Absolutely awful service. Had a 4 night stay, we arrived late on the first night so the next morning we saw there was a massive orange, red stain on the ceiling, I asked reception if they could ask housekeeping to clean it, they said yes. Came back late that evening and the stain was still there, it was absolutely dirty and disgusting. I explained to reception again that the stain was still there and I saw him write down for 12pm the next day for the cleaners to come to handover to day shift. The next day we arrived back in the evening and the stain was still there! I explained this to the receptionist upon checkout and she said to us if we asked to change rooms.. no I didn"t as I thought it would be fixed but this would have been lovely to be offered this prior to checkout instead of us having to ask for it and only been told this when we are checking out. Awful customer service and cleanliness... seems like no internal communication or otherwise they just don't care about their customers.

I booked 2 rooms through you but the hotel only had record of one room and I had to pay for another upon arrival - I need to get a refund from you re one room

Stay was what we needed however the breakfast was poor, Poor choice and cold food. Both coffee machine also broke.

Excellent location for being out and about in Leicester. Good to have a room that isn't superheated like so many hotels. Small niggle was half a toilet roll for an overnight stay.

Place is going down hill. Had a 4 day booking and when I arrived they said hotel was full and took 15 minutes to find my booking. Staff change has happened and it isn't working out. I've spent around 20 days each year here, but will never return after this stay.

Young people running riot in hotel.. Night club noise until 5am Didn’t sleep at all..was up at 7am for a flight Will NEVER stay again

Good quality hotel and it’s near Athena.

The bed was not much bigger than a single bed and 2 adults had to sleep in it, also air conditioning was not working but couldn’t have the window open as outside was very noisy.