At breakfast the staff need better training, very confuse and all over the place so the service is very very slow.

Beautiful place, great Bar and food. Far from the city, but that is an small inconvenience

Super

Beautiful exterior of the resort. The interior was a little more worn out than expected from the online pictures. Overall a very nice stay.

The staff here don't know how to look after customers or complaints. Our first room had tiles falling off the wall, unfinished grout and a musky odor. Our second room was fine, however the design of the basic rooms leaves a lot to be desired. They haven't been updated since they first opened by the looks of it, sub par for a 5 star hotel. More verging on a rundown 3 star room. When I wasn't with my wife, she would be asked what her room number is, this happened on 3 occasions. The staff aren't proactive, you must always call them over or get up and walk to them to get attention for little things. They never replenished our water in the 4 nights we were there, each time having to talk to someone. Or calling concierge. We were told and checkin that our return transfer would be complimentary, it wasn't and I had to have that removed from my bill. We burned ourselves at breakfast due to the faulty bread toster, staff just watched as things happened, no one ever asked to help. You must be self sufficient in this hotel, unless your Arab or French. The hotel manager was informed of all of this at checkout. No remedy was taken, if anything condescending remarks on how I said it was "okay" in the morning the single time she asked if everything was fine. I should've refused to pay the bill. Terrible place. 1 star. Ruined the end of our holiday.

The hotel is fine, but it it would benefit from some repairs there are lots of improvements areas and I would be happy to come back

The staff were great! A big thank you to Rim & Fatima at the front desk. Also a big thank you to Reda & Mm Katia at Restaurant La Place and especially to all the great staff servicing the breakfast area. Thank you for making our stay enjoyable.

Our favorite hotel by far. Beautiful property, rooms…everything. Well equipped gym and maintained. Great customer service and staff. Overall peaceful. Lots of care goes into this property. If ever in Agadir again, most certainly stay here!!!

We had a great time at this resort. The hotel rooms are great and the grounds are amazing. We loved the breakfast buffet and the seaside bar, the pool bar, and all the pools. The kids had a great time playing at the pool. It is at the beach, so you can walk to take a swim there too. Very well protected and felt safe.

Excellent facility! The Best Service! Nice clean pools! Rooms were spacious and comfortable! Air conditioning worked!

the area was nice , They should improve dinning options more , overall good experience.

Pro: overall this is a lovely hotel, well maintained with helpful staff. The 2 pools are great (one heated). The rooms are fine (bathroom and toilet on the small side but a nice size terrace). Breakfast buffet is decent. The restaurant on the beachfront is great. Con: The drinks and food at the hotel are a bit pricey (unsurprising I suppose for a 5*). The evening buffet is around £35 per head, but wasn't spectacular. We only went once, at 8.30pm and the staff were already packing away the food. As I said above, staff were overall very helpful and courteous. However a few staff can be a bit intense, especially when they know you're leaving soon. My wife was witness to an unseemly scene between 2 waiters who were obviously arguing (very loudly and almost physically) about who should serve her. No doubt this was about tips, and I have no problem with giving tips, but this was unacceptable. I will be writing to Sofitel to make them aware of this. None of that however should take away from the fact that this is a very nice hotel.

Friendly, helpful staff, and wonderful breakfast

The only good thing was one of the managers by the name of “Ibtissam” who took the time to make the issues we had somewhat tolerable!! My husband and I certainly would not stay at the place ever again.

We spent our 3-day holiday listening to the sound of the hotel construction site, we ignored the customer complaints many times without the care of the hotel management, (managers are hiding )our holiday was terrible, these days, those who will go to the hotel should take this info Orbitz also you are responsible for informing this Information before reserving so terrible in my 3 days finally finishing

All good, the fact it is eco-friendly or not, has no impact on many people descisions. All must be reasonably eco-friendly and by always staying out of politics.

Below average room with small beds for a five star hotel. Had to request multiple times to get any service.Plus point is a beautiful price beach and swimming pools.

