Excellent everything

Beautiful historic building with very elegant and aesthetic decorations. The hammam is gorgeous- quiet, private, clean and so luxurious. One of the best experiences of my vacation.The staff were very kind, welcoming and accommodating. As a solo female traveller this was one of the hotels where I felt most comfortable.

Beautiful historic building with very elegant and aesthetic decorations. The hammam is gorgeous- quiet, private, clean and so luxurious. One of the best experiences of my vacation. The staff were very kind, welcoming and accommodating. As a solo female traveller this was one of the hotels where I felt most comfortable.

A very beautiful historic hotel with a perfect location in an old Medina. Very easy to walk to all areas. The restaurant is beautiful and the food is delicious. All employees were very helpful and courteous. The room was very spacious and decorated in French colonial style. The bathroom had a lovely clawed footed tub with hand held shower.

A very beautiful historic hotel with a perfect location in an old Medina. Very easy to walk to all areas. The restaurant is beautiful and the food is delicious. All employees were very helpful and courteous. The room was very spacious and decorated in French colonial style. The bathroom had a lovely clawed footed tub with hand held shower.

Extraordinary architecture!

Absolutely gorgeous old palace in the Medina. We enjoyed th Hammam as well as our dinner in their restaurant. The breakfast was huge and super tasty. Staff was super helpful helping us with everything.

Absolutely gorgeous old palace in the Medina. We enjoyed th Hammam as well as our dinner in their restaurant. The breakfast was huge and super tasty. Staff was super helpful helping us with everything.

I was not impressed by the condition of rooms, bed was not comfy..mosquitos inside, smelly toilet .noisy air refresher.When i arrived the receptionist asked for cigaret! When dinning the waiter kept asking personal questions! It was not a pleasant stay at all. With a 110$ i could have had an amazing hotel somewhere else.Anyway, they need to invest more in educating their staff how to behave (the males mainly).Food was good btw in their resto.

I was not impressed by the condition of rooms, bed was not comfy..mosquitos inside, smelly toilet .noisy air refresher. When i arrived the receptionist asked for cigaret! When dinning the waiter kept asking personal questions! It was not a pleasant stay at all. With a 110$ i could have had an amazing hotel somewhere else. Anyway, they need to invest more in educating their staff how to behave (the males mainly). Food was good btw in their resto.

Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great food Internet not working Smells bad street of hotel Parking problem

Great food Internet not working Smells bad street of hotel Parking problem

The hotel is located in old city town and old fashion. And it was not easy to find out the hotel with google map. It's like a maze.

Poor customer service. In the morning I needed to iron my clothes and was told to wait till the housekeeper reports to work. She eventually arrived around 9am.

Attention to cultural authenticity with modern amenities such as washroom. Right in the Medina. Excellent restaurant on premises serving authentic Tunisian food. Dining room is spectacular cave like ambiance. Staff were very hospitable and helpful.

Unique and special property. Incompetent staff who doesn't know what is available at the souk and what time it opens, I lost half a day by 3 memebers of staff giving me the wrong advice.

I travel a lot, for work and for fun. But this was one of the worst experiences! So, lets start with location. Yes, it is in the middle of Medina of Tunis, but I wasn't expecting it to be so dirty. To say dirty is to say nothing!Room. Blue room, not really cheap, nice colour, nice size. No more remarks with adjective "nice". Big bathroom, but so useless. No shower, no space to place your towel, no any shelves for your toilet bag of so. First thing I did in the room - tried to open the second window. It was my mistake - behind the window I found 2.5-3m high mountain of stinky rubbish!Empty restaurant with an average food. SPA - another dirty place. I didn't dare to enter the pool - water was grey and greasy. I don't want even talk about massage, etc...

I travel a lot, for work and for fun. But this was one of the worst experiences! So, lets start with location. Yes, it is in the middle of Medina of Tunis, but I wasn't expecting it to be so dirty. To say dirty is to say nothing! Room. Blue room, not really cheap, nice colour, nice size. No more remarks with adjective "nice". Big bathroom, but so useless. No shower, no space to place your towel, no any shelves for your toilet bag of so. First thing I did in the room - tried to open the second window. It was my mistake - behind the window I found 2.5-3m high mountain of stinky rubbish! Empty restaurant with an average food. SPA - another dirty place. I didn't dare to enter the pool - water was grey and greasy. I don't want even talk about massage, etc...

Excellent food. Lovely staff. Perfect location. Would be nice if there were chairs in the courtyard to sit and read.

Everything was great! The stuff was very friendly and accommodating. The service was amazing! The location of the hotel is very central. The rooms were clean. Overall, I had a proper 5 start hotel service. I totally recommend it!

Everything was great! The stuff was very friendly and accommodating. The service was amazing! The location of the hotel is very central. The rooms were clean. Overall, I had a proper 5 start hotel service. I totally recommend it!

