The staff was helpful, we were able to get everything we needed at the resort including information about how we can sign up for the popular tours. Our room was comfortable right next to the pool and we enjoyed our view from the room of the ocean and Cadlao island

Cadlao was a welcome oasis after weeks of hard travel. Everyone from the front desk staff to our server Monica in the restaurant provided the most professional customer service conceivable. Free shuttle into the busy little town 24hr a day. Included breakfast was delicious with many options to choose from. Must try the coffee jello! Dinner specials changed every night and the presentation and preparation was flawless. The rooms are well appointed with comfortable beds, hot water and strong AC. Can't ask for more. In fact, we changed our travel plans to stay two extra days at Cadlao -- it was that great.

The hotel staff is lovely, courteous, and pleasant. However, the internet is unbearable and non-functional. The room is nice but basic, definitely not a five-star experience, perhaps a four at best. Overall, it's pleasant but nothing more than that. The food is exceedingly expensive and doesn't really justify the asking price.

Amazing time, staff is excellent, rooms and views are beautiful! Hope to be able to come back!

We arrived very late due to a delayed flight but immediately from check in until check out we were amazed by the wonderful service we received. The property itself is beautiful with 3 amazing pools to use and a beautiful view of Cadlao Island. El Nido town is walking distance but the resort offers free pick up and drop off from the resort to the town, making it convenient to explore the area. Rooms were cleaned daily. We planned our tour ahead of time, but the front desk staff is efficient where you can book and activity day of, if there’s availability. We enjoyed our breakfast views and wonderful staff that was very attentive to our needs, especially Amiel, Marie, and Kiara!! 10/10 would recommend!

Perfect location, Cleanliness . Staff are professional courteous and mindful. Has all the services you needed. Perfect for newly wed and families. Highly recommended.

All staff members are courteous and with good customer service. The food was great too! I enjoyed riding the toktok to and from the town plaza. The transportation is 24/7 as well as customer service. Will come back.

We checked into this hotel and stayed in the third section with the third pool and it was an amazing room and a very calm and low-key swimming pool. We were staying there for several days and then upgraded to an oceanfront Villa with the most amazing view and in front of the middle pool which was more popular. One of our flights was canceled and we had to stay one more night which was 6 in total and we stayed in a garden view room and that was just as nice. The resort was very nice, they have a trike that can take you almost to town and can pick you up as well. It's a nice walk. If you don't want to take the trike. They have a good breakfast. The town is amazing and we had some wonderful tours. If you want to contact me I will let you know about all that. Tiffni

If you want an “island” style of serenity, this is the place! It takes you away from the city hussle and bussle and gives you the relaxation needed. We stayed in a poolside cottage and it was worth every penny. The customer service was top-tier, everyone was so friendly and so attentive. The resort a little off-ways from the town but still within walking distance (10-15 min) OR they offer a free tuk-tuk service to Bring you closer to the town (5 min walk from checkpoint) - you can also call them to bring you back :) The free breakfast was amazing and the views from the resort of Cadlao Island was mesmerizing. All in all we had a great stay and it was the perfect place to bring my boyfriend to experience the “island life” for the first time! 10/10 would come back.

Located close to downtown but a little off the beaten path. My wife and I wished we could stay longer. Three pools to choose from, good food and service, comfortable rooms, and very welcoming staff. I highly recommend.

Stayed here for 4 nights and found it a relaxing place to stay. With pools being in separate areas it meant the guests were spread out and didn't feel crowded. The location was quiet and was only a 10-15 walk into El Nido town. When we didn't feel like heading out the restaurant dining options were quiet reasonable and tasty too. The massage was excellent too

Beautiful! Such amazing staff and service! Super clean! Highly recommended this place!

Best vacation ever!

The property is excellent. I taken some score on cleanliness as the pools felt a bit dirty at times. The staff was generally friendly although I have to take some score out as they made some jokes that I found inappropriate. I appreciated the tuk tuk complimentary service to town and the views were excellent.

