Very old property and staff not welcoming. AC not working and my room was dirty. This is not 1 start hotel. Orbitz shall remove this property from the platform.

For a 4 star hotel, our stay was very very disappointing.We booked this hotel because of the high reviews!We checked in on Friday night. When we got to our room, the locking mechanism was loose.& they had used nails to keep it in.The aircon was not working.We called reception to ask for a remote for the TV. It never arrived!On Saturday, the banging started at 7am. My hubby left at 8.30am. He stopped at reception.He told them about the TV remote & the aircon not working.He told them that the filter looked clogged with dust.I was still in bed relaxing.I put the 'Do Not Disturb' sign on the door. About 15 mins later there was a knock at the door. A man was at the door. He didn't greet me? He was dressed like a labourer. He asked me if we got the remote? I replied No?? He took it out of his pocket and gave it to me... About 5 mins later, I received a call from House keeping. The lady said, "you asked for your room to be made up. But u have the" Do Not Disturb sign on the door". I replied that we never asked for house keeping. She replied to me, "do u expect us to wait outside your door???" I replied "excuse me? Who do u think u r speaking too?" She replied "sorry!!" & ended the call. That was really rude. No one came to fix the aircon at all. The room was clean. The towels were old and thread bare. The curtains had holes. There was an ironing board but No Iron.The only positive experience was the Spa!.The ladies were friendly and accommodating. We will Never stay here again.

For a 4 star hotel, our stay was very very disappointing.We booked this hotel because of the high reviews!We checked in on Friday night. When we got to our room, the locking mechanism was loose.& they had used nails to keep it in.The aircon was not working.We called reception to ask for a remote for the TV. It never arrived!On Saturday, the banging started at 7am. My hubby left at 8.30am. He stopped at reception.He told them about the TV remote & the aircon not working.He told them that the filter looked clogged with dust.I was still in bed relaxing.I put the 'Do Not Disturb' sign on the door. About 15 mins later there was a knock at the door. A man was at the door. He didn't greet me? He was dressed like a labourer. He asked me if we got the remote? I replied No?? He took it out of his pocket and gave it to me... About 5 mins later, I received a call from House keeping. The lady said, "you asked for your room to be made up. But u have the" Do Not Disturb sign on the door". I replied that we never asked for house keeping. She replied to me, "do u expect us to wait outside your door???" I replied "excuse me? Who do u think u r speaking too?" She replied "sorry!!" & ended the call. That was really rude. No one came to fix the aircon at all. The room was clean. The towels were old and thread bare. The curtains had holes. There was an ironing board but No Iron.The only positive experience was the Spa!.The ladies were friendly and accommodating. We will Never stay here again.

It was lovely, hotel just needs more porters and need to allocate higher floor rooms to those who book them because i was given a lower floor when i booked highest, but other than that was amazing :)

It was lovely, hotel just needs more porters and need to allocate higher floor rooms to those who book them because i was given a lower floor when i booked highest, but other than that was amazing :)

Amazing hotel indeed a place to be, will visit again

Sadly a little tired of a property. Shower had no pressure. Was a little disappointed with the whole set up.

Sadly a little tired of a property. Shower had no pressure. Was a little disappointed with the whole set up.

Everything was amazing, i will definitely go back.

The hotel is quite classy and u expect everything to be classy in the rooms.The tv channels and tv in the room must be upgraded. If you have kids they get bored. Remotes dont work. Tv channels dont work. Airconditioning is very noisy. The room plugs trip very easily. They are aware of the electricity tripping issue, upto them to resolve it. Otherwise a good hotel. Comfortable in the room. Very clean and the staff are ever willing to help. Good service

1stly, when we arrived from jozi, my husband had to sit in the vehicle until there was parking available so basically waiting there for some1 to decide to leave. When we did reach da room, we opened the door and was hit with a stench, it came from the toilet. We had to open windows to get rid of it.. the room itself was really small but I guess its wat was meant by a standard room but the condition of it was terrible. There were stains on the wall and on the lampshades. The curtains were ripped in certain places, the bed totally uncomfortable, and there was a globe just laying around on my pedestal.. I awoke in da morning with serious back pains n so did my husband.never again.. What kind of made up for the terrible experience was the breakfast and the staff serving there plus the helpful security guards. Thank you guys. I gave it a 2 star cos of you guys.

1stly, when we arrived from jozi, my husband had to sit in the vehicle until there was parking available so basically waiting there for some1 to decide to leave. When we did reach da room, we opened the door and was hit with a stench, it came from the toilet. We had to open windows to get rid of it.. the room itself was really small but I guess its wat was meant by a standard room but the condition of it was terrible. There were stains on the wall and on the lampshades. The curtains were ripped in certain places, the bed totally uncomfortable, and there was a globe just laying around on my pedestal.. I awoke in da morning with serious back pains n so did my husband.never again.. What kind of made up for the terrible experience was the breakfast and the staff serving there plus the helpful security guards. Thank you guys. I gave it a 2 star cos of you guys.

