For being over 100 years old, it's exactly what you'd expect. She's old but has so much charm. The room and bathroom was clean, and met our expectations. The fans and no AC was okay with us. The breakfast was nice too!

Sheets was on stained blanket, with no sheets under and no bedspread. No hot water. Curtain was torn and couldn't close. Noisy frogs. They said I wouldn't be charged after we left.

Hard to describe, it was rundown but so nostalgic. For the price we have no complaints. Clean & bed was comfy.

The old historical plants and bamboo surrounding the property brings out all the jungle sounds like a symphony. Amazing!

No TV, no AC. Mosquitoes, frogs, pests all over. Floor is extremely dirty. No one should live here. Shower leaks to lower floor and inside shower wall is full of water.

This place is old and has lots of flavor. She is a 114 year old hotel. The floors aren't level, but her age shows us that uneven floors are cool! We will be back!

There are pests everywhere. No Ac and ripped window screens. No TV. When I was taking a shower it leaked to the room below. Frogs are jumping around . I poked a small whole on the wall and was shocked to see the wall behind was full of water. The floors are dirty and its location next to the highway makes it noisy all night. There is NO TV or AC. This is a terrible place.

The accommodation was comfortable with a nice little breakfast offered also. Unfortunately the wifi didn't work in the downstairs room I was in but worked fine up in the lobby area.

This hotel was very quaint! As expected for an older hotel no ac and no tv but that was no problem. Hot water in the shower takes a little time to heat but I don’t think anyone would want to take a hot shower in an already warm room. Ceiling fan worked great in keeping cool during the night. Room was clean and maintained throughout the stay. Staff was lovely and very helpful. Would definitely recommend for a more down to earth experience in Hawai’i.

Checking in late seemed a bit sketchy. Could have been cleaner. However, Bed was clean & comfy. Upon rising, things looked better! Quirky & with an old Hawaiian motel setting! Interesting artifacts, amethyst rock, Hawaiian wood carvings & other arts! Surrounded by lots of green foliage, bamboo trees, relaxing lounge's & a quiet setting! Lots of Coqui’s singing, if you call it that!? Also, offered a free continental breakfast with coffee, juice, fresh hard boiled eggs, fruit, pastries, spam musubi…tasty & satisfying! As for returning to the “The Wild Ginger,” we want to bring our great grands back to get a feel of the Old Hawaiian Way🌺

This is typical old school Hawaii, just like old school Florida. OLD!!! No bugs, very clean, but old. Didn't bother me in the least. Very convenient walk to restaurants and bars. Great crash pad after beach or exploring, perfect stay over if want a break from camping. No pool, no a/c, no TV.....no problem for me! I would definitely stay there again with out hesitation should the occasion arise.

Don’t stay here. The building is in an extreme state of disrepair We saw evidence of termites. The. Floors are slanted and it feels as if the building will collapse at any time.

This review is not so much a critique, but providing information for those thinking of staying here. My first impression of the hotel was awful - the building looks like a wreck from the carpark. Once you get through the front door, you get a better idea of the set-up & start to relax and I was warmly welcomed at check-in. The room was disappointing. To have no room wifi or a TV in this day and age isn’t really good enough. There was also no aircon in the room, just a small box fan, which helped a bit. The bathroom also needs a lot of work - there is no outlet so I had to shave sitting on my bed - and the shower curtain rod wasn’t secured & nearly landed on my head. The service is the best thing going for the hotel - the half dozen young ladies working there were all very polite. There was also wifi available in the public area upstairs, but the mosquitoes were terrible & I'm still scratching 5 days later. It got so bad that I started sitting in my car in the carpark just to check my emails. Whilst I don’t regret staying there, I wouldn’t go back if I was in Hilo again - just too many issues.

