they accommodate us really well and provide additional assistance when my father has disability of getting around. Location is perfect too.

Staff was fantastic

I was traveling with my wife and two adult daughters. We had a family suite, with a main bedroom separated by a sliding-door screen from a traditional Japanese room with tatami mats, futon, and balcony. My daughters loved sleeping in the traditional room. The reception desk staff was very kind and accommodating, though we had some communication difficulties. We enjoyed the hotel's indoor onsen and proximity to the Hakone Outdoor Museum. The room and bathroom were clean and comfortable. The lobby and corridors are a bit plain and dark.

More English signs and speakers. Restaurant needs more dining options. Mt Fuji ropeway cable ride is convenient and easy to access by local bus

Hotel felt very old and dated. The location was surrounded by mountains which was very peaceful. The staff was super helpful. The room instructions for the water heater were tricky to understand at first.

Room smelt like wet dog. Was charged at check out for a gym and facilities fee even though we didn’t use facility. And this was after we pre paid for the room

It is an old hotel but the staffs are very nice and helpful. We did not know there was a shuttle bus went to the hotel but the time was limited. We took the public bus with our luggages & walked on the narrow road. It was unsafe to walk on the narrow road with cars & buses passed by.

Very good to stay hotel

The woman who checked us in was the only impolite person we met during two weeks traveling in Japan. We took trains and a bus to this isolated hotel and upon arrival asked about getting dinner reservations. "No." That was all she said. Nothing about other options except to direct us to the water park, where the restaurants were mostly closed. We ate at a fast food place in the arcade. We also asked about getting breakfast the next day and got the same negative response with no alternatives. We did get breakfast on our third day and the dining room and service were lovely, but I wish that our first impression and had not been so negative. This is a strange hotel that was probably an upscale resort when it opened decades earlier. Lots of signs of aging and lack of maintenance. The room was still charming and large, with a separate tatami room overlooking the mountains. I would not recommend staying here if taking public transportation. Also, the water park looked pitiful and is not a place to go.

The place is a mix of western and Japanese style, it’s nice!

What a nice retreat! We truly enjoyed this traditional hotel nestled in the mountains. Our room had an excellent view, and it was so peaceful, quiet, and private. We loved sleeping on the futon in the tatami room. Also, the bath/shower room was a treat. There is an on-site onsen which we used every day of the stay. This hotel is a bit far from amenities, and at the time of our stay, the restaurant was closed. We recommend walking the 5 minutes on the path to Yunnesun, where there is a ‘Family Mart’ for basic foodstuffs. Yunnesun, is an amazing experience and highly recommended. Take the shuttle bus from Gora Station to the hotel - it hits every major hotel, including this one, even though it’s not listed on the route. It begins late and ends early, so the Tozan bus works with the Hakone Free Pass (note that the bus instructions on the hotel website are for the local bus, which is not covered by the Hakone Free Pass). The place is in need of a bit of a decor update, but otherwise spotlessly clean. The staff don’t speak much English, but are very willing to help and are exceptionally polite. We felt welcome and would gladly stay here again.

Staff was friendly and helpful, great hotel but no room WiFi

Staff was friendly and helpful, great hotel but no room WiFi

The room had all the time very bad odor coming from the toilet and never disappeared

Very nice surroundings, pool and onsen. Not very easy to access and not near other eating placed.

lovely area, hotel very hard to find via public transport. We were late checking in (and a day early) restaurant was fully booked and there were no other food options within walking distance. No room wifi.

lovely area, hotel very hard to find via public transport. We were late checking in (and a day early) restaurant was fully booked and there were no other food options within walking distance. No room wifi.

the staff was real helpful and was able to help me find some places to eat and activities to do in the area. the view was amazing and i would definitely stay here again. The pool they have was long enough for me to swim a few laps before heading up to the Onsen. The onsen itself is worth the stay. Definitely one of the stays i had during my 3 week trip through japan

For JPY 30,000 a night I expected A LOT more than what I got. This price did not include breakfast nor did it include entry into Yunessun, the water park nearby, even though the hotel website had pictures of the water park in its advertising. I actually went here thinking it was part of the hotel complex. I did actually have second thoughts about staying there due to the price and almost cancelled, then I looked at the website again and thought that the park would be fun for the family. Egregious false advertising. When I did ask about breakfast, not only did they want to charge me per adult, they also told me I'd have to pay that amount ($15) for a three-year old child! Not even a child discount! Unbelievable. The building itself is tired and dated - charging that much a night you'd think they'd make an effort to modernise the common areas - the hallways were dark and dirty and the walls was covered in paint chips. Don't stay here unless you pay less that half of what I did. Absolutely not worth it.

