We unfortunately booked this property thinking it was the bigger hotel and had paid in advance so there was nothing we could do. The room we booked was very small we couldn’t fit our luggage and the bed was very small for a couple. Mark went above and beyond to make us comfortable and moved us to a bigger room. Overall our experience was good but the customer service from Mark was outstanding.

We unfortunately booked this property thinking it was the bigger hotel and had paid in advance so there was nothing we could do. The room we booked was very small we couldn’t fit our luggage and the bed was very small for a couple. Mark went above and beyond to make us comfortable and moved us to a bigger room. Overall our experience was good but the customer service from Mark was outstanding.

Easy self-checkin station (no reception desk) - easy step-by-step. 1 parking garage on-site (fee) and parking garage next door (fee).

Easy self-checkin station (no reception desk) - easy step-by-step.1 parking garage on-site (fee) and parking garage next door (fee).

Super stay for business. Breakfast was so so, but alright.

Super stay for business. Breakfast was so so, but alright.

Good Hotel in the city, I can recommand.

Easy to find, Easy check in, very clean and comfortable. Central location. WIFI was not that good and noise from building at specific times.

Great place with great personnel!

This is a bed and breakfast so expect a room smaller than hotel. That said, the room was nice ,clean and conveniently located to city center. Great breakfast.

Very clean, modern hotel. A few things were not too clear. We didn’t know where to park and finding the WiFi information was not too clear but a nice place. We’d go again.

Very clean, modern hotel. A few things were not too clear. We didn’t know where to park and finding the WiFi information was not too clear but a nice place. We’d go again.

I think the amenities and hotel room had all the basics. It is ok for a 3 star hotel. The staff were polite and customer service was good. The room we stayed in however had a few issues, 1) toilet flusher kept coming off the wall but his was fixed after informing the receptionist. 2) Air- Con was not working even though asking receptionist to fix. Other than that, it was a pleasant stay for the price you pay.

It was centrally located and spotlessly clean. The breakfast was good too. The bed was very comfortable but I would have preferred proper hanging space for my clothes. The one thing I really disliked was the lack of a bedside table for a glass of water, book etc

I think the amenities and hotel room had all the basics. It is ok for a 3 star hotel. The staff were polite and customer service was good. The room we stayed in however had a few issues, 1) toilet flusher kept coming off the wall but his was fixed after informing the receptionist. 2) Air- Con was not working even though asking receptionist to fix.Other than that, it was a pleasant stay for the price you pay.

This is an easy and simple Hotel, where I stay frequently. There are no amenities close by and no bar in the Hotel itself - only a tiny Vending Machine. If you are only after a bed and a shower, along with a good breakfast, this is the place to go. Also note that there is no reception as such, you are checking in using a computer system.

Charly's was a great hotel. It has a large common area and the staff were very friendly. Easy check in and check out. Very easy going place to stay. We played a game of pool. The room was big and clean. Definitely we would stay again.

Comfortable rooms. Great location, close to rail station and city centre.

Nice clean and modern. Would be nice to have had tea/coffee facility in room. Also clothes rail is over full length mirror which means once your clothes are hung up you can't see it. Also sink mirror only illuminated on one side doesn't give enough light.

Nice clean and modern. Would be nice to have had tea/coffee facility in room. Also clothes rail is over full length mirror which means once your clothes are hung up you cant see it. Also sink mirror only illuminated on one side doesnt give enough light.

The hotel is absolutely great and I have stayed in 43 countries 5star! One thing the sink needs a proper plug why waste water! Other than that perfect fit 3-5 nights!

The hotel is absolutely great and I have stayed in 43 countries 5star! One thing the sink needs a proper plug why waste water! Other than that perfect fit 3-5 nights!

Absolute fantastic stay close to centre very clean and relaxed

Absolute fantastic stay close to centre very clean and relaxed 😃

Location is good. Parking instructions are poor on the web site. 9 Euros parking fee for the night is not cheap either. The room should have a kettle at least.

Electronic room booking facility allowed error in room booking in as much that I had booked and paid for 8 nights but on night 6 my room was erroneously reallocated and someone used their new key card to access my room. Had I not been in the room at the time it could have been difficult due to potential theft. However, I was in the room so was able to prevent new couple accessing. However, this highlighted problem in electronic booking programme. When I liaised with receptionist, he was apologetic and said he would contact manager etc, but for myself a middle aged single lady I felt unsafe in my room for the rest of my stay as I knew my room could be reallocated on the electronic system. So I had to sleep with the chair against the door thinking that if someone tried to enter the chair moving would wake me.So you sleep less well than if you know you are secure. The manager never got back to me with a better apology and anyone can apologise, its an empty gesture. Whereas had they offered me £100.00 I would have felt better. Will not be using that hotel again due to this. Plus I had to pay for my 8 nights in advance which means the customer looses any power to complain about poor outcomes/situations/dissatisfactions. This is all to do with electronic checking in, i.e. using less man labour = money saving. Next time I book a hotel I will only pay on checking out.Wifi was also inadequate.Kept dropping out. After 9pm couldnt use it,as so poor.

Cute, clean, yet bare bones. Price-appropriate. The receptionist's service stood out - - so accommodating, competent, and cheerful - - that I would stay there again.

Very clean and modern, friendly and helpful staff and overall a great place to stay. Highly recommend.

We stayed for three nights and the hotel did what it said on the tin.

Probably the cleanest and best value for money hotel I have ever stayed in