I actually stayed at the hotel twice due to a good Expedia deal, and the last two days were a slight improvement. The 'Superior room' wasn’t much different - the only additions were a floor mat, a stand up air cooler and bigger bed, otherwise it was identical to the Standard room. But the room was also on a noticeable slant which can't be good. I was disappointed that there was no shampoo or even soap in the bathroom - thankfully the previous guest had left their bar in the shower. And the front desk was unable to provide me with a receipt on checkout, because of their 'system' - by that stage I'd had enough and just wanted to get going.

Quite neighbourhood within an easy walk into Hilo town area. Very eclectic and historic establishment. Respectful and courteous staff.

It looks like it hasn’t been cleaned. Most amenities were either broken or unusable. We left because of how uncomfortable it was.

This is an old style Hawaiian property that needs to be updated and brought into the 21st century! The lack of tv & wi-fi in the rooms needs to be addressed. It is all very well being surrounded by tropical forest but that comes with constant loud birdsong ALL night long.

Why or how is this property listed in Orbitz? The pictures of the property in Orbitz are very deceiving. Window pane broken, dead roach in bathroom, cannot adjust water temp in shower, water comes out in an angle from the faucet, light switch in bathroom malfunctioned and so light stayed on ALL night, no room in bathroom to keep your clothes or toiletries, minimum number of pillows and towels. Orbitz/Expedia should de-list this property. Sheets and towels were clean. Staff was friendly. Breakfast decent.

I’m honestly surprised that this property hasn’t been condemned, due to the angle at which it is slanted. I am all for old, charming, rustic and low key, but this hotel was run down and dirty. There was no hot water or air conditioning, stinky mildew in the shower, and tons of knats in the bathroom. It is convenient to the downtown area, but not worth it. We couldn’t get out of there fast enough.

C

Really friendly helpful staff. Place is in a little bit of disrepair and needs fixing up. Had no hot water in my room. Great location though if you want to get into Hilo it's a 5 min walk to the main street.

The basic amenity HOT WATER was not included. The hotel breached the contract by failing to to providing a basic necessity. My son was told to go down to the lobby and shower there. He tried and the water was still cold. After running the water for 20 min he decided to check out at 4am. My son is a fire fighter and had to report to work at 5:30 without a hot shower. I called and the office and lady manager apologized to me for the lack of hot water. I explained to her what happened and why my son left. She stated no refunds and I told her the hotel created the cause for departure. This hotel was well aware of their Hot Water problem back in 2021 per reviews and did nothing to correct it. I requested my credit card company to reimburse me total charges for 4 days. As per Expedia they have also requested owner to refund. This property owner accepts no responsibility for anything they cause to people. The pictures are not as described in no kind of SHAPE, FORM or FASHION.

The staff was very nice- but the hotel was run down, had peeling paint, and we walked into the bathroom to see cockroaches scattering. We had to check out after 1 night because we just couldn't sleep there

Beside the gorgeous garden and an acceptable breakfast, the whole structure needs a major restoration. Broken windows, uneven floor, dust, rust just to name some of the issues

Lots of paint chips behind the bed hope not lead based?

Lots of lizards, in the room! And spider, and spider wet! No hot water. Stuff are nice .

I’d like this property because the convenience of where it’s located. It’s a little older plantation style a few ants but for the price and the convenience is great. I’ll definitely come back. I’ve been here several times.

Beautiful area amazing authentic feel good history

This property should not be open to the public. We did not stay there because: filthy, termite eaten, smell of mold everywhere, shoddy wiring, stains on sheets and pillows, holes in walls, rooms around ours unfinished, grounds full of junk and debris. It was like something out of a horror movie. I talked to one of your reps and the staff and was assured you would file a report and they said they woould not charge us but ALSO both YOU and THEY said they could not give us a refund - that the other party had to do it. This is WRONG. That place should be condemned and we are going to report it to the health department.

Nice environment and walkable to local popular sites but the building needs renovations. Broken windows, bathroom door didn’t close properly, cracked tile floors, and no hot water. Breakfast was great with plenty of fresh fruit and musubis. WiFi only worked in lobby. Probably would not stay again but the price was right and if they did the proper repairs.

Excellent Service

Room pretty old but they provide breakfast, staff is nice love it.