Card keys didnt worked on our last night, our check in was 1hour late and there is no wifi!

Great spot overall. Only complaint is wifi did not work in the unit - only at reception.

Really not worth the price: we froze for 4 days; the free WI-FI was not working in the room, it was only available in the lobby; the coffee cups were stained; there were no oven mitts; the sheets were clean but old and thin; food and an eyeliner were found under the sofa cushions; no salt, pepper or sugar provided (they consider it as a condiment). We really regretted renting there.

By the time we arrived there was no one at reception though it was anticipated but the main issue was there was no wifi working in the room and we didnt have enough pillows for the number of guests we had to wait till next morning to ask for a pillow. The wifi didnt work the whole duration of stay even after multiple complains.

By the time we arrived there was no one at reception though it was anticipated but the main issue was there was no wifi working in the room and we didn't have enough pillows for the number of guests we had to wait till next morning to ask for a pillow. The wifi didn't work the whole duration of stay even after multiple complains.

Decent place in a great location. Our only complaint was the pool closed early (5pm) on Sunday which made our after biking soak not possible.

Decent place in a great location. Our only complaint was the pool closed early (5pm) on Sunday which made our after biking soak not possible.

When you look up Condos Val Des Neiges it gives a different address and shows a different property, the much newer condos next door. My air conditioner was broken, the toilet was dirty, the room smelled of sulpher upon entry, the staff was unhelpful when these matters were brought up. We also had light bulbs out in the room, water damage and broken trim in the bathroom, peeling paint, and a tiny tv that barely worked.

Desperately in need of updates. Jacuzzi wasn’t working. Dirty and smelled bad.

When I arrived at Val des neiges, they told me that they relocated me 2 km away to another apartment building that has nothing but bedrooms. No swimming pool, no hot tub, no game room. The entrance stunk like vinegar. I had hard time finding parking. There was no toaster in the apartment. Not enough towels. Barely enough plates. I would have appreciated if they have told me that I was relocated to a mediocre place. We were 2 families that were split apart. Terrible vacation. Bad management, did not even offer any compensation.

The place is amazing. Would definitely use it again except that i hope next time their internet would be faster.

The place is amazing. Would definitely use it again except that i hope next time their internet would be faster.

Nice place, we got the upgrade room. The reception is very nice and inform ative. The price very good. I would recommend it.

Nice place, we got the upgrade room.The reception is very nice and inform ative. The price very good. I would recommend it.

very nice condo, all included, pool, gym, internet,etc. very nice staff. excellent position. calm, clean.

We booked at this property to be close and walk to Mont Saint Anne and the world cycling event. When we arrived were told the room airconditioner leaked and we would have to move down the road( not within walking distance) to another set of condos they managed. They advised we should be happy we were getting a $600 / night condo for 2 nights that was larger than the one we booked. However this was very inconvenient for us which I explained as it was far from family and we would not be able to walk to the venue and incur $16 per day parking costs as well as move back to Val de Neiges for the night. On the 3rd day we went to check in at the oringinal site ( as we had to check in and check out of the other 2 night stay plus store out things and food in our families rooms at the Chateau Mont St. Anne).We were there to check in 3 times and no one was there. Finally went to the far condos office and were told the office at Val de Neiges is closed at 5 . I asked where we would stay and receive room keys. Their attitude was again like they were doing us a favor and the one woman manager met us back at Val de Neiges, complained that the 3 bedroom $400 condo was all they had left as I said how. Inconvenient this was to both move and receive service. She was quite annoyed , and advised if I didnt want it I could find another place to stay or get my money back and agian told me we should be happy we were getting a 3 bedroom for the price we originally booked. Very unhappy !

Nice location; friendly staff. Wi-Fi service is terrible to the point of non-existent. Also, the pool was closed at 5 p.m. The lack of facilities to use after 5 p.m. and the ridiculous level of Wi-Fi on offer makes me rate this as a do not come back until fixed facility.

Great place!!! Great service, very accommodating, friendly and knowledgeable staff. Good location and Great price!

Our stay was okay. The condo was in need of a spruce up for the price we paid. Kids loved the pool but hot tub wasn't working..disappointing. Beds were not that comfortable and pullout couch was not comfortable at all..disappointing as we had 7 in family to sleep for two nights. Wifi didn't work in room and was spotty. We were pleasantly surprised by second bathroom upstairs. Kitchen pans were old and dangerous w loose pot handle. no extra garbage bags in condo. Tv was in and out then was fine. microwave was older and front corner was melted. Creepy statues in upstairs closet w a broken door was a surprise. It was fairly clean w only a few large ants but a bit tight quarters for 7 of us. Games room was cool and kids loved the idea. Air conditioning stopped working twice but hubby got it going. Parking was great. I would rate it a 6/10 for the price.

