No customer service at all. 110 degrees in Sacramento day I checked out. 11 am out I left facility. Tried waiting in my car while my son took important 8 hour exam. Overheating. I returned to hotel Requested to jump in pool at 1 pm as I was experiencing heat exhaustion. Denied by manager explicitly. Though I spent over $800 for one night stay. 2 separate rooms. 1 for son. One for me. Still appalled by how treated. NEVER AGAIN

Was pretty disappointed with my stay. I showed up at 2pm and was told the room wasn’t ready, which I understand because it did say 3pm check in. I asked if I could sit and wait at the restaurant. Was told I was not allowed into the restaurant because I was not a “member” or checked in yet so I pretty much had to leave the property and go wait elsewhere. So I got back in my car, left, and I eventually got my room around 3:30. It was a very outdated room and there was no made to order breakfast like it stated. The pool was nice but I only had a few hours to enjoy it because it closed fairly early and I had to be checked out by 11am. After 11am, you again cannot use the pool or go to the restaurant unless you are a “member”. The place was empty and I don’t understand why they treat their guests like that and turn away business. For a place that acts “exclusive”, it was mediocre at best. I went to the spa the next day. The facial was great, but there wasn’t much to the facility. No pool. No drinks. No really anything to add to that “spa” experience. Even when spending a high price on spa services, you cannot access the rest of the property without being a “member”.

Not satisfied they over charged me for and charged my card for 2 extra fees that had nothing to do with me.

There was no one at front desk to check us in. Has to wait 20 minutes to check-in. We were given a room different than the one we reserved. The shower wasn’t working in the room we were given. Won’t stay here again.

This is an amazing place to spend the time with the one you love. We will be back again

We only stayed for one night, as we were in town for a friends pool party down the street. Check in was easy. Staff was friendly. We wish we could have spent a full day at the facilities, as the pool and sports area, and facilities were quite lovely. We enjoyed our free breakfast at the restaurant near the pools. We would definitely stay here again for a weekend trip to enjoy the property. Bed was comfortable, room was clean.

Nice

the room was comfortable, but the cleaning could have been more thorough . There was coffee spill stains on the front entrance cabinet door. the beds are comfortable and the sheets were super soft and clean. We stayed in the Barcelona room and it was very quiet. The pool is HUGE!

The person who checked me in was really nice and welcoming.

Really enjoyed the house chef who made our breakfast. She was kind and added even more charm and elegance to an already beautiful property. I wish I had gotten her name so I could thank her properly on here, but her kindness made up for the fact that half of the facility and amenities were not functioning.

It was a perfect birthday getaway

It was outdated and dirty.

Beautiful property.

Love the breakfast atmosphere, the host/cook was awesome! Very friendly and great cook!!

It was beautiful when driving up. No baggage help up a flight of stairs. The wall thermostat didn’t work, called the concierge within 1/2 hour of checking in, had to leave a message and never got a response. It was very warm in the room had to leave windows open. The bathtub was nice. Not a washcloth to be found. Good thing I bring my own. I was disappointed.

Excellent service by friendly staff. Great pool Ann’s facilities

Did not stay because despite my calling in advance about stairs and my disabled husband they put us in a room requiring many many many steep stairs. They were mostly uninterested and completely unable to respond helpfully so we had to find a room at 5:00 in the evening. Then they charged us a cancellation fee.

First time stay.......It was awesome experience 👏

Love our stay and will go back again.

staff went out of their way to be UNhelpful. No one picks up the phone but keeps telling you to call the phone.

It was a really mixed bag. My room was lovely and comfortable. But Arden Hills is mainly a country club, not a hotel, and the customer service and guest amenities/experience are clearly not the priorities. Check in involved two different buildings hauling luggage around and up and down stairs. Restaurant service was inattentive and very slow, but the food tasted good. I was unable to negotiate the ability to stay on the property (not the room) past my check out time, though I also had a massage booked and in all was spending $500 in room, meals, and services. I was just looking for a place to stay before my late flight. There are acres of property and multiple pools with many many places to sit and relax, but the young desk attendants were “technically” unable to accommodate me though I asked twice. When I asked to speak with a manager, there was never one available (not on either day) and when I asked for a manager to call me, it never happened so I eventually gave up. Included breakfast was a huge disappointment — poor quality baked goods and a little bit of fruit. No attendant or anyone tidying the breakfast area. No help with luggage or anything else offered and many stairs. Massage and spa experience were excellent. All in all, it was ok but I will not be back.

This was a terrible place. Nothing worked in the room, there was broken glass on top of the fireplace, the mirrors were dusty, the handle in the shower did not stay on, the jets in the jacuzzi didn't work, there was a beeping coming from the fireplace. Tried to call the front desk at 6 pm, just after checking in to find out they closed at 5pm. We walked around the property until we found a staff member who came back to the room to turn off the beeping but were then informed we would not be able to use the fireplace. The hvac system did not work, so while sleeping it was freezing. There is a $7.99 charge added to your total for using a debit card to pay that you are not informed of.

This was a terrible place. Nothing worked in the room, there was broken glass on top of the fireplace, the mirrors were dusty, the handle in the shower did not stay on, the jets in the jacuzzi didn't work, there was a beeping coming from the fireplace. Tried to call the front desk at 6 pm, just after checking in to find out they closed at 5pm. We walked around the property until we found a staff member who came back to the room to turn off the beeping but were then informed we would not be able to use the fireplace. The hvac system did not work, so while sleeping it was freezing. There is a $7.99 charge added to your total for using a debit card to pay that you are not informed of.

Beautiful spaces, relaxing environment, hospitality at it's best!

Beautiful spaces, relaxing environment, hospitality at it's best!

Loved staying at this facility. It was very relaxing, staff was very friendly and has excellent customer service. Only two things that were could be improved. The key access should be card key. The keys were hard to use at the front door. The jetted tub had an issue draining. However that did not deter me from giving this place 5 stars. Very nice facility!

Relaxing and amazing

Wonderful accommodations and the staff is superb.

The grounds are beautiful and the food is delicious.

The grounds are beautiful and the food is delicious.

Clean and loved the tuscan look and breakfast only downside was there was no mini fridge other then that i will definitely recommend ii and return

Very helpful and A nice quiet stay.