We called hotel directly because we have stayed there multiple times. This time we were told that we had to book online. So we did thru hotels.com on my existing business account. We arrived at the hotel to a window covered with a huge printed sign saying scan here to make a reservation or check the text message you received in order to get your room number and door code. I didn't receive a text, only confirmation from Hotels.com. I pushed the doorbell and no one answered. I called the number and got recording. He called back saying the text was sent to another number listed on my account. So he sent it to the phone i had. Then I had to fill out everything on my phone, standing in the cold and wind, then had to upload a pic of my driver license. Because I booked 2 rooms, I had to do that process twice. I am old school. I hate apps...do not like having anything such as my driver license or address on my phone. There is something to be said for personal service. Apparently the owner needs passive income because this certainly didn't have any personal service. There was even a cabinet outside next to the office window with extra self serve supplies. Will not stay here again.

Very easy check-in

I’d probably stay at the Wapiti again because it is clean, well maintained and more affordable than other places in Durango. The online instructions for checking in were pretty easy to follow. Beds, linens and pillows were very comfortable, and fridge, coffee machine and microwave were good to have. Honestly, the only thing I wasn’t crazy about was the smell of cleaning products, which we tackled with open windows and which put this in the four star and not five star category.

Clean, spacious, comfortable basic motel room at a great price. Walking distance to downtown. Very comfortable bed and pillows. Would be nice to have ice available on premises.

We loved Wapiti Lodge! Room was very spacious & clean. We hope to stay hereagain someday!!

Clean, simple, no frills- good value for the price. Quiet and safe. The manager was responsive with questions. Would stay again!

Convenient and safe

My biggest complaint is that I got an auto-generated text message that WOKE ME FROM A SOUND SLEEP AT 5:30 a.m. If this is what it means to have a no-staff property, then I'll find other accommodations. Annoying and confusing complaints were: No towel bars in the shower area or near the sink. No closet, no rod, no way to hang up anything. No surface to place luggage or lay out clothes that didn't block the tv receiver. Even the ironing board was broken and would not stand up. Water pressure was good, lovely new towels and comfy bed, but none of that mattered to me when I got such a rude awakening in the morning.