We will definitely be back to this hotel… the only set back was for the suite there was enough places to sleep , size was good but 1 bathroom & no place to put everyone’s clothes for 6 adults was a hassle but other than that it was amazing

Amazing serivice , breakfast was amazing

Room was very clean and comfortable...staff was very friendly.

Nice being right downtown, easy to walk. The bathroom was real tight and no room on countertop. Breakfast was fantastic.

I did see a small roach in the bathroom.The three nights we stayed no one ever came and cleaned our room. I was told someone would be at the front desk for me to check out early am. NO one was there and door was locked. You can tell it’s an older place that’s been renovated rooms looked nice enough and was comfortable just hoped they would have cleaned our room

Could not have ask for Better!!!

Easy to check in and out....breakfast was good...room was clean....easy to drive from to and from the mountains...Tv was old....I brought my fan for noise because being on the main street I could hear music and cars....

We stayed here for 3 days. It is super convenient with a dog but it is in a really loud area. The area for breakfast is very small for such a large hotel. When we checked in, our key didn’t work. Instead of an apology when I walked back, the front desk just said,”None of them are working. We waited at the door for the maintenance to open it. Maintenance was polite and fast.

Couldn’t stay at a better hotel. Super clean the staff was awesome pet friendly the breakfast was on point. Clean parking lot. 10 out 10 highly recommend

I already paid for my room on hotels.com for my stay and the site told me I’d have to pay a deductible when I got there. No biggie, I can do that. When I got there, I expected the deductible to be drafted off of the same card I used to book. This hotel took hundreds out of my account. I’m 20 years old and paid for me and my MIL to stay in Gatlinburg.. I only had what was in my account and what my FIL gave me to spend up here. They put my account in the negatives holding MY MONEY for a “activation fee” AFTER I’ve already paid for my stay. No where did it tell me that this fee was going to be applied when I got there other than that small deductible when I first get there. She tells me that it will fall off once I check out but the way she spoke to me sounded like I was paying for the rest of my stay.. I paid a good bit to stay here and it was NOT worth it. Wallpaper peeling with what looked like mold behind it.. cobwebs.. beds slid around, the shower head sprayed water out and would soak the bathroom when showering. I do NOT recommend you to stay here.

Good value for money. Would have been excellent with a bigger TV and decent reception. We managed to watch world series game 4 in spite of grainy picture. The breakfast was better than some others we have had. Good assortment of hot and cold food with a small area eith tables and chairs.

Would stay there again. Very quiet, clean, and in the heart of everything.

We stayed in a pet friendly room with our small dog. The room was clean and comfortable it did have some stains on the carpet. It would be nice to have a bigger grass area for the dogs to use.

what a great place to stay!!! was very pleased even saw several bears during our stay if i had only one down fall of the room it would be the shower the shower head was 7 feet in the air no lie so this made having a pleasant shower difficult other than that this hotel is a must stay for anyone wanting to be comfortable and in the middle of the action. the staff is very friendly and helpful also

Needed better parking

When we arrived the girl at the front desk check in was friendly, and she upgraded us to a private balcony when my friend asked how much it would be to upgrade to a private balcony. That was sweet. However the list of services was provided which included Free breakfast 7am - 10am. When we arrived around 9:45am there were no hot food available so we knocked on the kitchen door, and the young girl that came out just looked at us when we asked, then she walked back in kitchen to check with someone else. Then a older African American lady came and peeked out of door and we said the same thing. She just stared at us and said nothing. She could speak English because I had heard her talking so it wasn't like she didn't understand. We finally just left because we never got an answer or acknowledgement about it. The ice machine is located in a different building which is near front office and we stayed in back building, so that's really an inconvenience.

The only thing I can say against the hotel is the room key the whole time that we were there they had computer problems and then something to do with the Box on our door so every time we wanted in we had to go and get somebody for the 2-day stay that we were there, that's my only problem was the door key, it did get a little aggravating not be able to come and go without bothering somebody to let you back in or me or my husband one had to stay there so we can let one or the other one in but all in all it was a great Hotel

Rooms had been renovated. Nicely decorated. There were some stains on the carpet. They needed to have a blanket available as all they had was a sheet and duvet cover with no insert. The front staff was accommodating when we asked for a room with no stairs. Everyone was very friendly. They had a good breakfast. Location was perfect.

Great location Close to the main road and activities

It was comfortable and affordable. Loved being on the main road. Just walked to city attractions.

Only bad thing I can say about the room was the tub drain was very rusty. Everything else was in good condition. My son enjoyed the indoor pool. Hot tub by the indoor pool was broken. Very convenient location. Most everything in Gatlinburg is within walking distance of the hotel. Good breakfast but limited seating.

Upgraded hotel. Nice staff. Very clean and quiet. Great location

When we first arrived we had to change rooms because the linens and bed were absolutely disgusting then we were put in a room with full beds at best after reserving a room with queen beds. I also paid more for an upgraded room however I didnt see any upgrades. We were also charged a $25 a night pet fee which is fine with exception that I was not made aware of it prior to the stay.

Property and rooms could be cleaner

Very close to everything. Since they have remodeled wow the rooms are great!! The lady in the office was very nice and helpful. I’ll definitely be back.

Had a black bear visit daily. No problem. Just passing through. Limited parking.

Enjoyed our stay rooms were very clean beds comfortable friendly staff I would stay here every time I visit highly recommend them if I could give them a 1 star I would

The location was excellent for what we needed.

All the people working at the hotel where very nice and helpful if anything was needed

The outside is very dated but the room was nice and clean and in the right spot. Able to walk to several restaurants and attractions

I understand the area is expensive, but for the money i paid this place was nothing short of terrible.

Carpet was dirty shower pressure is low and balcony smelled like urine indoor heated pool was cold and hot tub wasnt working duri g stay