For JPY 30,000 a night I expected A LOT more than what I got. This price did not include breakfast nor did it include entry into Yunessun, the water park nearby, even though the hotel website had pictures of the water park in its advertising. I actually went here thinking it was part of the hotel complex. I did actually have second thoughts about staying there due to the price and almost cancelled, then I looked at the website again and thought that the park would be fun for the family. Egregious false advertising.When I did ask about breakfast, not only did they want to charge me per adult, they also told me Id have to pay that amount ($15) for a three-year old child! Not even a child discount! Unbelievable.The building itself is tired and dated - charging that much a night youd think theyd make an effort to modernise the common areas - the hallways were dark and dirty and the walls was covered in paint chips.Dont stay here unless you pay less that half of what I did. Absolutely not worth it.

Finally a room big enough for 2 persons. Only issue a bit difficult to find. That last mile on a hill was not straight forward. Go to gora ststion get the shuttle next to the station.

Finally a room big enough for 2 persons. Only issue a bit difficult to find. That last mile on a hill was not straight forward. Go to gora ststion get the shuttle next to the station.

This hotel is a bit harder to get to than it should be. The area promotes tourism with a “Free Pass” for busses, rail, cable cars and a tour boat that is not free but very reasonable and allows full use of the transportation. We arrived “near” the hotel on the H bus, but directions after that were scant. While evaluating our next step, the hotel bus just happened to stop at the opposite corner for a red light and we hopped on. It was not a scheduled stop, but with typical Japanese courtesy we were allowed to board. Later we found out that we could easily get the shuttle from Gora rail station.Walking is a must in this hilly town. Be aware that many restaurants close early even at the central rail station.Speaking and reading Japanese is highly recommended to get directions or to use the multiple remote controls in the room. Even though my wife was proficient we still googled translations for the heat and A/C controllers. Some Japanese shopowners used and recommended a translation app, Voicetra, that worked well.Overall, nice small town with GREAT view of Mount Fuji from the cable cars over the mountain.

This hotel is a bit harder to get to than it should be. The area promotes tourism with a “Free Pass” for busses, rail, cable cars and a tour boat that is not free but very reasonable and allows full use of the transportation. We arrived “near” the hotel on the H bus, but directions after that were scant. While evaluating our next step, the hotel bus just happened to stop at the opposite corner for a red light and we hopped on. It was not a scheduled stop, but with typical Japanese courtesy we were allowed to board. Later we found out that we could easily get the shuttle from Gora rail station. Walking is a must in this hilly town. Be aware that many restaurants close early even at the central rail station. Speaking and reading Japanese is highly recommended to get directions or to use the multiple remote controls in the room. Even though my wife was proficient we still googled translations for the heat and A/C controllers. Some Japanese shopowners used and recommended a translation app, Voicetra, that worked well. Overall, nice small town with GREAT view of Mount Fuji from the cable cars over the mountain.

Best to take Taxi there from train station. Get a multi day Hakone pass for days you plan to stay except for the first day (unless you arrive early morning). Use the baggage delivery service at the train station if you arrive in the morning. We used it from the hotel as we spent the last day still touring around and did not want to worry about baggage. We only partook in the breakfast buffet every day which worked out great. It is more of standard Japanese fair. Great walking trails around the area. We ate every evening at Aunty Pasta (follow the green awning). We walked to the Hakone open air museum from the hotel. We had a fantastic time and would stay there again. We did use the futons provided to place on beds as we are used to softer bed. Water pressure for our shower was awesome!

Best to take Taxi there from train station. Get a multi day Hakone pass for days you plan to stay except for the first day (unless you arrive early morning). Use the baggage delivery service at the train station if you arrive in the morning. We used it from the hotel as we spent the last day still touring around and did not want to worry about baggage. We only partook in the breakfast buffet every day which worked out great. It is more of standard Japanese fair. Great walking trails around the area. We ate every evening at Aunty Pasta (follow the green awning). We walked to the Hakone open air museum from the hotel. We had a fantastic time and would stay there again. We did use the futons provided to place on beds as we are used to softer bed. Water pressure for our shower was awesome!

Super resort. Everything was perfect from room to breakfast. Front desk was knowledgeable n conversive in English. Shuttle service was great and convenient. Bus service around area was was on time and exceptional. Pool was nice. Never tried onsen but going again. Happy Trails

Find another place to stay. The website’s description of the place is not what it is. The staff are non-communicative and we found out this morning that there is no hot water for the shower.

Clean and confortable hotel. Big rooms with nice view. Public transportation that reaches the hotel is not comprised in the Hakone Pass, but a stop nearby (600m) is served by more bus lines.

#1. Location far away from station. Very hard to find the hotel because of poor sign and no direction.#2. NOT clean. No making the bed and no cleaning thru-out our stay.

#1. Location far away from station. Very hard to find the hotel because of poor sign and no direction. #2. NOT clean. No making the bed and no cleaning thru-out our stay.

No convenience store nearby No good meal The breakfast is pretty bad Not worth for that The only thing is good sun set at 6 am