Love this property! Great customer service awesome restaurant!

The hotel was beautiful. The lication was excellent. On the river with accessible hiling trails. Sitting out on the porch in our rocking chairs was so relaxing. The only complaint was the elavator was out of service and we had 3 flights of stairs.

Highly recommend!!!!

Overall the experience at this hotel is average. Certainly not the 4 star rating it has noted. Rooms are sparsely decorated, with very little amenities. No Closet, No Full length mirror, no phone in the room. If you need to reach the front desk, you have to look it up on the web and call in - I would suggest a dedicated line for guests to reach staff, amenities such as water in the room and perhaps a mini bar option rather than just an empty fridge. Elevator was broken, no bell service or assistance offered guests to haul their luggage up 3 flights of stairs. Staff is very quick to make your problem or request your issue rather than offering assistance. Restaurant is delicious and lots of fun and the location is lovely. It would take very little to elevate guests experience and gain retention for return visits.

We paid for a riverfront view with a private balcony. When we got there, they bumped us to a small room that overlooked the playground with a shared balcony. Their excuse was that there was a wedding and they needed our room…so we got bumped but paid the price for the original room. We were extremely disappointed!!!

A nice hotel in a great community. Great place to eat and right on the river.

Wonderful hotel in a great town!

Great location and beautiful view!

This hotel is special. We had a great time at the concert and dinner. Walking distance from everything.

Very well maintained and conveniently located. Excellent restaurant.

Great property super easy to park and Great drinks and staff at the bar

When I tried to check in they informed me my reservation was cancelled. I was forced to make a new reservation. Please refund any charges.

Our favorite getaway spot! Always spotlessly clean and such service! The restaurant is wonderful too.

A great hotel with bar. Our room overlooked the Arkansas river and was absolutely beautiful. Definitely stay again.

Was great except there were no dressers nor a trashcan in the room.

The room was mostly great. The property was beautiful. We stayed in the "green room" it really could have used a microwave, and a light in the coffee nook. Loved the bath soaps, and lotions.

Beautiful hotel with a view. Clean and classy. Dinners were outstanding but did not like the cocktails at all.

I’ve been to Buena Vista many times. It is a beautiful valley containing the Collegiate peaks and Arkansas river. I’ve always admired the Surf Hotel and Château and wanted to stay there. The facility and atmosphere did not disappoint. Thursday night was highlighted by an excellent bluegrass band, great drinks and a first class atmosphere. Friday night we enjoyed an excellent dinner at the hotel restaurant. I highly recommend this Surf Hotel and Chateau to anyone wanting a mountain getaway.

The hotel is loaded with character and has the softest bed sheets ever.

Location, decor, rooms,restaurant, staff are all amazing!

So many activities in such close proximity to the hotel. Even Pickle Ball.

Beautiful setting and great staff

The heater in our room didn't work and neither did the fan. The gas fireplace smelled like natural gas when it was running.

The hotel is very comfortable and has a great location. The restaurant is world class.

Very nice cottage. Love the lobby and it's eclectic look. Had some trouble with internet going in and out and made it hard to watch tv. Also coffee Nespresso machine didn't work well. It wouldn't stop at the level of cup you press. Next to all that it was a beautiful hotel. Would love to come in summer.

Nice property on the river

This is the second time we have stayed here. Such a quaint hotel with great service.

3rd time staying here, excellent every time

Very unique hotel on the river very beautiful but be careful if they put you in the Chateaux it is in a separate building with industrial stairs and not as nice rooms

Excellent location on the Arkansas river, large room with balcony facing the river

Beautiful view from the NOLA room. The bar was right under us but can’t even hear anything from it. The parking is first come first serve basis on the streets. Restaurant is good, but had to order to go because the floor gets packed fast so plan ahead or if you have kids, order early. The room was gorgeous overlooking the river and the mountains, the bath has an oversized cat’s claw bathtub that is a must soak after a long drive. Over all our stay was awesome!

Great location and they had a wonderful dinning. Great value