Nice hotel. Well located with all the required amenities.

Excellent

Wonderful

No good customer service. Mini bar was broken since we got there. We let them know about the issue several times and it was never addressed. Location is average since its kind of close to the good areas of Calle 93. Wouldn't stay here again nor do I recommend this hotel.

Impolite of front desk staff and roof bar.

I do not recommend this property. Did not respond to multiple emails flying in for airport service, amenities not as advertised (for example no archery), shower stopped working (admittedly hotel took care of this quickly, but not quick enough for me to have a shower for the day), very hard to get responses from staff, poor hours for amenities, would not recommend. Paid extra money for many of these unavailable services, for the same value there are much better hotels at much better rates. Recommend avoiding this hotel.

The Beds were great, the black out curtains were also great, spacious rooms, and nice location. The breakfast was little overpriced, but overall the staff and location make this hotel great.

I had the deluxe suite, and it is exactly as advertised. I think the bed may have been the most comfortable I have ever experienced. Everything was clean and in good repair. The service from the staff was very good, linens were of high quality and not worn. My problem came with the fact that there is a rooftop bar that was located just one floor above my room. The music was played extremely loud, along with someone speaking over a loudspeaker. I think it went on until at least 3am. They really need to do some soundproofing and maybe close earlier. Also, the hotel I booked had a pool and a nice terrace for all the guests. But when I went to the pool, I was told that the pool and the terrace as well as the lounge were all closed that day until 3pm because of a private childrens birthday party. I felt pretty ripped off, to be honest. I mean, I paid for that pool and terrace and then they basically told me that the pool and terrace are just there to lure me into paying for a room but not for me to use. I was pretty upset since these were two factors for selecting this particular hotel.

Our stay was perfect. The staff was very friendly and responsive to our needs. Highly recommended.

Stayed 6 nights and I have nothing but great things to say. The service, the food, the spa, the pool, the customer service. The cleanliness of our room. The concierge during the weekend made our stay wonderful. She is very friendly, courteous, she was very helpful and made our stay wonderful. Great location and very safe. Will come back here again.!

Room service and restaurant food was not good as i expected to be

The breakfast was really good. However, the building did not have good soundproof.

This is a GREAT hotel - I stay in Bogota many times a year and this hotel is now my #1 choice. The entrance is VERY confusing as it doesn't have a street drive up and there are no signs to tell you where to go - but everything else is excellent... well - wait a second, the breakfast doesn't have ANY of the delicious food Colombia is known for - so because of that and the horrible way to access the hotel, I am going to have to give it four stars

Great place to be

I arrived at the hotel at 11pm after a long trip and meetings, when the clerk told me there was not a room available for me, that they were going to transfer my reservation to a partner hotel, which is less category than this one. I will never come back to this hotels. Terrible experience

Lovely wonderful experience.

Great stay

The property was undergoing some remodeling and repairs - that no one informed me about, neither Expedia nor the hotel. They had workers hanging outside of the building facade painting, yelling and using electric power tools at 6:00 am for 3 days in a row. I was in Bogota with my wife for vacation, it was not a business trip where I have to be up at 6 or 7 am. And in those 3 days we were woken up by the loud noises I mentioned above and the WORST PART IS that on the third morning we forgot to close the curtains all the way and when I woke up, there was a worker hanging by some cables just outside of our windows staring inside trying to look at my wife sleeping top less. The utmost lack of respect, unproffesionalism and awareness of what is happening with the hotel in general. I will place a formal complaint with the corporate offices of the Hilton group due to the issues mentioned above, with names and last names. The hotel experience was mediocre at best - room was not very clean, dust on the bathroom door and a pullout couch filled with dark stains. Please, i would like to speak with someone from Expedia about all these issues, i wound appreciate a call from a supervisor regarding this matter. Thank yiu very much.

Great staff nice property however regular bar and rooftop bars aren’t open for business. Nice rooftop furniture and relaxing spot . Good quick food available for room service . Veery accommodating to guests needs

Heater did not work, my 10 month old son got sick from sleeping in 8°C.. When we asked them to fix it or for another room we were told that "everyone was complaining about the cold". In our 4 nights there, nothing was done to address this.. The roll down window shade had obviously been broken for a long time, it was torn on parts and almost impossible to roll up and down. Our water also went out everyday, once for over 3 hours.. We were told that a pipe had burst, I suppose one burst every day we were there...... Not at all what is expected from a Doubletree.. I wouldn't stay at that property again even if it was for free

Me pareció un hotel cómodo, buenas habitaciones, la entrada al lobby puede ser un poco confusa porque hay una entrada por un parqueadero que se cierra en la noche y la otra entrada es por una calle peatonal, la entrada al edificio la comparte con un edificio de oficinas. Por lo demás el desayuno y todo excelente!!!

The hotel was in a great location. Stores and quality restaurants were in walking distance. The area felt more safe than many other parts of Bogota. The room was nice, but at times the room service was intrusive. Despite having a do not disturb sign up, the room service came in multiple times. One of these times room service came in while I was in my underwear. There was only one pleasant person at reception named Gisele. The others working in the lobby were at times rude and exploitive. I received room service and the food made me very sick. The hotel called a doctor for me which was nice. I was vomiting and had diarrhea for 48 hours. When I requested a refund for the food, there was a battle with a manager for several days. This manager repeated that no one else had this problem, therefore theres no reason for a refund. After several days I stood my ground and was finally given a refund. After purchasing $80 of gifts upon check out, one of the men from check out attenpted to charge us from the mini bar for things we didn't get. He attenpted to charge us an additional $40 even though wr only used 2 waters and 2 candy bars from the mini bar. Thankfully Gisele was there and remedied the situation. Gisele is an asset to this hotel, and if it wasn't for her it would have been much worse. She deserves a management position, she seems to be the only one equipped and capable of a hospitality position at this hotel. Location was great, room and cleanliness was ok, and service bad.

The room and amenities were good. The restaurant food was not as good as expected.

The Hotel taxi service is a scam. They try to change counterfeit bills with tourists. After complaining 3 times about this to the hotel including the manager the corrupt hotel taxi driver was still working as usual and possibly collaborating with hotel front desk staff. DO NOT STAY HERE OR USE THE HOTEL TAXI.

Great stay. Great staff. Very courteous

Our room was next to one noise area that working during late hours, so we never have a quiet night

The hotel rooms Are very tired .. Too expensive for what it is

RESTAURANT NEEDS TO BE BETTER

The mini fridge was nit working and after several request it git changed I didn't get the room i book on expedia was a complete different dark old room

Perfect yo stay relax

Junior Suite was very rundown, not as seen in pictures

Excelente service, very friendly staff