Our stay was okay. The condo was in need of a spruce up for the price we paid. Kids loved the pool but hot tub wasnt working..disappointing. Beds were not that comfortable and pullout couch was not comfortable at all..disappointing as we had 7 in family to sleep for two nights. Wifi didnt work in room and was spotty. We were pleasantly surprised by second bathroom upstairs. Kitchen pans were old and dangerous w loose pot handle. no extra garbage bags in condo. Tv was in and out then was fine. microwave was older and front corner was melted. Creepy statues in upstairs closet w a broken door was a surprise. It was fairly clean w only a few large ants but a bit tight quarters for 7 of us. Games room was cool and kids loved the idea. Air conditioning stopped working twice but hubby got it going. Parking was great. I would rate it a 6/10 for the price.

Very old inside - hot tub broken over Christmas holiday week; it seemed like minimal effort was made to fix it. Furniture inside the unit was very old / worn (unit specific so you may get lucky!). Heating system was very loud and did not work very well.

The overall property was fine, however the unit we had was subpar. On the positive side, it was clean and very convenient to Mt St Anne. But it simply hasnt been kept up. There were light bulbs missing in the day bed housing, the main refrigerator had rust in it, the bar fridge freezer was so frozen up the door wouldnt close properly, several electrical outlets didnt work, the display on the main thermostat didnt display properly (part of the screen was broken). Also, the wifi was not even strong enough to do a google search.From what we could see, many of the other units seemed much nicer and in much better shape. It would not take much to improve the condo.

The overall property was fine, however the unit we had was subpar. On the positive side, it was clean and very convenient to Mt St Anne. But it simply hasn't been kept up. There were light bulbs missing in the day bed housing, the main refrigerator had rust in it, the bar fridge freezer was so frozen up the door wouldn't close properly, several electrical outlets didn't work, the display on the main thermostat didn't display properly (part of the screen was broken). Also, the wifi was not even strong enough to do a google search. From what we could see, many of the other units seemed much nicer and in much better shape. It would not take much to improve the condo.

Our two night stay was really great. The place is quiet and the kitchen, living room, the bedrooms and specially the washroom are really clean. We are planning to take another vacation this winter and try the ski resort close to the condo place. My family enjoyed their stay and loved the place.

We arrived at the hotel at 8pm and checked in without issues. Once we arrived to our suite on the 4th floor we realized we did not have internet which we greatly needed to book other hotels for the rest of the week. I asked the service clientele downstairs for the internet and was told that each floor up from the main floor the internet got weaker and weaker. Short argument ensued. She kicked me and my family of 3 children out of the hotel at 9 pm for complaining about paying for a room with internet and not being able to use it, also telling us how she knew we would not be finding another place to stay that same night. Like she said, we in fact did not find another place to stay in Quebec City. We had to sleep in our car 15 hours away from home.

The bed sheets and pillow cases are unclean, staff good to provide new sheets & pillow cases

Overall it was a nice place, a good location not too far from the city, but the unit showed its age in a number of ways. It just needs a few touches to update and repair the unit.The shower rod was very close to the shower, so the shower curtain clung to me while showering. They should use one of the curved shower rods.There were light bulbs missing from the bed reading lamps.The phone (to call the front desk) had a faulty cord or jack, had to hold the cord in the jack to get the phone to work.The molding around the shower was coming off the wall.The Wifi didnt work. The network would keep dropping constantly, both the internal wifi network and the connection to the outside.

Overall it was a nice place, a good location not too far from the city, but the unit showed its age in a number of ways. It just needs a few touches to update and repair the unit. The shower rod was very close to the shower, so the shower curtain clung to me while showering. They should use one of the curved shower rods. There were light bulbs missing from the bed reading lamps. The phone (to call the front desk) had a faulty cord or jack, had to hold the cord in the jack to get the phone to work. The molding around the shower was coming off the wall. The Wifi didn't work. The network would keep dropping constantly, both the internal wifi network and the connection to the outside.

Hotel was very nice in a beautiful area. The room wasn't totally clean. We found a pair of soiled panties on the floor in one of the closets. Staff was mostly friendly and attentive. Would stay here again.

Hotel was very nice in a beautiful area. The room wasnt totally clean. We found a pair of soiled panties on the floor in one of the closets. Staff was mostly friendly and attentive. Would stay here again.

Other than the internet, which was very slow, everything else was ok.

It wasn't a stay; I cancelled all reservation because what they say in advertising is not true; the room did not have a balcony; the room did not have AC and it was 30 C in the room; and the booking said : AC; carpet very dirty; I am talking about a room paid well over 200 per night; this is not a motel close to airports where you don't have many expectations; I had to ask for refund and I left hugely disappointed;