I didn’t like my first room. It was dark, not very nice, it seemed very dreary. The water pressure wasn’t good ether. After two nights there they moved me to another room which was much nicer. However the one thing that I found to be very unfortunate is that they charged me for a breakfast daily. I couldn’t pull up my reservation when I arrived so I asked the front desk person if breakfast was included in my rate as I didn’t remember (I always ask just to confirm) and he said it was. He even told me the times. However when I went to check out there was a charge for breakfast there for my entire stay which was very wrong - I try to explain to the woman in the front that he gave me false information but they did not want to help or accommodate in anyway. I didn’t even eat a full breakfast every day, the first day I only had a coffee and a croissant because I didn’t have time to eat. had I known that this was going to be the case I would’ve gotten a much better breakfast in the Medina and paid half the price. I have no problem paying for services rendered but when the hotel gives you false information I find this to be very misleading. And then does not accommodate when you try to explain. As a gold VIP member, I expected more.

The hotel is nice and the tiling of the walls is excellent. It is in the Medina so parking is your own scramble and a few blocks away. The setting for dinner is architecturally spectacular with good live music, but the food was not so great.

Although my time here was short, I have a few things I think would benefit the future traveler. 1. U cannot get to that place by car, the streets are very narrow as it is inside an ancient Medina and the streets are cobble stone. The hotel did not have a dolly or luggage transport and we hadn’t to haul our many bags in.2. Our room we booked with the one with the golden beds, 2 queen beds, and they tried to pull a fast one saying no we booked the regular room. So after going into the regular room which smelled of mildew to the point you were choking we showed them our email of the confirmation of our upgraded rooms. We also had to haul our luggage up the stairs no elevators and few staff. 3. Food is EXPENSIVE and not tastey or fresh. We came in the morning and they had dishes sitting out all night. 4. Our upgraded room was dirty there was a bath robe belt on a chair which led me to believe that the room was not properly cleaned. We arrived late and we just wanted to rest. 5. Staff is helpful and speaks English although I have stayed at other resorts in Tunis I would suggest four seasons as the price is similar but quality is completely different . I guess 5 stars I. A third world country is suspect6. Great lighting for photographs etc but those photos posted on website are misleading as the rooms are not as spacious or comfortable as they seem

Although my time here was short, I have a few things I think would benefit the future traveler. 1. U cannot get to that place by car, the streets are very narrow as it is inside an ancient Medina and the streets are cobble stone. The hotel did not have a dolly or luggage transport and we hadn’t to haul our many bags in. 2. Our room we booked with the one with the golden beds, 2 queen beds, and they tried to pull a fast one saying no we booked the regular room. So after going into the regular room which smelled of mildew to the point you were choking we showed them our email of the confirmation of our upgraded rooms. We also had to haul our luggage up the stairs no elevators and few staff. 3. Food is EXPENSIVE and not tastey or fresh. We came in the morning and they had dishes sitting out all night. 4. Our upgraded room was dirty there was a bath robe belt on a chair which led me to believe that the room was not properly cleaned. We arrived late and we just wanted to rest. 5. Staff is helpful and speaks English although I have stayed at other resorts in Tunis I would suggest four seasons as the price is similar but quality is completely different . I guess 5 stars I. A third world country is suspect 6. Great lighting for photographs etc but those photos posted on website are misleading as the rooms are not as spacious or comfortable as they seem

A beautiful period property, with Italian touches, and marble bathroom fittings. I had the grand suite, with every intricate detail catered for - barber rugs, opulent bedding and restored fixtures and fittings. A most delightful stay.

A beautiful period property, with Italian touches, and marble bathroom fittings. I had the grand suite, with every intricate detail catered for - barber rugs, opulent bedding and restored fixtures and fittings. A most delightful stay.

Unique experience, A converted palace, each room is different, Authentic decoration and furniture, VERY FRIENDLY STAFF. In the heart of the old town, need to walk 5 minutes to and from the hotel to the main streets.

The rooms were amazing. Huge and very high ceilings. Very traditional and in a beautiful palace. The service was good and breakfast plenty. The location is right in the centre of the Medina. However struggled to find restaurants open at night it is very quite there.

Very disappointing and pretentious little hotel trying to be class; and failing. The hotel is in the Medina and thus customers are more or less obliged to stay put, especially in the evenings. The Medina itself offers limited and basic eating facilities unless you are prepared to brave taxis and travel out. The hotel restaurant serves only a few dishes, so after a long stay, the food becomes monotonous. The lack of any alcohol, even a can of beer seemed odd in a tourist hotel (when in Rome?). The hotel is rambling and cold. The lack of adequate space heaters makes this a difficult stay, especially for the young and elderly. Watch out when you pay your bill. I was double charges on a coupe of breakfasts and overcharged on the others. How a croissant and coffee equates to $14, I fail to understand. Good luck all who enter here .... I will not be back.

- my experience in this hotel was in overall excellent - you feel like home - the hotel is old style (furniture and atmosphere) as 18th century but all you need is there. - staff are very nice and very helpful.