Lovely ITC Gardenia has outstanding staff who provide excellent service from the moment you arrive. Wonderful breakfast. In house restaurants are superb. Pool & workout area. On this visit housekeeping staff Kavya and Tetei were especially outstanding. I highly recommend ITC Gardenia for everyone.

Always great to come back here. One of the best hotels in Bangalore

It was absolutely amazing. The staff, food, rooms - everything are par excellence.

Premium Hotel

All well. Probably just a feedback otherwise...since I had pre checked in. Idea should be that I don't have reprovide all information/sign again. However , I had to provide all information. So I would definitely check in experience can be improved...

Nice property

Lovely hotel.

Enjoyed our stay, staff is very hospitable and aim to please. Breakfast buffet is excellent. Japanese restaurant is awsome.

It’s 20 plus years old property need upgrades their phones system is of date their toilet flushing is John Wayne time and the cafeteria for breakfast needs immediate improvement

All went well know the property has been visiting the property from the beginning Very serious incident happened a after we arrived went to visit a friend and was trying to reach our room a stranger got into our elevator without room key and got our floor 34 and when questioned he was flabbergasted We quickly went in to our room and locked What if had knife and taken us to our robbed us and threatened not inform anyone This was an usual situation and hotel security and front office staff to be more careful and alert

Despite of willingness to serve well, the staff failed again. IRD is too slow. No one picks up phone at IRD and Concierge. Restaurant for bf is a total disaster in managing the the number of guests. It is almost a chaos. 50 min I spent there waiting for few ordered items which never arrived. Small issues in room etc…

Great hotel. Breakfast buffet was horrible.

From the moment we arrived, we were treated like royalty! A beautiful hotel with amazing amenities. Very impressed with their “green” initiatives such as refillable glass bottles for drinking water, no plastic bags or accessories. 5 stars ⭐️ all the way!

This is an awesome property of ITC. I will come back here once again.

Very pleasant stay and amazing staff hospitality

This was, by far, our best experience at a hotel in India. Friendly, courteous service, buffet was expansive and delicious. Location was perfect as it was central to various friends and relatives. Restaurants were nearby. Ubers were easy to get. We will definitely return.

The property is spacious but poorly organized and maintained. Carpets everywhere is dirty. Towels don't seemed to be cleaned properly. The food is delicious but that's all. The breakfast restaurant staff is not attentive and there is a lot of staff but not organized so they stand and chit chat in the centre of the restaurant. Multiple times different waiters took the same order and never showed up. Breakfast buffet requires few items to be ordered and the staff is not organized by table so nobody or multiple waiters stop by the table. The filtered water upset my stomach so I switched to bottled water. The person who checked me in on the first day was good, all other front desk staff are not trained for international travelers - no line, take forever, rude. I requested my invoice twice in advance and still it took the front desk 15-20 minutes. The spa staff is good. Gym requires an upgrade and some bars have rust. Restaurant staff, front desk is not attentive and service is poor compared to other similar properties.

Lots of service issues and poorly trained staff. Lack of coordination at level of guest services .

Central location Wonderful setting Staff is awesome

This was a wonderful oasis on our trip to India. Superior service and security. Breakfast bar has a great diversity, however, not very many vegan options. I would not exchange money at any hotel, the rate is high. I would use ATM machines. Room was excellent as well the facilities (pool, gym, etc.)

Everything

Lovely hideaway in the middle of the city - some of the fixtures look dated and could be maintained better, but overall a pleasant experience, with great service.

Stay was comfortable

Wonderful experience. Balcony becomes dirty owing to pigeon droppings.

Very good service. Good rooms Good food

Check-in was a disaster. It was a late check-in and the rude front desk manager made it even complicated. It took 45 mins or so to get the room. Not expected in a 5-star hotel. Could and should have been handled much gracefully. The rest of the crew compensated for the initial hiccup. Will i stay again - not sure

Mini bar fridge not working. Even after they changed, it was not working. Flush leaking all the time. Not the best experience at one of the finest property.

It is a very good property and well maitained

The room was too cold even after turning off the A/C. Daughter caught cold.

Good location,Friendly staff and great Breakfast. Nothing is too much for them!

Good ambience and food

Its always to stay in this property and its located in the posh and most convenient place in the city . The staff is very helpful and cordial.