I stayed at the hotel due to its convenient location and price point. I have stayed at the hotel before. It has been a while since my last stay and I found that the hotel has deteriorated quite a bit. It seems to lack any sort of maintenance. Very run down and not 4 definitely star. Room safe was not working, but I was too tired to call and have my privacy invaded while they repair it. Couldnt get hold of reception telephonically to enquire about a different matter. Had to call a few times. Breakfast service was good. Generally hotel requires a revamp.

I stayed at the hotel due to its convenient location and price point. I have stayed at the hotel before. It has been a while since my last stay and I found that the hotel has deteriorated quite a bit. It seems to lack any sort of maintenance. Very run down and not 4 definitely star. Room safe was not working, but I was too tired to call and have my privacy invaded while they repair it. Couldn't get hold of reception telephonically to enquire about a different matter. Had to call a few times. Breakfast service was good. Generally hotel requires a revamp.

amazing place

we had a lovely stay,Manager farouk was very hospitable,Thanks we will be back

We enjoyed our stay and the staff was fantastic... i understand that our stay happened during the Hotel renovation and there were some unavoidable dirt affecting some parts of the reception area and the exit but the hotel staff and management made sure that is kept to the minimum. The carpets also needed some thorough cleaning also the shower glass was not cleaned properly. Besides those blemishes I would recommend the stay to anyone who wants to book at the hotel... I also loved the view from the balcony, magnificent.

Fantastic service by all staff, most especially Thabo in catering who went above and beyond in service excellence. Room is very spacious and tastefully decorated. Breakfast was great with a good variety of foods. The evening buffet is top notch. Overall it really exceeded my expectations. Already booking here again for the next visit to Durban.

The Service overall was good. Breakfast could have more variety, example Cereals should include Muesli, Stewed Fruits instead of canned fruits. The dinning area was clean and appealing but the lounge area needs a facelift. The Bedroom/Bathroom was perfect. The Staff was very helpful and friendly.

Great location, very helpful team, easy check in and check out.

good room and food and hotel enviromnt very nice.

A good central location to Musgrave and surrounding areas. Very helpful and efficient team at check in. Great food!

The bedroom had a peculiar musty smell, the toilet was problematic, wallpaper had been pulled off the wall of one of the downstairs toilets, and staff at reception seemed ill trained. there was no remote in the room either.

The hotel needs to pay more attention to cleanliness of their linen which had to be changed because it has stains don’t come off from washing. The hand towels were stained and so was the sheet, which delayed unduly our bedtime until midnight whereas we had arrived shortly before or after 10pm. We specified that we didn’t want twin beds but to my surprise it was not a king size bed and I had call reception which in itself needs to be managed because the phone would ring for long without an answer

The service was not great at all, my booking was for one adult and one child , when i had breakfast in the morning i was told breakfast is not covered for the child. even though i had written confirmation the hotel made me pay.

Terrible outdated overpriced!! There was a tub chair in the pic but nothing in the room, small old rooms with bugs stuck to the ceilings. Definitely not a 4 star

Good service. Convenient location

Not that great Pictures look better than reality All room pics show showers But my delux room didn’t have a shower And the bath was rotten and rusty

Everything about this hotel was 4 star until we got served expired wine at the bar and the manager still wanted us to pay for it. Eventually after a few words were exchanged they offered us a new bottle and was on the house. Customer services needs to improve however he hotel was fab!!

Rooms too small. Luke warm water. Far from beach. Not value for money. Food only Halal.

This could possibly be a good place to stay at if they had trained staff working there with excellent customer service skills but instead its the other way round, unhelpful and incompetent staff that cant even greet or be polite, they have way to much functions and in turn the customers staying at the hotel gets neglected at breakfast service because they to busy running around preparing for there upcoming functions and I cant understand why there must be so much waiters that just stand around a chat instead of doing there job , very dis functional and unorganised and they are extremely stingy when it come to providing coffee, tea,milk and sugar in the hotel rooms , there is constant fire alarms going off and they take there own time to sort it out , people have loud parties and keep you awake and they dont do anything about it and twice we got locked out of bedroom and we had to repeatedly have our hotel card activated and when there is a function then there is no parking available for existing customers, one big waste of a holiday, very disappointed with the service received and I will never go there again.

This could possibly be a good place to stay at if they had trained staff working there with excellent customer service skills but instead it's the other way round, unhelpful and incompetent staff that can't even greet or be polite, they have way to much functions and in turn the customers staying at the hotel gets neglected at breakfast service because they to busy running around preparing for there upcoming functions and I can't understand why there must be so much waiters that just stand around a chat instead of doing there job , very dis functional and unorganised and they are extremely stingy when it come to providing coffee, tea,milk and sugar in the hotel rooms , there is constant fire alarms going off and they take there own time to sort it out , people have loud parties and keep you awake and they don't do anything about it and twice we got locked out of bedroom and we had to repeatedly have our hotel card activated and when there is a function then there is no parking available for existing customers, one big waste of a holiday, very disappointed with the service received and I will never go there again.