The check in staff lady didn’t greet us with even a welcome to the Westin. The bed wasn’t properly made, a lining on the mattress was all waded up. I expected way more from The Westin.

Needs a refresh.

Perfect location for event venues, restaurants, and live music. Safe for walking.

Reserved two queens. When I arrived they said none available, only king and they would send a rollaway. It never arrived and when we finally reached someone they said none available. Please note we had a $20 charge for an extra person. Who then had to squeeze in bed with us or sleep on floor. My daughter bought items in lobby that required microwave and none available in room. Had to use bar microwave and get eating utensils from them. Felt like i was staying in an $80 budget hotel although they would have had a microwave in room. Checkin was extremely slow long line. Very disappointed for the amount of money being charged for the room. Parking was $20 for one night

Property was clean. Safe. Easy walk to restaurants and BJCC.

Excellent stay

The day of our reservation all the streets to the hotel were blocked and we had to park a few blocks away. When we got to the lobby at 4:30 it was mobbed and people were just waiting for their rooms. We were told we would have to wait and they would not give us any time estimate. There was a concert a lot of people were attending at the nearby convention center and people were changing and getting ready in the lobby bathroom. We didn’t get a room u til 6pm. It was extremely stressful. Also, there was no service recovery. You would think they would offer bottles of water or something. I won’t go back to this property knowing they can’t handle a large event.

The room never got cooler than 73 degrees, terrible night sleep. Stains on the lamps and toilet seat, they are not keeping up with the quality standards in rooms. Would not recommend based on how much they charge, overpriced for the lack of quality

This hotel is wasn’t nearly as nice as other Westin hotels I’ve stayed at. There was nothing wrong with it, it just didn’t go the extra mile and the staff seemed annoyed to be there.

The beds were comfortable. You have to pay for parking. The walls were incredibly dusty in the room and there were stains on the comforter. The room phone would not stop beeping. And the room did not have a microwave.

Convience

It was great except but if you go on a holiday expect the valet station to be abandoned and find your own parking in a giant confusing garage

The staff was super welcoming and helpful throughout the stay. Reading the reviews I was a little hesitant on selecting this hotel, but it was clean and convenient to the stadium. The room was clean and the beds were comfy. No issues and would stay again.

Hotel was very nice and convenient. Valet was amazingly nice and helpful. Only complaints I had were the water pressure in the room was very poor and there was warped wallpaper on the walls like maybe something had leaked and that was not replaced. Otherwise, very nice hotel.

I have nothing nice to say about the property. No the staff.

Unbeknownst to us till it was too late and looking back it makes me wonder it it was even cleaned. Toilet was stopped up. We noticed that all tissue was not going down completely but it was flushing. We discovered the depths of the problem when we made it back to the hotel around 10 pm Saturday night. Leaving Sunday morning do we did not call anyone, no point to at that time. All the water eventually drained out. Tissue went in the trash. No we did not report it as it was already like that when we got there Friday night and I was passed by that time with what I paid for two rooms plus I got charged twice for both nights on parking.

A great stay for the event with a very convenient location and friendly staff

Property was understaffed and in need of refresh. Rooms were just fine

I don't recommend this property as it is dirty and extremely over priced for the area

great location

It was an amazing experience!

The hotel was nice and clean but the furniture was very rundown and outdated. Our safe nor phone did not work in our room. Our safe was repaired but they never even sent anyone to fix the phone.

The first room we had reserved smelt terrible. Old musky smell, even smelt like someone may have smoked in there, there was scuffs on furnitures, water stains from cups on tables underneath the glass topper, the wall had a very noticeable water stain from what it looked like a wet roof. (Picture included) I wanted to also have the insurance incase I would get billed for smoking or damages that were already existed, when we had nothing to do with it. I went down the fronts desk and asked for another room, that was granted. New room smelt a bit better. But definitely still something there. It was as if the air filters haven’t been changed, or they were using a bad vacuum that was just spreading the stink on the carpet. The bathroom had none of our family’s hair in the shower curtain, and it wasn’t until getting ready for bed we lifted the 2nd bedsheet to find dried blood spots. Scuffs and water stains from cups on tables and furniture was still in this new room. Ice machine/dispenser on our floor also not turned on or working? The oddest part was when I was at the lobby waiting to get new card scanned, someone had walked into our old room that my husband and 3kids were waiting for my return. Noticed there were people in room still-turned and walked away. Very odd. I was still in transit trying to get to the room when my husband called me to tell me. We quickly went to the new floor and new room.

Fraud. My card was charged for a stay I did not book and did not conduct. No refund was given. Trash.

My room (515) smelled terribly like mildew. The bathroom was not clean, particularly the shower. The bedding was not clean. The common facilities (lobby, gym) were very nice, but the guest room was not up to expectations.

Great location. Understaffed. No room service. Not a bad hotel, but it's priced too high to just be "not bad."

We had a great time

This hotel was not worth the price one bit. Our room was very dirty. The bed sheets were stained and just thrown on the bed. The bed wasn’t properly made and we could see the inside of the mattress. So gross. Save your money.

I stayed for 3 nights. My bed wasn’t made a single time. The shower drain was blocked so water accumulated in the bathtub while showering. The pipe to the shower head had holes and was leaking. There was no vanity kit. For roughly $400 per night I was expecting much better. Extremely disappointed.

Front desk was easy and friendly. The room was just OK, nothing outstanding. The bathroom shower was set to handheld sprayer that was directed into the face of anyone turning on the shower and the directly out of the enclosure soaking floor, towels and clothes. Shampoo and conditioner were not refilled since the last guest and almost empty. We called for fresh towels as the others got wet from the shower. Over an hour with no response. Went to the front desk in person and requested towels and removal of the wet towels. Fresh towels were left outside the room but wet towels not removed. At check in we asked if a restaurant reservation was needed and we were told no. Went to the restaurant at 5:30 and was told of a 45 minute wait and that they didn't accept reservations for 2 people anyway. Person stayed lounging back in his chair the whole time, no friendliness or understanding this was an issue. Said kitchen was short of staff. This was opening night for the musical Hamilton - how could a James Beard award winning chef have empty tables and turn away guests staying at the (expensive) hotel? Overall very disappointed - not up to Westin Hotel usual standards. Certainly not worth the money paid.

Very convenient to the football stadium, area was very clean, restaurants were above average. Staff was pleasant and courteous. No hot water on the morning of departure, very disappointing and only offered an apology....

Came up for office party from Elmore for the night. I liked the early check in feature. Room was ready early. Room was clean and bed was very comfortable!