Good stay

It was clean and quiet, however a plug outlet by the bed would be a good addition. Also maybe a vending machine with some items like wash kits, sewing kits,cotton buds, shavers... Just little things that may easily get forgotten by the customer. Other than that, it was very clean and the staff for friendly and the bed was very comfortable.

Room was infested and not fit for use

The hotel was clean and beds comfortable but the building itself was tired and in need of maintenance and repair. Housekeeping staff were very attentive and helpful however staff in bar/restaurant could learn a bit about customer service from their housekeeping collegues.

it was a great location for what we were doing and all was okay. easy to get into the centre of Wigan by bus. good value breakfasts.

Very enjoyable stay. My room was looking a bit tired, but it was fine. Shampoo bottles in the bathroom were empty, but that’s an easy fix.

The toilet seat was loose.

Only problem I found was that staff was parking in the reception area for load unload your car not sure if I would go again

Stayed at the Mount for a trip to a family wedding. The hotel staff were lovely and helpful. Living in London and having experienced 5* hotels there, the staff at the Mount surpassed the customer experience by far!!

Very disappointed, i thought my room was going to be in this old victoria looking building, found out it was in another building separated around the back, if you saw it, it would be a bit of damp squid

Although the room is tidy and the bed comfortable there are many faults with the rooms at The Mount. Taps that don’t fully shut off the water, knobs missing from the bath/shower lever and general wear and tear condition of the room have been neglected by Green King since they took over the running of the accommodation from Premier Inn approx 10 years ago. Only reason we stay is the convenience to family. GREEN KING need to spend money and refurbish the rooms.

Let down by breakfast service at the adjoining pub. Food was okay but I had to search for staff for a post 9am breakfast on two occasions.

Filthy checked out

It’s an old Premier Inn but could really do with a coat of paint. It was very clean and the staff really friendly and helpful but really needs a facelift. Not enough to put me off staying there again. The pub is a Hungy Horse so it’s decent enough.

Very clean would recommend

Charged me £7.99 for breakfast! 7am start, 2nd day they did not open the door till 07:05, I ordered a sausage and egg roll as was needing to leave for work! Came back after 25mins and told me they were just waiting on the pan heating up to do the egg! So I Left! Breakfast was an absolute shocker the first day! 3rd day we didn’t even bother we just left and went to Greggs! Don’t pay for the breakfast

This is a cheap version of premier Inn. For the price it was ok as it only cost me £75 for one night.

Great cheap hotel you get what you pay for

Shower started making a noise like a bulldozer and no water came from the shower head. Then I couldn't get the water to stop flowing into the bath. Shower gel and hand wash containers both empty. LOTS of cracked tiles around the bath. Cutlery at breakfast looked dirty, although it could just be the local water causing that. Also the table I sat at was sticky - never a good feeling when the place smells a bit of stale beer. Other than that, the place was a joy to be in 😂

Didn’t made mt trip

The room we had was a quad. The room was basic but quite spacious which was a plus as there was 3 of us. But for me that’s where it ended. There was an evidence of mild in the top corners of the room and bath room. The toilet seat wasn’t on straight so when sitting you slid all over the place. The walls needed a lick of paint - as streaks on the walls where paint had rubbed off. The taps needed to be turned on with brute force and the shower was magical. I still don’t know how I turned it on or off. Broken tiles were also on display in the room. It’s a shame really because the location is perfect and there’s ole ty opportunity to make the rooms nice.

Staff are friendly but that's where the positives end really. I've used this hotel on a number of occasions over the years as it's close to family. It's changed hands to a different chain and I had hoped it would be renevated which it was in desperate need of but it hadn't. Smells damp in the first corridor off the reception. Rooms are OK in size. Main bed is comfortable, think that was the last chains selling point. Bathroom is old, toilet had been broken and glued back in place, floor lino cracked. The bathroom itself would mean most people wouldn't come back. Heating is in the corner of the room, one electric small radiator that I'd not be comfortable to leave on when out of the room. The only sockets are on the desk area across from the bed, nothing near the beds. Dents and scrapes all around the room. Maintenance has not been this hotels strong point. If it wasn't so convenient for family I wouldn't stay again.

Fantastic

Everything was OK. Check in was smooth, efficient and friendly (he did a grand job given it was his first day). It's a little tired but clean and comfortable. Used to be about £50 per night I think which would have meant I'd have probably given it 4 stars but at £70 it's a little pricey given the overall condition of the place

The staff were accommodating and ready to assist, and i feel the facility is old, but its well maintained

The rooms are a bit run down but still comfortable. Staff are lovely and professional.

There is poor lighting signage outside.

Damp dark and dismal

Turned up and the accommodation was at the back of the building shown in the photo! Three Police Officers looking for an offender in Reception! Homeless walking around, not kid friendly at all, breakfast was okay but not much for the money and overall i didnt get a wink of sleep because they stuck a mattress on the floor for my 1 year old boy when the site said travel cot, he kept falling out all night as you can imagine. DO NOT RECOMMEND!

Grear

Enjoyed our stay

Bed was comfortable but i knew finding moths and that in the room and im really creeped out by them