Hotel staff was not friendly. They r not accepting international passport then I said cancel the booking so they said this is non refundable booking I can’t cancel this booking. Worst customer service

Decided to not stay at this dump. This hotel is in a building with a bunch of shops. Very unclean area. No elevator. The hotels is on a high floor divided in two wings.

The overall stay was good except that the alloted room was not as per the booking conditions. Though they managed to provide the necessary expectations, but it took quite some time which was a little inconvenient at the time of check-in which was post midnight. They could have been more sensitive to the needs beforehand.

Hotel is conveniently located and price of the room is quite reasonable. Staff were friendly and helpful

Hotel Emerald is located in sector 8C, pretty close to the Rose Garden and the market in 17C (we never went there). You could walk from the hotel to Nek Chand's Rock garden and the lake, but it would be a longish walk. It's easy to take tuk-tuks. The hotel is in one of the many U-shaped strip malls in Chandigarh on Madhya Marg, facing the street. There is a sign up above, which helps you to see it from the street. You get into the hotel through a single door and up a long flight of stairs. The staff were helpful, but as with many Indian men, they gravitated toward my husband and didn't speak to me until I inserted myself into the conversation. They put us in a room off the lobby, which was quiet. The bathroom had a large and attractive sink and a shower with a glass divider and a shower curtain. Everything worked, yet there were parts of the bathroom that had been finished somewhat carelessly. The breakfast buffet, consisting of fruit and chai and instant coffee and Indian dishes such as dal, was good. We had dinner there one night as well, which was fine. It's easy to walk from the hotel to a greenbelt (park) or to other strip malls. There was a mall nearby that had tons of restaurants, a woman's clothing store, a chemist, and a Cafe Coffee Day. They arranged a car to Rishikesh for us, with a good driver, but our host in Rishikesh said that we had overpaid. If you wanted to go to the trouble of arranging a car yourself, you might save money.

The hotel is clean and serves delicious food. Very close to main tourist destinations and shopping areas of Chandigarh

Too much noise from a PUB that us close to the Hotel.

HOTEL IS LOCATED IN A VERY BUSY MARKET PLACE. YOU ARE WELCOMED BY A PARKING BOY WHO IS MORE THEN RUDE AND ALSO TRIED TO ACT FUNNY WITH US. EVEN THOUGH WE TOLD HIM WE HAVE TO STAY IN THE HOTEL.HOTEL SHOULD CONTROL THIS THING .THERE IS NO PLACE FOR DRIVERS TO STAY..REST IS ALRIGHT