Located in a small town, so choice is limited. I would call it functional, but exceptional customer service looks different. Booked a room (junior suite is all they had at the time) for 2 adults. Upon arrival had towels for 1. Asked for more towels and extra pillows. First response: Aren't there any towels? Well, yes, but not enough. Then asked for extra pillows. Was stared at as if from Mars, told they would get back to me. 25 minutes later 1 towel appears, and am told there are No extra pillows!! Is there a pillow shortage in Germany that I haven't heard of? For the money they charge I would expect better service. The restaurant in the hotel is good. I also agree with other reviews. The street noise is quite something. No working fans in toilet or bathroom, which were separate. Air condioning is unheard of. You stay here for convenience, not comfort or service.