Despite rooms being tight & very dark everything else was excellent : Pools very clean, and service by the pool & beach restaurant was very good . Morning breakfast (included) is very diversified & staff is friendly & doing his best to make you enjoy your stay .

Much thanks to all the staff for making our break so enjoyable and relaxing, in particular Aysha for her daily chech to confirm all was well and to the gardeners (the hardest workers I suspect) who simply made the pool surroundings feel like paradise. Also one of the best swimming pool designs, great buffet breakfast and great overall location by the Atlantic in Agadir. Liz & Shuaib

Staff was good at reception however overall customer service was poor. When we entered our room there was a terrible smell and we had to call reception, after a while someone did come and sprayed the curtains and left. The room had been booked for a couple. Upon arrival it only accommodated for one person- one cup, one glass, one pair of slippers. Disappointed as we paid a lot for a queen room with sea view. The only good thing was it did have an amazing view.

One of the best hotels I ever stayed in, with friendly and very helpful staff.

The hotel is very beautiful and with nice pools. Rooms are great and well decorated. The only bad thing was that my credit card wasn’t asked at checkin, so we had to pay onsite for everything we asked for!

Worst service ever !! I have been questioned many times if i was resident at the hotel . I have been asked several times in less than an hour from different staff members . And that was so bothering . Also they didn’t allow me to get into the hotel late that night because the staff didn’t recognize me . I booked the hotel to be comfortable and relaxed . I am so disappointed !!!

Very relaxing and very calm for somebody who want to spend a good vacation at the beach Staff very friendly and welcoming all professional and don’t never disappoint you I’ll go there any time I stop by Agadir

Very relaxing and very calm for somebody who want to spend a good vacation at the beach Staff very friendly and welcoming all professional and don’t never disappoint you I’ll go there any time I stop by Agadir

The service at this hotel is 2 star at best. After arriving we went to the bar where we waited 20 minutes to be asked what we wanted despite there only being 3 tables occupied in the bar. We ordered some food which they got wrong and was freezing cold and inedible. We eventually left the bar after an hour as no one bothered to come back to see if we wanted another drink. I had dealings with a manager and she behaved like a petulant teenager rather than trying to help us with a problem caused by the faulty hotel equipment. She was extremely rude and obnoxious. The breakfast is bread bought from carrefour not fresh at all and is worse than a 2 star hotel. This is never a 5 star hotel in a million years, it is a 2 star hotel with appalling management.

Hotel is nice customer service sucks from the beginning when i got There. Checkin took almost 1 hr and i had Booked online so checkin should never take the us long especially at a 5 star hotel. I called The reception 3-4 times to get me iron for the three days i was There, and nobody ever got back to me. They said they been busy because a lot of guest were checking in, that’s no excuse as they should hire more staff then if it’s getting busy. Overall hotel is nice but amenities weren’t all available, no outlets for plugins in bathroom overall my experience with Sofitel is bad from before and this just proved it even more, when checking out i told Then to bring someone to pick our bags, and they said they sending somebody 15 min later nobody is here so i ended Up taking my own bags to checkout to prove point. Taxi they told me to go outside and taxi will come...this a five star hotel which I’m paying for if i need Taxi then they should call me one to front door! Overall they need better customer service, there all polite but that doesn’t mean anything when you paying good money and not getting what u need!

It’s was great, I’v been there for business travel, diner was correct and the guest was wonderful

The best in Agadir. A wonderful hotel, lovely and kind staf.. Thanks

AMAZING. Rebooked 3 times during the stay! Staff is absolutely amazing

Best location on Agadirhave amazing view on the beach directly and close to the promenade

The hotel itself is beautiful! Although, there were a few details that I thought were not of a 5 star quality. Our room was described as “Garden view” but our view was of the backside of the hotel, a road with quite some traffic and a parking lot. Also, on our second day there was no refill on water or the sanitary products like cotton buds and shower cap even though there was none left. To our surprise, we had to pay a 15 EUR fee for one bottle if we wanted to bring it to our room after being at the supermarket. Lastly, service was quite slow even if there were very few guests around.