Staying here was an unpleasant experience. CONDITION: 1. The elevators are undergoing maintenance, waiting time is extremely long. They said it would take 2+ more months. 2. The phone in one room was broken, in another room entirely missing - no way to contact reception. 3. The water in the bathroom sink did not drain properly. 4. The shower did not have hot water in the early morning. SERVICES: 5. Once inside the room, someone came in without notice, entered the bathroom, and left. Shortly after he came again, and said that he is doing maintenance. To my question answered that he is doingmaintenance. "did not know someone checked in". 6. They do not allow to leave luggage after check-out in the hotel until late night. I planned to pick mine around midnight, and instead was forced to carry it with around with me.

Great service from the entire team 👍

Modern, clean and comfortable, we enjoyed staying at the Element. The view was absolutely breathtaking (40th floor facing Hudson Yard) and the room had everything we needed. The free breakfast food was good but used disposable plastic cutlery. Staff were friendly and helpful. Would definitely recommend staying here.

The hotel is average. Room was clean overall but just not high quality finishes or linens and very worn. The bathroom outlet did not work. I wouldn’t stay again because I didn’t feel the cost was in line with the quality even for the location which was very convenient for this short trip.

We were given a room at floor11. * The sink in the bathroom would not work; the water in it could not flow away. We asked the clerk to change our room; but we were told that no room was available. They got somebody to come into our room to check it out and fix, that’s around 12:30 AM; then we were told to remove the stopper in the sink to use it. However, we noticed that later the sink was also leaking, and that toilet was leaking too. * The shower place is very small and dirty; the hotel put a dirty folded table in the shower place and it couldn’t be removed away. The sprinkler device is very poor and simple. You have to squat to take a shower or use one hand to hold the sprinkler. * Emergency passageway has obstacles. Just out of the room, a large shelf had been placed in the passageway since we arrived. Once there was need for leaving for emergency, customers would be in danger and big trouble. Room is also dirty. This condition is not acceptable for providing to any customer, and it took almost $500 one night. I will not choose this hotel anymore.

so incredibly busy and the elevators were slow and challenging for the size of crowd... coffee maker in room didn't work... hot water if you're lucky...but then the steam set off the smoke alarm. front desk couldn't be bothered at check in... not what we expected for the price. never even attempted to clean the room, or fulfill our requests for more towels.

It wasnt bad. service cud be better

2nd time I’ve stayed here and absolutely no regrets. Excellent everything: location, price, staff, room facilities, services offered, check in check outlines, holding luggage, atmosphere, just everything.

Very convenient, clean, friendly helpful staff.

This was fine for a one night stay.

Had to move rooms after being booked in to a room with frosted windows because it over looked the air units, which made disturbing noise all night. Plus on day two the shower fitting fell off the wall. Moved room. Additionally the lift was difficult to get. Fortunately we were on floor 3 then floor 6 so could use the stairs, until the day when had to take our luggage. Must have been a real problem for anyone on the higher floors. Problem was exaggerated by the fact lift 2 was frequently "out of order".

I saw complaints about the elevators being slow. There were 3 & yes they were usually full but my wait time was not long at all. My #1 complaint was the bed was not comfortable at all. Everyone had their preference on the type of bed they like. This one just wasn’t for me. Breakfast was great. Staff was great. Room was great otherwise. Location was good!!

Stay was great. Room was abit small The only problem i had is elevators was not AVAILABLE too crowded couldn't get on.long wait 20mins ended up taking stairs walked down 11 steps..tiring..

Breakfast was plentiful and nutritious

Poor maintenance. The whole building didn’t have water for half a day during our stay and receptionist were rude. Hang up on me when I asked about the estimated time of water return and if we could get check out extension since we couldn’t get ready in time

Clean

This property could be so much better if it were properly maintained. Unfortunately it’s just terrible and the staff is awful. I wouldn’t stay here again.

I loved it

The location is central to a lot of attractions. Only two small elevators to service a bulk of guests. There were limited selections of breakfast for the price.

One of the reasons we chose this property was laundry facilities. Their washer and dryer was broken the entire 7 day stay.

High CP value, good location (close to time square and MTA) A little be same room for 4 people

Well, I just have really bad experiences there, its not the first time I reserved months before, and when I arrived: they said' Sorry we dont have your room" and them I just got a not god one half size, having all the time the staff bothering me.

Well, I just have really bad experiences there, its not the first time I PAID months before, and when I arrrieved: ;' Sorry we dont have your room" and them I god one half size, having all the time the staff bothering me.

Dislike: 1. Aircon right next to the bed, like sleeping next to an engine in the evening. (Room with 2 beds) 2. Bathroom glass partition cannot shield against water spill. After shower, floor outside the shower is all wet and damp. Very unpleasant.( The hotel doesnt understand the shower place is a sanctuary for the guest?) 3. Breakfast with a few options. All utensils are plastic and disposables. Always very crowded, like University cafeteria, nothing like USD 382/night. Many had to carry the foof to their rooms. Suggest dont buy the breakfast there, better eat outside. 4. Long waiting time for a lift, both going up or down. (Suggest set off earlier then bus or flight departure, or choose another hotel)

I liked the service. The entire room was clean and had a great ambience. Views were fantastic. They offer a complimentary snacks and drink from 5-6:30pm and tea at night in the lobby! Amazing Rooftop is small. Definitely will come back again

Great Location

Clean, good breakfast, great location, 5-10 walk to Times Square, 1 hr to Central Park & many attractions.

Beautiful place to stay! We loved it and felt very safe in our hotel. The room was spacious and the bed was heavenly. Breakfast was very appreciated. It was a little bit different everyday. The view on the roof was nice and the location was great for most of New York's best attractions. Would stay again.

Would stay again. Great breakfast and happy hour

From cleanliness, staff’s courtesy, the convenience of having the rooms feeling like a home away from home.

Excellent location. Good breakfast selection

Loved our stay