There was a dead roach in the dining room when we arrived. Then saw roaches in the bathroom and throughout also saw roaches crawling up the wall of friends suite.

Front desk staff was very friendly. We had plenty of towels and the room was clean. Our room was adjoining and while the door was locked we could hear very clearly in the next room. Overall I would stay here again but request not to be in adjoining room.

The only reason i gave it a 3 star is because the outside is old and run down. The entire resort needs an uplift. Some of the hotels are outdated. The beds and pillows are not confortable. The lofts need more sitting room. Another sofa would be good. The cool thing is if you stay at a reaort the water park pools are open till midnight. So you can go back inside the park at the pool area at night. At about 730pm the resort does smores and popcorn for free outside with a movie for the kids on a projector screen. Adult beverages and sodas are sold as well.

The front desk staff was helpful in accommodating us. They first put us in the older cabins which looked nothing like the photos of the room on Expedia. When we complained they switched us to a newer section of the property with more updated facilities.

Close to all the Activities in New Braunfels along with the water park.

Everything from checking in and from checking out was great . Very nice room. I can say this has been the place that I finally got some rest and enjoyed myself. Got some real good sleep, sleep that I lack from other resorts . The water park was in walking distance, literally a minutes walk from my room. Thank you for the great experience of staying at your resort.

We were extremely happy with our stay. The resort is beautiful, overlooking the ComalnRiver. The staff is friendly and go out of their way to make sure you have a great stay. Definitely coming back next summer.

A little outdated

Great place to stay and very easy access to the the water park is a plus as well.

There is no pool at the lofts beware of this before booking. Pools are 5-7 minutes drive to other property near by. Overall the loft was very nice and was right over Comal.

The staff was nice and friendly. No complaints there. The property itself is not very appealing. The room felt like a prison room since the windows are frosted and you can’t see outside. The shower floor was old and dirty looking. It would have benefited from being replaced or a good scrub, not to mention the shower space itself is tiny. The walls are paper thin and we could hear the lady’s next door conversation late at night and early morning. It’s a Schlitterbahn resort, yet they don’t provide towels for the guests to take to the water park. We definitely did not get the resort feel from this place.

The people at the front desk were great. However the unit we stayed in was not clean. There was hair in the restroom on the bathtub walls and looked like mice droppings in the corners. The bed sheets did not smell clean either.

The room was VERY clean and comfortable. The only thing I was surprised about it being off season was there is still trash here and there from the busy season laying around the property grounds. The staff was very friendly, and check in was great as well.

Very quiet and close to everything!

Super dated property. Resort fee is also ridiculous.

The resort is beautiful and so close to the water park, very convenient The staff here is very nice. The deer that walk around are so beautiful to see. I highly recommend this resort.

Very friendly and accommodating staff and great lodging right by the waterpark. Would definitely recommend!

We didn’t know that after school starts they only have Waterparks open Saturday and Sunday. So we missed out we were there Wednesday to t Friday. All the other tubing attractions are also closed so unless brought your own out of luck.

There are 0 food options. EXTREMELY disappointed about that. After a long day we needed food. Doordash cancelled on us 5-6 times because the hotel is not food delivery friendly. We waited hours for food. The coffee is a 1/10. The hotel is right on the river. Its a huge shame that they have shuttles, but no program to take you up river so that you can float back to your room. Have to pay $26 and wait for a ride back soaking wet, no A/C, and have to wait a long time for all the people to get to the shuttle. So much for that refreshing river.

Service was top notch and the site has lots of amenities and the pool was awesome.

I loved that there were lots of things for the kids to do. There is a park entrance in the resort, and transportation for the other entrances are right outside the gate of the resort. Our suite had a full kitchen, stainless steel pots/pans, utensils, and dishes; a separate bedroom w/2 queen beds, front/back entrances, and a balcony with a table and chairs for outdoor dining. The soap and shampoo provided smells great. The staff was lovely and provided s'mores and popcorn for movie nights (which was every night!). It was very kid-friendly and felt safe. The front office is open 24/7. Parking was a little weird and hard to find, but no real complaints.

Had a great vacation!

Look forward to staying again!

Maintenance overall it’s really poor. For the price it could be better. Staff was friendly.

The loft we were in the tv had 4 channels and the fan in main bedroom needs to be replaced it makes loud noises all night

Considering we can't access the room until 4, I'd expect a mopped floor. It's not like it was just overlooked for the week. It's definitely a regular oversight. But if you are wearing shoes in the place it's definitely no issue. But I prefer barefoot walking inside. Other than that it was fantastic. A beautiful loft.

Beautiful lofts!!

Fun area relaxing river walking distance

Property was built very nicely, but has been taken care of poorly. Excessive mold in both showers, Both sinks in the bathrooms were slow to drain and faucets were extremely loose. The toilet in the master made a “crying baby” noise ALL NIGHT long while we tried to sleep on lumpy mattresses. The room showed major signs of being over used and poorly maintained. You could also hear the upstairs nightmare neighbors stomping around all night and in the morning. We will not be returning.

Staff is friendly and rooms are clean. Convenient to the water park.

Great location to everything

Walking distance from park entrance