Very happy with my stay here. Customer service definitely stood out to me; the resort staff are incredibly friendly and helpful. The resort is beautiful (amazing view of Cadlao island from the pools and restaurant) and the rooms are clean. Location is a bit far from the town proper, but they offer free tricycle/tuktuk rides to and from town. Loved my stay here and would definitely book with them if I ever travel back to El Nido.

Staff is so friendly and awesome loved my stay with them. Clean and very up scale hotel. Would visit again.

We stayed the first night in one of the smaller duplex rooms but then moved into one of the pool cottages, the view was spectacular, the service was great and the location , close to the main town but a few minutes walk away was perfect

The staff and accommodations were excellent. The view was absolutely stunning.

Place is very relaxing, staff are very nice and accommodating. Love the breakfast with the view of the ocean. Liked the filtered cold water dispensers. Nice bed, clean room.

Very nice

A pretty place to stay, walkable from town. The staff were so lovely and the pools/scenery were beautiful. The restaurant food was great! The one downside is the WiFi was a bit in and out.

We were blessed to have one of the ocean front villas. It was absolutely beautiful. The staff were amazing. The dining was reasonably priced and good. Would (will hopefully) stay again.

everything was perfect the staffs were sooooooooo kind, willing to assist our journey as much as they can best stay experience of my life

Be forewarned, the beach next to the hotel is not swimmable, it's all rocks. The hotel has a number of pools, one of which is quite nice. Staff was really helpful and considerate. The grounds have good views of the bay, unless they book you into the back area "Cadlao 3" where my room was. My bathroom had a bad odor--like sewage--that became realy noticeable when using the shower or anytime the door was closed. When I brought this to the hotel's attention, their solution was to put in a glade airfreshener to cover it up. The hotel was fully booked, so I was stuck with a gross bathroom for 3 days. Really unfortunate, because otherwise, the hotel was fine.

The service and the resort coupled with the views and the food were amazing

The sat is superb and very friendly . The views from hotel are PARADISE . The waters by the hotel very rocky . But other beaches near by like LEO beach are very very pretty . Enjoy!!

To be clear, this location is probable the best at El Nido, but the beach is horrible. If you wish to swim, you need to take a boat tour. Then you will see great places. The El Nido bay is a harbor, not a good idea to swim in... If you wish an acceptable beach, go the Vanilla Beach.

Good food and the staff is superb

Adored the rooms, we could hear the sea and the views were beautiful. The staff were fantastic and couldn’t be more helpful. Close to the town centre with great cafes and restaurants. A perfect base to explore the islands. Restaurant has a stunning view. 3pm free snacks and refreshments. If I was to be really picky the only thing they could improve on is to have an espresso machine rrather than pod

Jinjer restaurant is amazing! The pools are nice to swim with a nice view of the famous El Nido rocks

Not worth the money. Stayed at this resort and was not happy. The food was terrible. Ordered several dishes and to say the least was not impressed. The manager also stated he has received multiple complaints considering the food so they are aware this is an issue. Also there was a miscommunication at the front desk considering transportation and was not happy with how their customer service was. They stated threats were made but if saying that we will speak the truth and give an honest review of OUR experience is a threat then so be it. Also after several conversations with the manager there was still miscommunication regarding a tour and tried to pass the blame on the tour which was not the case. The problem was due to a front desk error of pick up location and point. One employee stated one thing and another was stated something different. They did try to remedy the situation by giving us a complimentary massage or extra day but it was not worth it. Sad to say but for the money was not impressed. The sea front villa was very nice but because of the issue with the food and front desk mishap you would expect more for the price of the accommodations.

DO NOT WASTE YOUR MONEY. For starters the food was terrible, from ordered food to the buffet. The customer service was the worst I have seen. The staff at the front desk could not provide clear information and had many different answers to simple questions. For the price of the stay this was definitely not worth it and will not be returning. They tried to over charge for dinner and had to correct them as they could not correctly compute the bill. Foreigners be ware!