My husband and I have been coming to the smokies at least once a year since 2021. This is the most pleasant stay we’ve had. I can’t say enough about how great the Townsend Gateway inn was. They greeted my dog at check in with a biscuit so he also sends a five star review. We stayed in cottage 1 and can’t wait to come back!

I got the best night sleep that I have had in a long time I wanted to take the bed home with me

The room air conditioner was noisy, leaked water all night long and never made it down to 69 degrees. Morning staff was indifferent about it and our experience saying they’d fix it. Bedding was not very nice, room needed a deep cleaning- especially bathroom. Close to park entrance, there are other motels that are probably equivalent that are closer. Be aware that one person’s 5 star is another’s 2-3.

The room was clean and comfortable. The area was beautiful. Highly recommend the area to friends.

Very clean, comfortable bed. Small hotel. Only complaint was that the AC unit was pretty loud and ran nonstop throughout the night

The people who worked on the office were very nice and always helpful. The rooms were very clean. Its the perfect area and location. Easy access to Cades Cove, Gatlinburg & Pigeon Forge.

This was our second time staying in this motel and we plan to stay again next year! Really nice place to stay in townsend. Owners are very nice, the rooms are big, clean and comfortable. The view is nice, we love the rocking chairs outside of the rooms. We enjoy the large outdoor pool and the patio area with bags where our family can hang out when we have some downtime. It is simple to get in and out of the room as we can park right in front of our room door. The gift bags are so nice! They really make us feel welcome. We also enjoy staying in townsend because it truly is the quiet side of the smoky mountains. However, it is not too far from gatlinburg, if you did want to visit the busy side. Townsend isn't too far from cades cove, the sinks, laurel falls etc. Lots to do and see nearby. This year we decided to try the river rats tubing adventure. This is located in townsend and was a lot of fun. We went with the relaxed outpost with less rapids.

Nicely re-done motor inn!

Quiet and out of the way.

The cabin was very nice. It had a queen bed and a futon sofa bed. The futon was thick and very comfortable. The cabin was perfect for 4 people.

Check in was super smooth with no issues and added goodie bag! Room was mostly clean aside from some dust bunnies here and there on a hardwood floor. Beds and furniture were clean. Updated and cold A/C was much appreciated. Location to Tail of the Dragon, Pigeon Forge, and Gatlinburg was perfect. Property was well maintained. Neighbors were very friendly. Area was quiet. My only gripe would be swapping out the futon for an actual couch - it was pretty uncomfortable to sit on.

We had a great stay. The room was clean and comfortable. The pool was nice, very clean, towels were provided, had umbrellas for shade and a picnic area. Staff were super friendly and helpful. My husband forgot his toothbrush and they provided one even though the office was closed. He also left his IPods and they mailed them to us! I would recommend this property if you are visiting Townsend. Very convenient to Cades Cove

The room was perfect for our needs, small but nice additional seating. Clean, quaint, right off the main road. No need for all wheel drive or long jaunt into the mountains. Everything was conveniently located.

Cute little motel. Great location for Cades Cove in Smoky mountain national park. Seems newly renovated. Very comfortable

The accommodations may be old but it provided everything we needed and was meticulously clean.

Staff was extremely accommodating. Pet rooms were great

Quiet

Awesome place to stay. The room was clean, neat and modern and made up every day. The furniture made the room feel like home, instead of all hoytie toytie like the bigger hotels. The young lady that checked us in was very professional and friendly. Rates were reasonable. I would highly recommend this motel and will stay there again should we visit TN in the future.

This was our second time staying here. We loved it both times! If you want to be on the quiet side of the mountain and be close to Cades Cove, I highly recommend staying here!!

Beds, tv, and staff were fine but bath area needs updating. Lighting is terrible, fixtures old

Great attention to detail. Everything is clean, newly renovated and very well done especially for the price. Love the toiletries too. Extra quilt and pillow in the room as well. Lovely area. Lovely accommodations. Very satisfied.

Great retro motel experience!

Staff was very nice. Room clean and convenient location. Would stay again.

We always enjoy our stay at the gateway inn

Good facilities , Very clean and comfortable

Great hotel! Would highly recommend!

Wonderful clean cabin. Very pet friendly. Beautiful view of mountains and so close to everything without being hustle bustle of congested area. Will stay there again!!

Most kindest people and cleanest rooms. Will stay again

Always GREAT to stay here. Comfortable Clean Safe

Great little quiet property close to everything in Townsend. Great staff and enjoyed the stay.

The room was clean, shower was hot, there were nice hand soaps and shower gels and snacks were even provided. I would definitely stay again!

The room was very well maintained and cleaned