to speak with us and help us have the best time. Thank you again.

Beautiful property in a beautiful location

The dining options were a disappointment. After our first buffet dinner was poorly done we chose to only eat our prepaid breakfast onsight. Internet in the room was extremely unreliable and my husband had to go to the business center to use his laptop. The bed was very hard and uncomfortable. On the positive side, the staff were pleasant. While outdated, the rooms were clean.

Be careful while booking this property. The property does not offer double/Queen beds as advertised on some booking sites. Property has nice views with a good pool. Location is a bit far to the center if you're expecting to walk. Rooms are spacious but seem a bit outdated and beds are not comfortable. Amenities closing hours are quite early. Hotel seems to be likened by much older age group. You would expect better service for the price you pay. Property has lots of potential but seems owners don't want to invest in it. I do not recommend this place.

Excellent trip. Stayed 4 days andvreally enjoyed. Madeira is beautiful and the Pestana is a great base fir exploring or relaxing. Excellent rooms with sea views and dining options great

We were only at the property for one evening due to a flight cancellation. The property was nice, the staff friendly, and the location was great.

Staff are amazing at this place. So helpful, so caring, honestly I was so happy staying here. It is a little worn in places and the double bed was two singles smushed together, but I enjoyed myself and had fun. I would come again.

Good hotel but staff is not helpful and friendly. Especially the cleaning staff who does your room. Hey

The Initial rooms that were offered were totally unfit for purpose. Labeled as Promenade view they should not be used as sleeping rooms more suitable for shops.

Promenade room was extremely itsy-bitsy and noisy. There is plenty of 4* hotels nearby with bigger rooms. When the balcony windows are closed you may feel that you are staying in the basement storage room. Not for the people with the irrational fear of confined spaces. And no privacy when the windows are open. Breakfast was okay. The service was efficient, the greeting desk and concierge were friendly.

The view from this property was outstanding! You could watch the sunrise and the sunset.

Beautiful property, friendly staff and great dining and shopping options close by

Had a lovely holiday in your beautiful hotel.

Had a very comfortable stay at the Promenade! The hotel has a great location with beautiful garden around the pool. Shops and transport links all minutes away! Spacious rooms and a nice balcony with fantastic views!

Lovely spacious hotel with nice rooms (although, in truth, the decor could do with a little bit of a refresh). Some rooms and the back of the hotel have a great view of the sea looking out over beautiful blue waters. However, beware that some cheaper room options are on a basement floor with a window/balcony practically on the promenade, very close to where people are walking. Would recommend paying more for a room on the first or second floors. Staff are very friendly and the pool area is nice. Have stayed a number of times and would return.

The view

Facilities were great, so were staff and loved the sea view room we had. The hotel also allowed us an extended stay due to late flight.

very nice hotel in a lovely area, short walk to Funchal town.

The hotel is perfectly adequate but we had moved from another equally rated hotel which we thought better both for food and service. Promenade seemed rather short staffed a reception member had to leave his post to show us ho t work the TV.

The hotel is on great location.The aerobus,public bus is located a minute from reception.The staff is beyond great.The pool,fitness,play room ... all good.We will come back the next time we visit Madeira.

Overall very good hotel but there was a problem with hot water which was really disturbing!

Property was nice ,although we found a lot was missing in the amenities, not enough staff and service lacking due to it.Maybe due to Covid and property having been closed for a period of time, a number of electronic equipment and appliances were missing or not working.If not improved, I would hesitate to recommend or stay there again. Hopefully things will improve.

Property was nice ,although we found a lot was missing in the amenities, not enough staff and service lacking due to it. Maybe due to Covid and property having been closed for a period of time, a number of electronic equipment and appliances were missing or not working. If not improved, I would hesitate to recommend or stay there again. Hopefully things will improve.

The hotel is excellent, fantastic location, a few minutes walk from Funchal city center and surrounded by shops and amazing restaurants. Their own restaurant is not so great but there are so many fantastic options close by that this was not a issue at all

The hotel is excellent, fantastic location, a few minutes walk from Funchal city center and surrounded by shops and amazing restaurants. Their own restaurant is not so great but there are so many fantastic options close by that this was not a issue at all

The property is ageing and very tired have stay there before a number of years ago and still same furniture and fittments

The property is ageing and very tired have stay there before a number of years ago and still same furniture and fittments